Customer Serviece - FAQs

What is CV Aquascape?

• CV Aquascape is a company specializing in aquascaping products and services, offering a wide range of aquatic plants, fish, substrates, filtration equipment, and custom aquascape design and installation services.

Where is CV Aquascape located?

• Our main office is located in [https://tr.ee/6cEivWKXHZ]. You can visit our store or contact us through our website.

What types of products do you offer?

• We offer a variety of products including aquatic plants, ornamental fish, substrates, filtration systems, and aquarium accessories.

Are your plants and fish locally sourced?

• Yes, we source our plants and fish from reputable local suppliers to ensure quality and sustainability.

Do you offer any guarantees on your products?

• Yes, we provide guarantees on certain products. Please refer to the product description or contact us for more details.

How do I place an order?

• You can place an order directly through our website by adding products to your cart and proceeding to checkout. Alternatively, you can visit our store.

What are your shipping options?

• We offer various shipping options including standard and express delivery. Shipping fees and times vary based on your location and the size of your order.

Do you ship internationally?

• Currently, we only ship within Indonesia. However, we are working on expanding our shipping options to international customers.

Do you offer any educational resources or workshops?

• Yes, we offer workshops and educational resources on aquascaping. Please check our website for upcoming events and articles.

How can I stay updated on new products and promotions?

• You can subscribe to our newsletter, follow us on social media, or regularly check our website for updates on new products and promotions.