WELCOME TO KIDGENIX SUPPORT
Welcome to the support page for the Kidgenix App! We are here to assist you with any questions or issues you may have. Please find the necessary contact information and resources below.
Contact Information
Email support: For any inquiries or technical support, please email us at: https://support@kid-genix.com
Phone and whatsapp support: You can reach our support team at: +201066902013
Frequently Asked Questions (FAQ)
General Questions(FAQ)
Q: What is Kidgenix App?
A: Kidgenix App is a mobile application designed for parents of students at the Nursery or the School. It allows parents to stay updated with their children's daily activities, receive important notifications, communicate with teachers, and more.
Q: How do I download the app?
A: You can download the Kidgenix student or teacher App from the App Store (for iOS devices) or Google Play Store (for Android devices).
Account and Login(FAQ)
Q: How do I create an account?
A: Accounts are created by the nursery administration. You will receive an email with your login credentials once your account is set up.
Q: What should I do if I forget my password?
A: If you forget your password, you can call the Nursery or the school administration.
Q: Can both parents use the same account?
A: Yes, both parents can log in using the same credentials provided by the nursery. However, it's recommended to have separate accounts for better tracking and notifications.
Technical Issues(FAQ)
Q: The app is not working properly. What should I do?
A: Try the following steps:
1 - Ensure you have the latest version of the app installed.
2 - Restart your device.
3 - Check your internet connection.
4 - If the problem persists, contact our support team through the app or email us at https://support@kid-genix.com
Q: How can I report a bug or suggest a feature?
A: You can report bugs or suggest new features by using the Suggestions section in the app or emailing us directly at https://support@kid-genix.com
Privacy and Security(FAQ)
Q: How is my data protected?
A: We use advanced security measures to protect your data. All personal information is encrypted and stored securely. For more details, please refer to our Privacy https://sites.google.com/view/techno-school-privacy-policy/home
Q: Can I delete my account?
A: If you wish to delete your account, please contact the nursery administration. They will assist you with the process.