CSM Vs Social Work

Assessment and Evaluation

Social workers assess clients' situations and evaluate the effectiveness of interventions.

Resourcefulness

Social workers demonstrate resourcefulness in connecting clients with needed services and support.

Documentation and Reporting

Social workers maintain detailed records and reports to track client progress.

Motivational Interviewing 

Social workers use motivational interviewing to inspire clients towards positive change.

Conflict Resolution

Social workers are skilled in resolving conflicts between individuals or groups.

Active Listening

Social workers excel in active listening, understanding clients' concerns, and validating their experiences.

Cultural Competence

Social workers are trained to be culturally competent, respecting and understanding diverse backgrounds.

Assessment and Evaluation

Analyzing customer feedback is key in customer success to evaluate the impact of services, identify areas for improvement, and enhance overall customer satisfaction.

Resourcefulness

Resource management in customer success involves efficiently utilizing tools, technology, and internal resources to provide optimal support and solutions for clients.

Documentation and Reporting

Data management in customer success includes maintaining accurate client records, tracking interactions, and utilizing analytics to make informed decisions for continuous improvement.

Motivational Interviewing 

Encouraging customer motivation and engagement is essential in customer success to drive product adoption and long-term satisfaction.

Conflict Resolution

Conflict resolution is vital in customer success to handle dissatisfactions, misunderstandings, or challenges that may arise during the client journey.

Active Listening

Active listening in customer success is crucial for comprehending client needs, addressing specific pain points, and demonstrating genuine interest in their success.

Cultural Competence

Social workers are trained to be culturally competent, respecting and understanding diverse backgrounds.