Hi, my name is Kien and I am a dedicated Customer Success Manager. I have 7+ years of commercial SaaS experience including Sales, Product, and Customer Success. I've worked with Enterprise and Mid-Market clients across financial and legal industries. 

Having joined as a Founding Customer Success hire at an early-stage startup, I understand the grit required for success. My versatile skillset played a key role in developing and operationalizing Onboarding, Training, and Expansion playbooks. A dedicated customer advocate, I prioritize delivering best-in-class customer experiences for successful outcomes.

Here are some of my key learnings:

• Learned how to be "all-in" and dedicated to succeed in my role and company

• Worked in different part of the Go-To-Market (GTM) team and developed new skills

• 'Burned the midnight oil' to secure $1.5M in sales

• Helped commercialize globally into new markets including EMEA, APAC, and LATAM

• Developed key experience at the crossroads of finance, legal, business, and tech

• Grew as a person, both personally and professionally!

An example of a Quarterly Business Review I created for a fake persona. 

Some past Customer Success Metrics that I can share.