Privacy Policy for KHUSHI Delivery

Effective date: 09 May 2026

KHUSHI SOLUTIONS (“we”, “our”, “us”) operates the KHUSHI Delivery mobile application (the “Service”), a multi-vendor delivery platform connecting customers, vendors, and riders.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service in compliance with the requirements of Google Play and applicable data protection laws.

1) Information We Collect

We collect information depending on whether you are a Customer, Vendor, or Rider.

A. Personal Information

• Full name

• Phone number

• Email address

• Profile photo (optional)

• Delivery addresses

B. Location Information (Critical for Delivery Functionality)

• Real-time GPS location for riders during deliveries

• Background location access only during active deliveries

• Customer location to ensure accurate delivery

This data is used strictly for:

• Live order tracking

• Route optimization

• Matching customers with nearby vendors

C. Device & Technical Information

• Device model and OS version

• App version

• Device identifiers

• Crash logs and diagnostics

D. Payment Information

We do not store your card or wallet details. Payments are securely processed via:

• JazzCash

E. Usage Data

• Orders placed

• Search and browsing history inside the app

• Ratings, reviews, and app interactions

2) How We Use Your Information

We use collected data to:

• Create and manage accounts

• Process orders and deliveries

• Enable live tracking

• Improve app performance and reliability

• Send order and delivery notifications

• Prevent fraud and misuse

• Provide customer support

3) Location Permission Justification (Google Play Requirement)

Our app requires location access to:

• Track riders in real time during deliveries

• Provide accurate delivery routes using
  Google Maps Platform

• Show nearby vendors to customers

• Ensure successful order fulfillment

Background location is accessed only when a delivery is active.

4) Data Sharing

We share only the minimum necessary data with:

• Vendors (to prepare your order)

• Riders (to deliver your order)

• Payment gateway (for transaction processing)

• Cloud services for app functionality:

  • Firebase by Google (authentication, database, notifications)

• Law enforcement when legally required

We never sell or rent your personal data.

5) Data Security

We implement strong security measures:

• HTTPS encrypted communication

• Secure cloud database storage

• Firebase authentication

• Role-based access control

• Encrypted data transmission

6) Data Retention

We retain user data:

• While your account remains active

• As required for legal, tax, and fraud-prevention purposes

You may request deletion of your data at any time.

7) Your Rights

You have the right to:

• Update your profile information

• Request account and data deletion

• Disable location permission from device settings

• Opt out of notifications

For deletion requests, contact:
support@khushisolutions.com

8) Children’s Privacy

Our Service is not intended for users under the age of 13. We do not knowingly collect data from children.

9) Third-Party Services We Use

Our app integrates with:

• Google Maps Platform (maps, routing, navigation)

• Firebase by Google (authentication, database, push notifications)

• JazzCash (payment processing)

These services may collect and process data according to their own privacy policies.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11) Contact Us

KHUSHI SOLUTIONS
Email: support@khushisolutions.com