A Group Order (GO) is a bulk order where a Group Order Manager (GOM) collects orders and payments for items and goods for buyers in a specific country or region. In this case, I am a GOM primarily for USA, and I manage GOs from international sellers.
To put it simply, the purpose of a Group Order is to save on shipping costs and fees. Oftentimes, shipping from overseas is expensive, or a flat rate, and ordering through a Group Order can bring the individual shipping fee down significantly. This is because the total shipping fee is divided between the number of joiners for each GO. The more people who join a GO, the less you will have to pay!
You will need three (3) things to join a Group Order:
1. Money (to pay for your items and shipping fees)
2. Habit of checking emails (to stay updated on updates and payment notices)
3. Patience! (Group Orders are not "quick check-outs" and can take months to complete)
To join a GO, all you have to do is fill out the corresponding form for the item(s) you want and send in the money via Paypal. Typically, I only accept payment via Friends and Family. However, if you want the protection offered by Goods and Services, PLEASE add $2 to your order total.
Keep in mind that GOs take time. DO NOT join if you are not willing to wait! I have no control over the order until it is delivered to my house, at which point I will pack everything and ship out within 5 business days after receiving the Final Payment (domestic shipping fee). Joining a GO means commitment, and with that in mind, refunds and cancellations are not accepted. However, if you are curious about the order/production status of your item(s), do not hesitate to send me a message or ask the seller directly!
For most of my Group Orders, there will be a total of three (3) payments.
First Payment: the cost of the item(s) you are ordering.
Second Payment: the international shipping cost, along with any additional taxes or fees.
This cost is divided between the number of GO joiners, so the more people that join, the lower it will be for you individually! You can view some examples of what this payment was for previous GOs here.
Final Payment: the domestic shipping fee: the cost from me to you.
I only use USPS First Class Shipping or Priority Mail; tracking number included! This fee is usually $4~$8 and also includes the cost of the packing supplies I use. You can cross-check USPS rates here, and you can view the cost of my packing supplies here.
All payments must be made via PayPal. My PayPal email is kzhengtaetae@gmail.com.
Generally, I only accept payments through Friends & Family. However, if you want the protection offered from Goods & Services, then please add $2 to your order total for every order increment of $50 USD.
How My GOs Work
All Group Order Managers have their own way and methods of doing things, so here is a breakdown of what my Group Orders are like. If you have participated in GOs before, but this is your first time joining one of mine, please DO NOT assume everything is the same!
Main Method of Communication: EMAIL
For all "official" communication, I will send emails.
After you fill out a form, you will receive an automated response from Google Forms with your form details. Please keep this email; it will serve as your order confirmation. I will NOT send order confirmation or First Payment confirmation emails.
When Second & Third Payments are due, you will receive an email from me personally. All the payment details will be listed clearly; please read them and pay accordingly.
Spreadsheets, Spreadsheets, Spreadsheets
For each Group Order I host, there will be an accompanying spreadsheet. This spreadsheet is open for public viewing, and will include your initials, order details, payment costs, and payment status. When I receive your order and payments, I will mark the boxes accordingly. If payment is incorrect, I will highlight the box accordingly (red for missing payments, orange for incorrect payments). It is your job to check on the spreadsheet to make sure everything is correct. At the end of a Group Order, you will receive an email with your tracking number included.
TLDR: If you are curious about any aspect of your order, CHECK THE SPREADSHEET first before asking me questions.
Deadlines
My Payment Deadlines are almost always set to 1 week. If you need an extension, it is your job to let me know BEFORE the written deadline. Keep in mind that extensions will not always be granted. Understand that I am very busy and do not always have the wherewithal to send payment reminders. If you miss a payment, your order will be cancelled without any prior refunds. As I have stated in my GO Rules, the responsibility of checking emails and responding appropriately is YOUR JOB, not mine.
Do you take requests?
I do not accept GO requests at the moment.
Can you open for "_______"?
I will open GOs primarily for what I am interested in purchasing.
What if I miss a payment deadline?
Missed deadlines will result in order cancellation, no refunds given.
Your items will be put up for Reclaims at a later date.
I do not send out Payment Reminders. Please understand that the responsibility of checking emails and responding appropriately falls on the Group Order joiner, not the manager.
If you need an extension, please reach out to me with a legitimate reason BEFORE the deadline.
However, keep in mind that I will not always grant extension requests.
How is the Second Payment divided?
If the shipping is a flat rate or the items are all the same, the Second Payment will be divided evenly among the number of joiners. Otherwise, the Second Payment will be divided according to the percentage of item cost. For example, if you order $20 worth of items, and the GO includes a total of $200 worth of items, you will be expected to pay 10% of the shipping fee. Understand that I cannot divide by weight because I do not know the exact weights of each item.
Taxes and fees are always divided evenly across the board.
Can you give me a Second Payment estimate?
I do not know the cost of international shipping until the order is closed and I communicate with the seller. Please do not ask for Second Payment estimates because the answer will always be: "I do not have an estimate".
If you are curious, feel free to look up the Second Payment fees for complete GOs here.
How much is domestic shipping?
Domestic shipping is usually around $4-$8 and includes the shipping fee and cost of supplies and packing.
Heavier packages and boxes can easily be around $9-$20 USD.
If I participate in multiple GOs from you, can you combine domestic shipping?
Yes, but please send me an email with your request! I do not combine orders automatically. However, please note that I will not hold your items for longer than two (2) weeks. At the end of the two-week period, I will ship your items out regardless of whether the other GOs have arrived or not.
During especially busy times, I will not allow combining on certain GOs at all.
My address has changed; what should I do?
If you need to make an address change, please email me when I send out Final Payment notices.
I am not from USA; can I still join your GO?
Yes absolutely! Anyone can join my Group Orders as long as you commit to paying the shipping and conversion fees.
I am not interested in the items I joined for anymore; what should I do?
You can do whatever you want, but I will NOT be giving refunds for drop-outs or cancellations.
As I have emphasized, joining a Group Order means commitment. If you decide to quit mid-way through, that is entirely your responsibility, not mine.
What happens if the seller turns out to be a scammer?
I will try to get our money back, but if this is not possible, then there is nothing more I can do about the situation.
I am NOT RESPONSIBLE if you miss payment deadlines.
If you miss a payment deadline, your order will be rescinded and you will NOT receive any prior refunds.
Repeatedly missed payments will result in being blacklisted from my Group Orders.
I am NOT RESPONSIBLE for lost / unchecked emails.
It is your responsibility to check your inbox regularly! Although this is not required, following the shop/seller on social media can be helpful if you want to keep up with updates. I will also post relevant updates on my Twitter.
I am NOT RESPONSIBLE for lost / damaged mail.
Sometimes mail can get lost or damaged in transit, especially internationally.
For my part, I always package everything with care and will not be held responsible for lost or damaged goods.
I am NOT RESPONSIBLE for delays in transit.
Sometimes unexpected circumstances arise which may result in delays in transit. I do not control the postal service; please be understanding about transit delays. Once the goods arrive to me, I always pack and send out within 5 business days after receiving the Final Payment.