Need help? We're here to assist you! Email: team.kayelapps@gmail.com Response Time: Within 24 hours
Premium Subscriptions
Q: How do I restore my premium subscription on a new device? A: Open the app → Go to Settings or the Shop icon → Tap "Restore Purchases". Your subscription will be restored automatically using your Apple ID.
Q: How do I cancel my subscription? A:
Open iPhone Settings
Tap your Apple ID at the top
Tap "Subscriptions"
Find "Loverland"
Tap "Cancel Subscription"
Q: I'm being charged but don't see premium features (Hot Mode/Unlimited Dice) A: Try tapping "Restore Purchases" in the app settings. If the issue persists, verify that you are signed into the same Apple ID used to make the purchase, then contact us.
Q: Can I get a refund? A: Refund requests must be made directly through Apple, as developers do not have access to billing details. Go to reportaproblem.apple.com to request a refund.
Gameplay & Features
Q: How do I unlock the "Hot" and "Steamy" levels? A: The "Soft" level is free for everyone. To access the "Steamy" and "Hot" (Spicy) levels in Truth or Dare, you need a Premium subscription. This unlocks the most intense questions and dares.
Q: How do I use the Love Dice? A: Tap the Love Dice icon from the main menu. Simply tap the "Roll" button to randomize an action (e.g., Kiss) and a body part (e.g., Neck).
Q: "Deep Talk" isn't generating new questions. A: The Deep Talk feature uses AI to generate questions, which requires an active internet connection. Please ensure your WiFi or cellular data is turned on.
Q: Can I play this long-distance? A: Yes! While the game is designed for in-person play, many couples play over video calls (FaceTime/Zoom). Simply have one partner run the app and read the questions or dice results aloud to the other.
Q: How do I change player names? A: You can set or edit player names at the start of the game session. Tap on the text fields on the home screen to enter your custom names.
Premium Features
Q: What is included in Loverland Premium? A: Premium unlocks the full experience:
All Truth or Dare Levels: Unlock "Steamy" and "Hot" modes.
Unlimited Dice Rolls: No limits on the Love Dice game.
Unlimited AI Deep Talk: Generate endless conversation topics.
Ad-Free Experience: No interruptions during your date night.
Technical Issues
Q: The app keeps crashing or freezing A:
Force close the app and restart it.
Restart your iPhone.
Ensure you have the latest version of Loverland installed from the App Store.
If the problem persists, please contact us with your device model.
Q: Deep Talk AI is slow A: Since this feature connects to our AI server, it may take a few seconds to generate a thoughtful question. If it takes longer than 10 seconds, check your internet connection.
Q: My stats aren't saving A: Game statistics are stored locally on your device. If you delete and reinstall the app, your history/stats will be reset.
Automatic Renewal All subscriptions automatically renew unless cancelled at least 24 hours before the current period ends.
How to Manage Your Subscription
Open iPhone Settings
Tap your Apple ID (at the top)
Select Subscriptions
Choose Loverland
Modify or cancel as needed
Cancellation Policy
Cancel anytime before your next billing date.
You will retain premium features until the current period ends.
Apple does not provide partial refunds for unused time.
Data Collection We prioritize your privacy, especially for intimate apps.
Local Storage: Player names and specific game preferences are stored locally on your device.
Gameplay Content: Truth or Dare questions are processed securely to ensure the game functions.
Analytics: We collect anonymous usage data (e.g., which game modes are most popular) to improve the app.
Full Privacy Policy: Privacy Policy - LoverLand
General Performance
Restart the app: Force close and reopen.
Check internet: Essential for "Deep Talk" AI features.
Update app: Ensure you are on the latest version for new dares and bug fixes.
Premium Features Not Working
Verify subscription is active in iPhone Settings > Apple ID > Subscriptions.
Try "Restore Purchases" in the app settings.
Sign out and back into your Apple ID.
Still need help? We're here for you!
When contacting us, please include:
Device Model: (e.g., iPhone 14, iPhone 15 Pro)
iOS Version: (Settings > General > About)
Issue Description: A brief explanation of what happened.
Email: team.kayelapps@gmail.com
Enjoying Loverland? Please leave us a review on the App Store! Your feedback helps other couples discover the app and helps us add more features.
Having issues? Please contact us first via email. We would rather fix your problem directly than see you frustrated in a review!
Last updated: 12/25/2025 Loverland v1.0