Last Updated: July 2025
Welcome to Kazmer! We are committed to providing you with the best music festival social experience. If you encounter any issues while using the app, please refer to the following technical support information.
App Name: Kazmer Music Festival Social App
Version: 1.0.0
Supported Platforms: iOS, Android, Web
System Requirements:Â
- iOS 12.0 or higher
- Android 7.0 (API level 24) or higher
- Modern web browsers
Q: Is Kazmer free?
A: Yes, Kazmer is completely free with no hidden fees or in-app purchases.
Q: Do I need to register an account?
A: No. Kazmer requires no registration or login - you can use all features directly.
Q: Does the app collect my personal information?
A: No. We do not collect any personal information. All data is stored locally on your device.
Q: Why can't I see certain music festival information?
A: Festival information comes from publicly available sources. If information is missing, it may be because official details haven't been released yet.
Q: How do I save festivals I'm interested in?
A: Tap the "Favorite" button on the festival details page. The information will be saved locally on your device.
Q: Will my saved data be lost?
A: Saved data is stored on your device and will not be lost unless you uninstall the app.
Possible Causes:
- Insufficient device storage space
- Corrupted app files
- System compatibility issues
Solutions:
1. Check device storage space and ensure sufficient available space
2. Restart your device
3. Uninstall and reinstall the app
4. Verify that your device system version meets requirements
Possible Causes:
- Insufficient device memory
- Too many background apps running
- Device hardware performance limitations
Solutions:
1. Close unnecessary apps
2. Restart device to free up memory
3. Clear device cache
4. Ensure sufficient available storage space
Possible Causes:
- Network connection issues
- Image resources temporarily unavailable
- Device cache problems
Solutions:
1. Check network connection status
2. Switch to a more stable network environment (WiFi/mobile data)
3. Close and reopen the app
4. Clear app cache (Android) or restart app (iOS)
Possible Causes:
- Insufficient device memory
- App incompatibility with system
- Device hardware issues
Solutions:
1. Restart device
2. Update to the latest app version
3. Verify device system version compatibility
4. Contact technical support if the problem persists
- Ensure iOS version is 12.0 or higher
- If experiencing permission issues, check app permissions in Settings
- Check for app updates through the App Store
- Ensure Android version is 7.0 or higher
- Check app permission settings
- Check for app updates through Google Play Store
- If installation issues occur, ensure "Unknown sources" installation is allowed
- Recommended browsers: Chrome, Firefox, Safari, or Edge
- Ensure browser version is up to date
- Clear browser cache and cookies
- Check that JavaScript is enabled in browser
- RAM: At least 2GB (4GB or higher recommended)
- Storage: At least 100MB available space
- Network: Stable internet connection (for loading festival information)
1. Regularly update app to the latest version
2. Keep device system updated
3. Regularly clear device cache
4. Use in stable network environments
5. Avoid using when device storage space is insufficient
- All data is stored locally on your device
- Uninstalling the app will delete all data
- We cannot recover deleted data
- Recommend recording important information before switching devices
- The app does not collect any personal information
- No network permissions required for personal data transmission
- All user data is completely private
- We regularly release updates to improve features and fix issues
- Update notifications will be sent through app stores
- Recommend enabling automatic updates for the best experience
- Festival information is updated regularly
- New festival events are added promptly
- Expired event information is automatically removed
We value your feedback. If you have any suggestions or discover issues, please contact us through:
Email: support@kazmer.com
Please include in your feedback:
- Device model and operating system version
- App version number
- Detailed description of the issue
- Specific steps when the problem occurred
- Screenshots or error messages (if applicable)
- Kazmer is a free app provided "as is"
- We do not guarantee perfect operation on all devices
- Festival information is for reference only; please refer to official announcements
- We are not responsible for any losses incurred from using the app
Thank you for choosing Kazmer! We are committed to providing the best social experience for music festival enthusiasts worldwide. Your support and feedback drive our continuous improvement.
Enjoy the wonderful music festival experience!
Kazmer Technical Support Team
Last Updated: July 2025