“Pleasure in the job puts perfection in the work.” - Aristotle
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Over the next three years, I am committed to continuous learning and growing as a strategic and results-driven Business Analyst, refining my expertise in requirement analysis, project management, and process optimization. I will focus on enhancing my leadership and mentorship skills, fostering strong stakeholder relationships, and driving innovation through data-driven decision-making.
By continuously learning various field related tools and software, gaining required certifications, and staying ahead of industry trends, I aim to deliver impactful solutions that optimize business processes and create meaningful change.
My goal is to inspire teams, streamline and automate workflows and processes, and contribute to the success of organizations by bridging the gap between business needs and technology. Through never giving up attitude, resilience and continuous improvement, I strive to become a trusted leader in the business analysis domain.
Work experience
Work experience
Dec 2021 - April 2023
MetLife Global Operations Support Center Pvt. Ltd.
Senior Business System Analyst
Aug 2020 - Dec 2021
SPICEJET PVT LTD
Business Analyst
Dec 2019 - Aug 2020
INCAENDO TECHNOLOGIES PVT LIMITED
Business Analyst- Retail & IT projects
Sept 2016 to Oct 2019
WEBKUL SOFTWARE PVT LTD
Senior Business Analyst | Ecommerce projects
June 2015 to Dec 2015
FRANCHISE INDIA PVT LTD
Business Consultant
Education
Education
2013 to 2015
Masters of Business Administration(MBA) - Information Technology and Marketing
2008 to 2012
Bachelor of Technology(B.Tech) - Computer Science engineering
Skills Matrix
Skills Matrix
Business Analysis
Expertise in requirement elicitation, stakeholder engagement, requirement lifecycle management, process improvement and UAT Processes - 7 years in various domains
Project Management
Proficient in project scheduling, facilitating workshops, managing risks, and change management in both waterfall and Agile environments. CSM Certified - 4 years
Data Analysis
Skilled in SWOT analysis, gap analysis, RACI matrix, data flow diagrams, flowcharts, and UI wireframes for complex projects. Uses software like excel(intermediate), draw.io and Adobe XD - 6 years
Documentation Skills
Hands-on experience on developing various documents like FRD, BRD, User stories, User manuals, Activity Diagrams - 6 years
SQL skills
Understanding of SQL extract and manipulate data. Earned SQL learning certificate from Udemy - 1 year
Communication Skills
Proficient in written and verbal communication. Proven success in Report Writing, Presentation, Dispute Resolution - 7 years
Agile Methodology
Experience working in agile environment - 1+ year
Industry knowledge
Familiarity with industries like Airlines (cargo process automation), Insurance, IT, E-commerce, Retail - 7 years
Tools & Software
Proficient in MS Office Suite (Word, Excel, PowerPoint, Visio, Teams), Jira, Salesforce, Zoho, and Adobe XD for drafting (processes, dashboards)and project management.
Certifications
CCBA- IIBA member,
Certified Scrum Master- certified by Scrum Alliance(CSM),
Cybersecurity and Its Ten Domains (Coursera),
SQL (Udemy) Certified
Leadership & Mentorship
Experience in training, mentoring, and proactive stakeholder communication in multiple roles
Soft Skills
Multitasking, Interpersonal Skills, Self-Learner
Successfully executed various projects
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