Kiara Optometry
Effective Date: 1 September 2022
Welcome to Kiara Optometry. These Terms and Conditions govern the purchase of contact lenses from our store. By placing an order, you agree to be bound by these terms.
You must be at least 18 years old or have parental/guardian consent to purchase. A valid prescription from an optometrist may be required. By purchasing, you confirm that you have no known eye health conditions that could be affected by wearing contact lenses.
Contact lenses sold by Kiara Optometry include various brands and types, including cosmetic and vision-enhancing lenses. Lenses should be used as per the manufacturer’s guidelines and only for the prescribed duration. Lens care instructions will be provided, and failure to follow them may cause eye infections or damage.
All orders are subject to availability and confirmation of payment. Prices are subject to change without prior notice. We accept payments via FPX online banking, credit/debit cards, e-wallets, and cash payments in-store. Full payment is required before processing the order.
Orders will be processed within 7 business days and delivered via reliable courier services across Malaysia. Kiara Optometry is not responsible for delays caused by third-party courier services. Any damaged or incorrect items must be reported within 48 hours of delivery. Shipping fees vary depending on location, and free shipping may be available for orders above a certain amount.
For hygiene and safety reasons, we do not accept returns of opened or used lenses. Unopened, unused lenses in original packaging may be returned within 7 days for exchange or store credit, subject to approval. Return shipping costs are the customer’s responsibility unless the item is defective. Regarding the Bionics iColoris series, while these lenses are affordably priced, they provide all necessary eye protection. However, they offer a basic level of comfort compared to brands that use premium materials, advanced coatings, or specialized solutions in their blister packs. Made from HEMA material, some users may experience slight dryness during prolonged wear. This is a characteristic of the lens type and not a defect. Customers should manage expectations accordingly before purchase, as comfort levels may vary based on individual eye conditions and tear film stability.
All contact lenses come with a manufacturer’s warranty against defects. Kiara Optometry is not liable for any allergic reactions, infections, or eye damage resulting from improper use. Customers must follow the usage and care guidelines provided with the product.
We recommend regular eye check-ups before and after using contact lenses. If you experience irritation, redness, or vision issues, discontinue use and seek medical attention immediately.
Personal data collected for order processing will be handled in accordance with Malaysia’s Personal Data Protection Act (PDPA) 2010. We do not share your personal information with third parties without consent.
These terms are governed by the laws of Malaysia. Any disputes shall be resolved through mediation or arbitration before legal proceedings.
For any inquiries, please contact us at:
Kiara Optometry
1F-03A, Level 1, Sunway 163 Mall, 8, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia
Phone: +60 11-70199170
Email: kiara.optometry@gmail.com
Make an order by texting us!
--> 011-70199170