KHALTI

ABOUT US

Established in January 2017, Khalti is a leading digital wallet in Nepal that simplifies financial transactions for both individuals and businesses. It offers a wide range of services, including instant mobile recharge, bill payments for electricity, water, and internet, and seamless fund transfers via bank and wallet-to-wallet transactions. Khalti integrates with e-commerce platforms to enable easy online shopping and provides ticket booking services for movies, events, buses, and airlines. Additionally, it facilitates tax and government service payments and supports QR code payments, making cashless transactions quick, secure, and convenient for merchants and consumers alike.

Industry Insights

Industry Profile

Nepal's financial system is undergoing a rapid transformation as the government and central bank actively work to transition the country into a cashless economy. With the growing adoption of smartphones and improved accessibility to technology, digital payments are on the rise, especially among younger generations. This shift is fueled by a higher degree of familiarity with technology and increasing trust in digital platforms.

We have become essential in this evolving landscape. Through user-centric designs, partnerships with major service providers, and innovative features such as QR code payments, these platforms are bridging the financial inclusion gap in Nepal. By fostering economic growth and empowering individuals and businesses, they pave the way toward a fully cashless economy, aligning with the government's vision for a digitally empowered nation.

Technologies & Systems Used

Customer Relationship Management (CRM):
Khalti leverages advanced CRM tools to analyze user data, enabling personalized marketing campaigns, cashback offers, and automated reminders. Real-time customer support via chatbots and live assistance enhances user experience and loyalty.

Enterprise Resource Planning (ERP):
Using Oracle Fusion Cloud, Khalti integrates operations like payment tracking and partner settlements. This system ensures real-time monitoring, efficient issue resolution, and scalability during high-demand periods like Dashain and Tihar.

Supply Chain Management (SCM):
Khalti provides merchants with real-time dashboards and predictive analytics to optimize transaction monitoring and demand forecasting, ensuring minimal delays and uninterrupted service during peak times.

Artificial Intelligence (AI):
AI powers personalized service recommendations, fraud detection, and tailored offers, boosting user loyalty and ensuring secure transactions.

Gamification Features:
Features like referral bonuses, cashback rewards, and games such as "Festival Spin" increase user engagement, making transactions enjoyable while driving loyalty and revenue.

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