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Testimonials
Testimonials
Great service and WAY cheaper than I was expecting. My project was more complicated than they anticipated, but they figured out what it would take and called letting me know it would be another week. I said I was in a bit of a rush so they turned it around in 3 days. Can't beat that!
Great service and WAY cheaper than I was expecting. My project was more complicated than they anticipated, but they figured out what it would take and called letting me know it would be another week. I said I was in a bit of a rush so they turned it around in 3 days. Can't beat that!
[ Rich C. ]
I recently took my 55" Samsung TV to Ken's Electronics for repair. With the new electronics I usually just toss broken items away but my TV was only 2-years old and I decided to give Ken's Electronics a try. Ken's Electronics got right on my work order and had the answer within 2-days. Instead of tossing our a $1,900 TV, Ken's Electronics was able to give me back a fully functional Samsung TV for only $400. Wow! Saved me $1,500 on the purchase of a new TV.
I recently took my 55" Samsung TV to Ken's Electronics for repair. With the new electronics I usually just toss broken items away but my TV was only 2-years old and I decided to give Ken's Electronics a try. Ken's Electronics got right on my work order and had the answer within 2-days. Instead of tossing our a $1,900 TV, Ken's Electronics was able to give me back a fully functional Samsung TV for only $400. Wow! Saved me $1,500 on the purchase of a new TV.
[ Zelda G. ]
I had a question about my smart tv and Ken was very nice, professional and answered my question right away. I offered to pay him to come out to my house to fix my problem but he told me how to do it myself cheaply. That is what service is all about!
I had a question about my smart tv and Ken was very nice, professional and answered my question right away. I offered to pay him to come out to my house to fix my problem but he told me how to do it myself cheaply. That is what service is all about!
[ Mark B. ]
FAQ
FAQ
I am uncertain if my product needs repair or if the problem has to do with something else, can you help?
I am uncertain if my product needs repair or if the problem has to do with something else, can you help?
Yes, give us a call we can help!
Would you like my old tv?
Would you like my old tv?
No, these cost our store money to bring to the landfill for recycling.
My tv won't turn on, what should I do?
My tv won't turn on, what should I do?
Bring it to our shop to get an estimate!
We recommend factoring in the price of the device versus our estimate charges.
My Device or Appliance is under warranty, how do I get service?
My Device or Appliance is under warranty, how do I get service?
Call the device MANUFACTURER (We Service LG, Samsung, GE, HAIER, PIONEER CAR STEREO) & set up a service ticket. We will then call you to set up the appointment.
My Device is not under warranty, will you provide in home services for repairs?
My Device is not under warranty, will you provide in home services for repairs?
Yes we provide in home service repair. However, because of the risks involved with COVID 19 we are not providing this service at this time. We are accepting drop off repairs! Please call us to speak more about this.
Do you install/repair car audio, home audio, or home video products?
Do you install/repair car audio, home audio, or home video products?
No, installing is not a service we offer.
I live in the bush/ far away from Anchorage, can I still get my devices serviced?
I live in the bush/ far away from Anchorage, can I still get my devices serviced?
Please call to inquire about service calls, if you are making your way to Anchorage, bring your item with you & we can help you in our store!
Do you provide contactless service?
Do you provide contactless service?
Yes, call our store when in the parking lot with your item. We are currently only offering contactless pick up/drop offs.
Covid Pick Up Protocol- 1. Call in the Parking Lot to Give Us Your Information & Deposit
2. Place your item(s) on the cart provided outside of the store
3. A staff member will then pick up the item(s) & will continue communication via email, text, or phone.
4. Pick up your item- restart the process.
What happens if I can't pick up my item in a timely manner?
What happens if I can't pick up my item in a timely manner?
After 30 days we will add storage fee's. Call us to avoid these charges.
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