Delivery Policy

Explore different ways to receive our products and how to enjoy our Bento the "Kenko" way

At Kenko Bento, we believe every meal should be fresh, wholesome, and right on time. That’s why each bento box is made with carefully selected ingredients and delivered straight to your door, so you can enjoy healthy, balanced meals without the stress of cooking.

We prepare your order the moment you confirm it, ensuring peak freshness and flavor.
Once ready, our team delivers it directly to you, no waiting, no reheating.
Every box is packed with nutritious ingredients to keep you energized throughout your busy day.
We use eco-friendly packaging to keep your food fresh while caring for the planet.

1. Delivery Coverage

We currently provide delivery services within Ho Chi Minh City, Vietnam.

Delivery availability may vary by district and will be confirmed at checkout.

For addresses outside our standard coverage, please get in touch with our customer service team for possible arrangements.

Hotline: (+84) 123 123 1234
Working Hours: 8:00 AM - 10:00 PM
Email: KenkoBentoShop@gmail.com
Location: 702 Nguyen Van Linh, District 7, HCMC

2. Delivery Time

Standard delivery time is approximately 30–45 minutes, depending on distance, traffic, and order volume.

During peak hours (e.g., weekday lunch times), delivery may take longer, but we strive to keep delays minimal.

Customers may place pre-orders to schedule deliveries in advance, ensuring meals arrive exactly when needed.

3. Preservation & Storage Guidelines

Our Bento boxes are ready-to-eat once delivered to you. No preparations needed and ready to dig in!

If you plan to eat later, to maintain quality and safety, we recommend the following once your bento has been delivered:

Consume your bento within 2 hours if kept at room temperature.
If not consumed immediately, store the bento in a refrigerator (below 5°C) and consume within 24 hours.
Reheat only once before eating, using a microwave or steamer, and ensure food is heated thoroughly before consumption.
Please note: Raw items such as sashimi or sushi should be consumed immediately and must not be stored for later consumption.

4. Customer Care & Order Issues

If your order arrives late, incomplete, or does not meet expected standards, please contact our customer service team within 2 hours of delivery.

Any problems with product delivery and technical issues, please refer to our Customer Feedbacks page. We will review each case promptly and, where appropriate, provide a replacement, refund, or credit toward your next order.

5. Packaging & Food Safety

All bentos are freshly prepared only after order confirmation.

We use insulated and food-grade packaging designed to maintain temperature, freshness, and flavor during delivery.

Orders are sealed to prevent tampering and to ensure hygienic handling from our kitchen to your table.

If you have any problems regarding food safety concerns when consuming our products, please Contact Us at (+84) 123 123 1234 and KenkoBentoShop@gmail.com. You can also give us Customer Feedbacks so that we can continuously improve our service for your better experience.