My role: As the Product Manager for this project, I led the team in defining the problem, setting project goals, and ensuring the solution aligned with our overall product strategy and business goals. Led delivery through Agile methodology and leveraging data-driven insights, I ensured a smooth product development process and timely market launch.
Impact: Delivered a new, foundational resource-based scheduling platform that generated an additional $2.1M in annual revenue
My role: As the lead Product Manager for this project, this case study demonstrates my ability to leverage research, design thinking, and technology to create innovative products that deliver exceptional customer experiences.
Impact: The new fraud reporting feature significantly decreased customer support calls, freeing up agents to handle more complex issues, improving average call handle times, and reduced operational costs by $1.4M annually.