PROFESSIONAL SUMMARY 

Work experience

Majorel - Customer Service Representative 

Szczecin, Poland

• Answered an average of 220+ incoming calls interacting with customers across email, phone and social media per week using Genesis with an 87% resolution rate on the first contact 

• Handled difficult and complex customer complaints, resolving issues within 6 minutes on average and receiving a customer satisfaction of 4,8 out of 6 

•  Actively worked to display a courteous and empathetic to customers 

•  Made inbound and outbound calls assisting customers with account access and domain related issues 

Started: 03/2019 - Finished: 07/2020 

Action Stations - Security Analyst 

Johannesburg, South Africa 

• Monitored for any threats, risks, and vulnerabilities on the company's cloud-based and on-site network, ensuring a hybrid network security approach. 

• Analyzed log files for anomalies, identifying potential intrusions or malicious activity before significant damage occurred. 

• Responsible for ensuring that employees have the appropriate entry-level card based on their position, created cards for employees to access the premises. 

•  Granted employees specific permissions on their computers to prevent unauthorized access to sensitive information or restricted resources. 

•  Conducted regular malware scans on all organization computers and implemented a password management policy that requires employees to change their passwords every 3 months.