Client Feedback

Business Partner Relationships 

Director, Services - Americas 

Ketrell does a fantastic job of developing and cultivating a positive and productive relationship with his clients. He keeps things light and friendly in interactions with them, but at the same time he is a bulldog behind the scenes as he pursues solutions, utilizing the resources at his disposal. He has also been doing an excellent job to improve his own efficiency and effectiveness as an advocate - and is seeing results. Ketrell does a great job of incorporating determination, accountability, responsiveness and elite service in everything he does for our company and his clients. 

Senior Vice President; Treasurer F&S Manager II 

Ketrell - Blown away by your effort and execution in delivering for clients while being an absolute rock star when it comes to client survey outreach!!! I'd be remised if I didn't mention you're able to accomplish all of this with the largest portfolio in the site?!?! 

Managing Director; Global Corporate & Investment Banking 

Ketrell, we received some excellent feedback on your work with the Informa PLC relationship. Katri commented you joining the team was "a home run for Informa" and that 2018 had been their most productive years with you being a key reason. This is great to hear and just wanted to pass on my thanks - this is a really important relationship for the bank with a lot of upside so fantastic to get this feedback. Thank you! 

Managing Director; Sr Corporate Banker II, Corporate Banking Technology 

Ketrell has been doing outstanding work for Asurion. This is a company that has never maintained a physical retail network of stores and they will have 700 store locations by the end of the year. This represents a significant business model change for the Treasury team at Asurion and they have required a lot of extra hand holding to refine their systems and processes. I was speaking with the assistant treasurer yesterday and she called out Ketrell's excellent service and significant contributions that he has made in helping them through this transition. Ketrell has made a tangible impact on this client and his weekly interactions go a long way in shaping the client's view of the Bank and our collective coverage efforts. Outstanding work - thanks for all the great support from your team - it really makes a difference. Keep up the great work Ketrell! 

AVP Commercial Support Specialist 

Ketrell thank you so much for your time and help with the Buildfax/Genscape transition. Your team has been nothing short of amazing. We appreciate all of you and all that you do! 

VP; Contract Management DOC Officer II 

Thank you for all of your obvious efforts working through the BMC deal. On behalf of the contract management team I really appreciate the urgency you showed, the effort you put forth and the ownership of the process you took on...All in order to help get the document signed. Your customer 

service is professional and sparkling. 

Officer; Treasury F&S Advisor – Integrated 

Dear Ketrell. I just wanted to send you a formal THANK YOU for all of your efforts. My client Toshiba had an emergency where they needed to send out ACH files from their new setup via CashPro Online, however, they did not take the training. You were kind enough to join in a conference call with the client and patiently walk them through step by step for over an hour until the client got it right! We were able to successfully send out the ACH payments for the client and they were extremely happy with your service. Thank you for the excellent partnership and helping to deliver for our clients! 

Assistant Vice President; Treasury Solutions Analyst 

Ketrell, the patience you displayed with our client on our conference call was a true professional in your business. Walking the client through CashPro modules along with repeating multiple times the action needed is over and beyond the call of duty. Thank you for making our client completely satisfied. Thank you for all you do! Have a great day! Truly appreciate your partnership! 

Client Interaction Feedback 

Client feedback: Ketrell, I want to recognize the professional, friendly and patient service you provided to me today. Your assistance was invaluable. I always feel like I won the lottery when I have the good fortune to connect with a person who understands and provides Gold Standard Service. Unfortunately, it happens less often than in the past. Receiving CashPro alerts is critical to our operation. Our team makes tax payments on behalf of clients, so ensuring that our clients send us the funds to pay the tax and that the tax agencies successfully receive the funds is at the core of the services we provide. After our call I was able to get both our Manager and Supervisor setup for the alerts based on your instructions. You made my day, Ketrell and left me smiling. I certainly hope your organization recognizes that great service is as important as great products and pricing. 

Client Feedback: I am very sorry that I neglected to complete the online survey and missed my opportunity to compliment Ketrell. Even though the survey has expired, I wanted to send an email about Ketrell. Ketrell Marshall always does a fantastic job. He is very clear in his explanations and his always willing to help in any way possible. He is also very patient and will find answers to all of our questions. We could not ask for a better partner. 

Business Partner Feedback: Ketrell, I can't tell you how much I enjoyed you and our interactions today. I am new to the GCB Treasury team and have been learning an enormous amount of new information. I called today as green as it gets and you were so flexible by taking the time to educate me, answer my questions and then allowing me to then conference our client on the line so you could run through it all again. It is teammates like you that make a difference! Keep up the excellent work! 

Vice President; Treasury F&S Manager I, Servicing 

Ketrell - Thank you for always looking for ways to add value to our client relationships. Recent feedback from a client was very positive around how you provided information on client education. The client stated no one had ever provided him with that before and was very pleased and impressed. Thank you for all that you do to protect the client experience. 

Client Feedback: Hi Ketrell, Thank you for the good news regarding the M.E. Sharpe account. Thanks so much for working through all of these changes, closures and updates! You've been great to work with and always ready with suggestions and solutions. 

Client Feedback: Ketrell, you provide the best service ever! I always know that you will help me resolve whatever is needed in a timely manner. 

Client Feedback: Thank you so much Ketrell. I am so thankful that you are our Treasury Advisor.