Need help? We're here to assist you!
Email: team.kayelapps@gmail.com
Response Time: Within 24 hours
Q: How do I restore my premium subscription on a new device? A: Open the app → Go to Premium tab → Tap "Restore Purchases". Your subscription will be restored automatically using your Apple ID.
Q: How do I cancel my subscription? A:
Open iPhone Settings
Tap your Apple ID at the top
Tap "Subscriptions"
Find "Image Search Pro HD"
Tap "Cancel Subscription"
Q: I'm being charged but don't see premium features A: Try restoring purchases in Premium tab. If the issue persists, contact us with your Apple ID email.
Q: Can I get a refund? A: Refund requests must be made directly through Apple. Go to reportaproblem.apple.com or contact Apple Support.
Q: How do I use reverse image search? A:
Tap the camera icon in the search bar
Choose "Take Photo", "Upload from Gallery", or "Paste URL"
Choose the engine you like
Wait for results to load
Browse visually similar images
Q: Images won't download or are taking too long A:
Check your internet connection
Ensure you have enough storage space
Try switching between WiFi and cellular data
Restart the app if needed
Q: How do I organize my saved images? A:
Create albums by tapping the "+" icon in the Albums section
Long-press on images to select multiple items
Use the "Add to Album" option to organize your collection
Q: Voice search isn't working A:
Check that microphone permissions are enabled in iPhone Settings > Privacy & Security > Microphone > Image Search Pro HD
Ensure you're in a quiet environment
Try speaking clearly and close to the device
Q: What's included in the premium subscription? A: Premium includes:
Ad-free browsing experience
Bulk download multiple images at once
Unlimited custom albums
Advanced similar image search
Premium themes and customization
Pincode Lock system
Priority customer support
Q: The app keeps crashing A:
Force close the app and restart it
Restart your iPhone
Update to the latest iOS version
If problem persists, contact us with your device model and iOS version
Q: Search results are not loading A:
Check your internet connection
Try different search terms
Clear the app's cache by restarting it
Contact us if specific searches consistently fail
Q: Images appear blurry or low quality A: This may happen with some sources. Try:
Using more specific search terms
Filtering by "High Resolution" in search options
Trying reverse image search to find higher quality versions
All subscriptions automatically renew unless cancelled at least 24 hours before the current period ends.
Open iPhone Settings
Tap your Apple ID (at the top)
Select Subscriptions
Choose Image Search Pro HD
Modify or cancel as needed
Cancel anytime before your next billing date
You'll retain premium features until the current period ends
No partial refunds for unused time
We respect your privacy. Our app may collect:
Search queries (to improve results)
Usage analytics (to enhance app performance)
Crash reports (to fix bugs)
Full Privacy Policy: https://sites.google.com/view/kayeldev/home/privacy-policy-image-search
We provide search results from various sources
Users are responsible for ensuring proper usage rights
Always check image licenses before commercial use
We don't claim ownership of any indexed images
Restart the app - Force close and reopen
Check internet - Try both WiFi and cellular
Update app - Ensure you have the latest version
Restart device - Sometimes iOS needs a fresh start
Verify subscription is active in iPhone Settings > Apple ID > Subscriptions
Try "Restore Purchases" in app settings
Sign out and back into your Apple ID
Contact support if issues persist
Check available storage space
Ensure stable internet connection
Try downloading one image at a time
Check if you have necessary permissions enabled
Still need help? We're here for you!
Your device model (iPhone 12, iPhone 15 Pro, etc.)
iOS version (Settings > General > About)
App version (found in app settings)
Detailed description of the issue
Screenshots if applicable
Email: team.kayelapps@gmail.com
Love the app? Please leave us a review on the App Store! Your feedback helps us improve and helps other users discover our app.
Having issues? Please contact us first - we'd rather fix your problem than receive a negative review!
Last updated:8/7/2025 Image Search Pro HD v1.0