Case Study

This hypothetical case study was inspired by a project I discovered on Parker Dewey, a professional project marketplace. I worked with AI to develop a fictional disability law firm and designed an AI-powered email workflow to manage high-volume communications from clients, federal disability agencies, and medical providers. I used my background as a disability specialist to create the email prompts and workflow categories, which reflect real-world contact scenarios between claimants, medical providers, federal disability agencies, and attorney representative offices. The project incorporates governance protocols designed to protect clients' sensitive information throughout the workflow. The case study is presented below.