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Always smile and greet every customer warmly and friendly. Keeping a smiling expression can instantly close the distance between you and the customer. It is best to show 8 teeth when smiling.
Take the initiative to greet customers and use polite words, such as "Hello", "Welcome", "Thank you", and "See you next time". Polite language is a basic requirement of the service industry and can make customers feel respected and cared for.
Listen patiently to customers' needs and opinions and respond promptly. Customers may raise various needs and opinions during the ordering and dining process. Waiters should listen patiently and should not interrupt customers.
Answer questions raised by customers accurately and clearly.
Do not argue with customers. Report problems to superiors in a timely manner. Waiters should remain calm and not argue with customers.
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