eLearning Projects

Fraud Prevention

After a number of insurance fraud incidents happened in multiple locations at our organization, one of our insurance partners informed us that they would withdraw their services of direct billing clients unless we provided fraud prevention training quickly. Within the span of three weeks, I conversed with several Subject Matter Experts across the organization, developed learning outcomes and passed them by those SMEs and the C-Suite who sponsored the project, then developed a mandatory course for 4000+ employees to take. Initially, this course was met with resistance and dissatisfaction, citing that it was too difficult; taking this feedback, I was able to discern from data that three of the exam questions were too difficult even for the top performers, so I modified those questions to be more accessible, and sentiment changed from negative to positive for the remaining participants (3 star ratings to 5). Below is a PDF copy of the Fraud Prevention course built in Rise 360 along with a document copy of the summative assessment built in UKG Pro Learning. Click on the arrows in the top right corner of each item to view an expanded version.

Basic Optics

As part of my efforts to improve our portfolio of eLearning offerings at FYihealth group, I reviewed three courses that taught basic optic knowledge to new team members, then redesigned the course into one with an added module of interpreting prescriptions. The purpose of this course was to give everyone in the organization base knowledge of how the eye operated and what prescriptions mean so that individuals could converse with patients and customers about their eye sight accurately. Below is a PDF version of the course built in Rise 360, including learning outcomes, snapshots of interactive panels, and formative assessment checks. Click on the arrow in the top right corner of the item below to view an expanded version.

eClass Essentials for Instructors

Below is a brief example of a storyboard I planned for a professional training course to help instructors of the Faculty of Extension at the University of Alberta use Moodle on their own. This was an assignment I chose as a project after my team, the Learning Engagement Office, was disbanded, and our support services would no longer be available to these educators.