Search this site

Kate Willner

(Updated August 2023)

Summary of aptitudes and skills

A public relations-oriented, friendly professional with aptitudes for diplomacy and problem-solving. Adept in planning and logistics, and in training adults in small groups or one-on- one. Experienced in working in a fast-paced setting under high pressure, handling multiple requests simultaneously, operating according to protocol and within legal constraints, and responding quickly to calls for urgent assistance. The ability to generate public and private sector goodwill for my organization or business. Seeking to be the "wind beneath your wings" in growing a small visionary business.

Summary of experience

2018 - Present. PCC Community Markets, Issaquah, WA. Customer service and cashier. Also, created mnemonic system in Excel to memorize 275+ produce codes (for speedier, more efficient work flow). Home study of organics and nutrition in order to engage customers in lively, relevant conversation.

2016 - 2018. Value Village Production (Savers Corporation) team member. Evaluate accessories (purses, scarves, backpacks, belts, hats, etc) for quality and condition; price them for best value and profit, and stage on the sales floor. Provide friendly assistance to customers.

1985-1991, 2003-2005, 2009-2015. Real estate sales broker. Residential real estate listing and sales: home market analysis, account management, contract negotiations, and marketing. Geographical area: south Seattle and the Eastside (cities on the east side of Lake Washington), and south King County.

2006-2008. International Discount Telecommunications (IDT-Jerusalem) call center. Business to business telephone sales of teleconferencing services, online training, and account management. Debt collection services. Self-employed office support for small businesses (2008). Jerusalem, Israel.

1997-2003. Administrative assistant to the medical director of the Harborview Medical Center Infectious Diseases Clinic. Clinic patient care coordinator and program coordinator for the director’s medical education courses and conferences. For the Northwest AIDS Education and Training Center (NWAETC), participated in the coordination of several programs for regional correctional center health care providers. Seattle, WA

1990-1996. Unit Services Coordinator on inpatient medical and surgical hospital units at Harborview Medical Center, Seattle, WA. Fast-paced, multi-tasking reception area. Warmly greeted patients, visitors, and physicians at the reception area, answered phones and patient call lights, prepared the physicians work station for their morning hospital rounds, and transcribed thousands of handwritten physician orders.

1975-1982. [Howard] Hughes Airwest (now Delta Airlines) flight attendant. Passenger safety and service. Occasionally, initial screening of flight attendant applicants and in-flight training of new flight attendants. Arline representation at community events. Periodic first aid and aircraft disaster drills.

Presentations and panels

Building Bridges Coalition panel participant, Public Health Seattle-King County. Presented “Importance of HIV Peer Education Programs in Correctional Facilities” (2003).

Presentations at Montana State Prison and Yellowstone Detention Facility on the importance of inmate peer health education programs (2002).

Presentations in Washington State at Stafford Creek and McNeil Island Correctional Centers on medication adherence and inmate peer health education programs (2002).

Abstract published in The Journal of the International Association of Physicians in AIDS Care: JIAPAC 2003; vol. 2, no. 1: p. 30, poster presentation, and break-out presentation of “Toward Optimal Adherence: Concepts from the World of Business.” International Conference on Adherence to Antiviral Therapy, Dallas, Texas (2003).

Presentations on psychological resiliency to a local peer support group for women living with a serious illness, and to a graduating group of inmate peer health educators at the Central Florida Correctional Center, Orlando, FL (2002).

Presentations to mid-level health care providers and social services staff on topics related to helping patients adhere to their medication regimens. Seattle, WA; Portland, OR; Asilomar, CA; (2001-2002).

Advisory panel participant for development of a program to help people who are homeless or incarcerated manage drug side effects, Seattle (2002), and a similar one for developing drug side effect literature for the general patient population, Chicago, IL (2001).

Committees

HAART (Highly Active Antiretroviral Therapy for the treatment of HIV/AIDS) committee participant with respect to helping patients maintain drug adherence. Madison Clinic, Harborview Medical Center, Seattle, WA (1999-2003).

Chair, Harborview Medical Center's annual World AIDS Day event, Harborview Medical Center, Seattle, WA (2001 and 2002).

Chair, Patient Health Education Committee. Established and maintained resource areas in clinic reception lobby. Screened and selected literature suitable for adults of low to high levels of literacy. One-on-one counseling sessions with patients for smoking cessation and forming healthier habits, and orienting them to the use of the clinic health education resource center. Occasionally met with non-English speaking patients and worked with them through assistance of interpreters. Harborview Medical Center, Seattle, WA (1999-2003).

Planning committee member and coordinator of the community-wide, monthly AIDS Clinical Conference series. Program management and coordination of weekly Infectious Diseases Lunch & Learn presentations and other continuing medical and pharmacist education programs, Harborview Medical Center, Seattle, WA (1997-2003).

Volunteer experience

Current. Left-Behind K9 Rescue organization monthly donor. Volunteered to be a "go-for" to pick up donated items.

Current (though inactive, for the moment). Public Health Medical Reserve Corps (PHMRC) of Seattle-King County, non-medical support, emergency/disaster responder. Community Emergency Response Team (CERT) training.

1992-2005. Periodic clothing drives for Harborview Medical Center's low-income elderly and impoverished patients.

1988-1989. Harborview Medical Center, Emergency-Trauma Center, non-medical support. 300+ hours.

Education and Self-Directed Study

Continuing education courses and studies with the aim of acquiring breadth of knowledge. It has provided a versatility that is an advantage when wanting to promptly establish rapport and communicate with individuals of diverse cultures, lifestyles, economic status, literacy levels, and emotional states (ex., fearful, resistant, emotionally volatile). It also has enabled flexibility to adapt to abrupt changes in circumstances (ex., an outbreak of human emotions, an emergency).

New since 2022 is the study of canine nutrition and health. This was prompted by the four years of dealing with a sweet rescue dog with repeated, unexplained skin infections.

Course topics relating to business include: management, consumer psychology, social economics, accounting, business ethics, customer service and public relations, and real estate law.

Topics relating to health care include social marketing, healthy habits, and issues in the prevention, transmission, and treatment of communicable diseases. Another important topic was barriers to health care for marginalized adults, e.g., undocumented, addicted, homeless, emotionally fragile, incarcerated, low-income, seriously ill, et al.

Education that has general application includes human motivation, adult education strategies, professional writing, and the psychology of self-motivation, resilience, and resourcefulness. Course work at the University of Washington and attendance at conferences on medical ethics.

1972 - Associate Degree from Bellevue Community College

1968-1969 - Lycée de Jeunes Filles du Mans, Le Mans, France (high school)

1967 - Summer school in Saltillo, Coahuila, Mexico

Languages

Native English speaker with a "neutral" accent. Intermediate-level conversational and written Spanish; elementary level conversational and written French.

Google Sites

Report abuse

Page details

Page updated

Google Sites

Report abuse