Xclusive Yacht Charter, Dubai – UAE Oct 2016 – Present

Tour Advisor

· Developing business for the organization through promoting yacht packages and offers by calling all clients and prospects for sales take bookings for yacht.

· Identifying and developing new streams for long-term revenue growth and maintained relationships with customers to achieve repeat/ referral business.

· Ensuring customers are provided with brochures and publications containing travel information, local customs, points of interest and foreign country regulations.

· Interacting with customers, responding to queries and complaints, providing support on customer related initiatives and promotions while coordinating with Travel Coordinators of the corporate company.

· Educating customers on travel essentials including passport, visa, health and insurance requirements as well as other details such as check-in place and time.

· Overseeing day to day administration, including record keeping in the back office system to enable accurate invoicing by sales and revenue accounts department or the lodged card operator, as the case may be.

· Developing a plan to ensure special handlings are dealt with maximum care and affection and privatizing their requirements as per the guidelines laid down by the company.

· Driving efforts across ascertaining that all enquiries are attended and booked; providing accurate market information relating to clients and prospects.

· Conducting extensive follow up on clients and prospects via email and telephone requirements.

Samsung Gulf, Dubai, UAE Nov 2014 – Nov 2016

Samsung Galaxy Sales Consultant

· Interacted with the customers to understand their needs/ requirements while assisting them for the required services and maintaining customer relationships to build the future perceptiveness.

· Ensured seamless sales and marketing activities to achieve the assigned targets, prepared reports and provided suggestions to the store department from time to time and maintaining proper records.

· Promoted products to the customers and provided after sales services to push up the sales with end to end accountability of collecting market information about competitor’s activities, and providing feedback.

· Ascertained team cohesion and coordinated with the senior management on issues arising in the day- today operations like team performance, customer satisfaction ratings and plans for improvement.

1915 by Siddiqi, Dubai Aug 2011 – Oct 2014

Sales Assistant – Luxury Fashion Watches and Accessories

· Ensured to meet the set targets by driving sales of Luxury Fashion Watches and Accessories

· Organized sales promotional activities such as campaigns and events as a part market development effort.

· Collated information on product performance and market presence via-à-this competition to fine tune sales and marketing strategies.

· Competently maintained highest standards of customer service giving preference to customer satisfaction and promptly resolved their problems & concerns.

2004 High School Diploma, Aleppo High School, Aleppo, Syria

• Customers Care, Jan 2012
• Driving license DUBAI
• Soft Skills Training July 2015
• English for Tourism - Tourist Information and Guided Tours – Alison 2019

• Languages : Arabic (Native) , English (Fluent) , Turkish (basic) , LEARNING German.