Privacy Policy

Definitions

“Application” Kindie mobile application which avails to Kindie customers the purchase of home products and their delivery to their homes and the application avails smooth and smart marketing services for all kinds of home requirements and electronic commerce to customers by uploading the Application on Customers’ mobile phones. 

 Such platform shall provide the licensed entities with the ability to list their licensed products, services; in addition to providing marketing content to Kindie’s users through it. 

“User” or “You” means any natural person in Egypt whether an Egyptian  or a foreigner of at least 18 years of age who downloads the Application on his/her mobile phone and completes the registration procedures of inserting his name, phone number, email address and all other required data and receiving a text message (SMS) on his mobile including a verification code to confirm his/her identity and to complete his/her registration on  the Application and who expressly confirms having read these Terms and agrees to be bound by them.

You agree to update and amend the above registration information if required from time to time according to Kindie’s policy.

Products: means any products sold from Kindie to the Customer in accordance to the applicable Laws and Regulations in the Arab Republic of Egypt on the Application.

Personal and Perishable Products:

Products stipulated in Articles 13 and 26 of the Executive Regulations of the Consumer Protection Law issued by Decree No. 882 of the year 2019 which cannot be exchanged or returned within 14 days from the day of its receipt including but not limited to the following:

All products that its characteristics or the method of its packaging and sealing prevent it from being returned in its natural condition upon contracting.

All Books, newspapers, magazines or digital programs and its equivalent.

Lingerie and underwear and wedding dresses in case they are unpacked.

 All cosmetic and beauty products.

Jewelry and its equivalent.

Video Tapes, CDs, or digital disks or Information Programs or printed materials if unpacked by consumer.

“Electronic Bill” means the Electronic Bill issued by Kindie through the Application to any customer which includes the date, name of the Customer,  type, quantities and price of sold Products including Tax Registration number of Kindie and CR.

Terms of the Agreement

These Terms constitute a legally binding agreement between You and Kindie Egypt LLC, a limited liability company incorporated and existing under the laws of Egypt, having its head office located at 27 A Street 10, Al Mahata Square,  Maadi, Cairo, Egypt with a commercial registration number 166876, Egypt (hereinafter referred to as “Kindie”);  and by downloading, installing or using the Application for the purposes of opening an Account, accessing or using the Services you:

Agree that you have read, understood, accepted and agreed to these Terms; and

Acknowledge that your express approval on these Terms will automatically apply once you use the Application and Services; and

Acknowledge and agree that Kindie and any of its group companies or sister companies or its affiliates offer each of the services detailed below; and

Acknowledge and agree that Kindie has the right to immediately terminate your access to your account in case you breach any of these Terms.

You expressly acknowledges and declare that you are the only responsible person of your data and your account and  your inserted password to access your private account on the Application and that you have solely the right to use your account and that it is prohibited for any other person than you to use the account and in case of breach of any of the above, you expressly acknowledge and agree  that Kindie has the right in this case to immediately terminate, at its sole discretion, your access to your account and to terminate  these Terms.

You agree expressly that Kindie may have access to some or all of your personal data availed on your account and share it with Kindie’s employees, or subsidiaries or third parties for availing the services subject of these Terms without prejudice to the applicable Personal Data Protection Law.

You expressly agree and acknowledge that Kindie is not responsible of any marketing content of products or services etc. availed on the Application and that the advertising entity has obtained all necessary licenses and approvals to avail this advertising content about its products or services without any liability on Kindie.

Use of Kindie Application and Services

Any information requested by the Application as amended from time to time; and

You must open an active and valid account on the Application to use Kindie’s services as detailed below:

You install the Application on your mobile phone; and expressly agree on these terms and to insert the following data: 

You enter your User name to access your account on the Application through your email address;

You enter your phone number; and

You enter your address in details.

You receive a verification code via SMS on you your mobile number; and

You enter the verification code; and

Once you receive the verification code and insert it you may start browsing the Application to purchase the Products.

Ordering Products

After having completed your registration on the Application you can order the Products by following the steps detailed below:

You browse the Application by searching the products you wish to purchase available in the stock of the Application.

You add the displayed Products in the shopping Cart.

You add the delivery address; and 

You view the order and choose convenient payment method and confirm it;

You receive a confirmation that your order is successfully submitted

You hereby agree and expressly acknowledge that the sale of the Products displayed on the Application are products directly sold by Kindie upon availability of the products in the stock. 

You agree that number of products in Stock may be frequently updated upon availability.

You hereby agree and expressly acknowledge that the exchange and refund policy rules of the Products whether ordinary products or Personal Perishable Products displayed through the Application shall be subject to the Provisions of the Consumer Protection law number 182 of 2018 and its Executive Regulations and any amendments to them. 

Amendment and Termination

Kindie has the right to terminate these Terms or terminate any Services by providing you with a 72 hours prior notice on the Application or email before the termination takes effect without your approval; and your approval on the Terms and your continued use of the Services is considered a prior approval by to grant Kindie this right based on its sole discretion.

Kindie has the right to amend these Terms without your approval; and your approval on the Terms and your continued use of the Services is considered a prior approval granting Kindie this right based on its sole discretion.

Without prejudice to the termination right granted to Kindiein (a) Kindie has the right to immediately terminate these Terms or (b) any Services with respect to you, or generally cease offering or denying the sale of such products or any portion thereof, at any time in case of your breach of these Terms.

Closure of the Account for non usage 

Your account  will remain valid for X 12 months’] from the date of last use of the Application.  In case you do not use the account for more than 12 consecutive months the account may be automatically closed.  

Customer Identification, Fraud Identification and Personal Data Protection and Cyber Crimes Laws

You hereby expressly agree and acknowledge that to ensure your security, prevent fraud or identity theft and to comply with Personal Data Protection and Anti-Cyber Crimes laws and regulations (as applicable), Kindie will request information from you at the time of opening your account to confirm your identity, to allow you to open and maintain an account on the Application and to use the Services. Kindie may also request from you to update and verify your information from time to time.  This is one way that Kindie can ensure that the only person who can access your account through the Application is you.

Kindie may delay your access to the application and the Services until you comply with this information request or other verification steps that may be required by Kindie at any time. 

KindieServices

Kindie reserves the right to modify the scope of Services to include additional services and/or products or conditions. The Application may only be used in Egypt.

2.    purchased the Products and paid Cash on delivery a refund of the same amount of the Product shall be reflected as a credit on your Kindie account on the Application and shall enable you to purchase with it any products displayed on the Application from the date of receipt of products and their inspections by Kindie.

Unauthorised use of your Account and Fraudulent activity

You agree to notify Kindie immediately, upon becoming aware of any fraudulent activity or theft of your account on the Application. 

Notifications may be made to Kindie via the Application or Email (info@Kindie.com). You are solely responsible for informing Kindie of any fraud related to your account.

You agree that Kindie is not responsible for unauthorised use of your account on the application. Kindie reserves the right (in its sole and absolute discretion) to suspend or void any use of the Application, where Kindie suspects that the Application was obtained or used fraudulently, unlawfully, illegally, involves criminal activity or that you are  otherwise in violation of these Terms.

Ownership

You hereby acknowledge that Kindieis the sole owner of the Application and any related services.

Applicable law and Dispute resolution 

These terms and Conditions shall be subject to Egyptian law.

The Parties have agreed that any dispute arising out of or in connection with these Terms shall be referred to and finally determined by the competent Egyptian Courts.

Captain Kindie Shop Privacy Policy

Kindie Application for Users – Terms&Conditions

[Jurisdiction]

Last updated: May 01, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

Application refers to our internal last mile delivery application Captain Kindie, the software program provided by the Company.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Kindie Egypt L.L.C, 27 A Street 10, Al Mahata Square, Maadi, Cairo, Egypt .

Country refers to: Egypt

Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Application.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information Collected while Using the Application

While using Our Application, in order to provide features of Our Application, We collect, with Your prior permission:

Information regarding your location

We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.

You can enable or disable access to this information at any time, through Your Device settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.

For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to request that We assist in deleting the Personal Data that We have collected about You.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation

Protect and defend the rights or property of the Company

Prevent or investigate possible wrongdoing in connection with the Service

Protect the personal safety of Users of the Service or the public

Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Ownership

You hereby acknowledge that Kindie is the sole owner of the Application and any related services.

Applicable law and Dispute resolution 

These terms and Conditions shall be subject to Egyptian law.

The Parties have agreed that any dispute arising out of or in connection with these Terms shall be referred to and finally determined by the competent Egyptian Courts.