Sioux Central Community School District
High School Course Outline
Department: Business
Course Title: Human Relations
Grade Level: 11-12
Length of Course: Semester
This course introduces students to the importance of human relations – summarized in one concise law of personal and organizational success: All work is done through relationships. Focusing on the interpersonal skills needed to be well-rounded and thoroughly prepared to handle a wide range of human relations issues, one’s behavior at work and in our private lives is influenced by many interdependent traits such as emotional balance, self-awareness, integrity, self-esteem, physical fitness, and healthy spirituality. As a first exposure to a leadership role or a Human Resource Management career, the student explores the value of the non-technical work skills, history, theory, and the wide range of these skills needed in today’s workplace.
Goals for Course/Essential Outcomes
Critical Thinking: The ability to dissect a multitude of incoming information, sorting the pertinent from the irrelevant, in order to analyze, evaluate, synthesize, or apply the information to a defendable conclusion.
Effective Communication: Information, thoughts, feelings, attitudes, or beliefs transferred either verbally or nonverbally through a medium in which the intended meaning is clearly and correctly understood by the recipient with the expectation of feedback.
Personal Responsibility: Initiative to consistently meet or exceed stated expectations over time.
Apply effective business or career-related communication
Demonstrate business or career-related human relations skills
Solve business or career-related problems
Outline of Content for Major Areas of Study:
Foster positive relationships with customers to enhance company image.
Resolve conflicts with/for customers to encourage repeat business.
Reinforce the company's image to exhibit the company's brand promise.
Understand the nature of customer relationship management to show its contributions to a company
Foster self-understanding to recognize the impact of personal feelings on others.
Develop personal traits to foster career advancement.
Apply ethics to demonstrate trustworthiness
Exhibit techniques to manage emotional reactions to people and situations.
Identify with others' feelings, needs, and concerns to enhance interpersonal relations.
Use communication skills to foster open, honest communications.
Use communication skills to influence others.
Manage stressful situations to minimize potential negative impact.
Implement teamwork techniques to accomplish goals.
Employ leadership skills to achieve workplace objectives.
Manage internal and external business relationships to foster positive interactions.
Acquire self-development skills to enhance relationships and improve efficiency in the work environment.
Understand and follow company rules and regulations to maintain employment.
Achieve organizational goals to contribute to company growth.
Utilize critical-thinking skills to determine best options/outcomes.
Participate in career planning to enhance job-success potential.
Utilize career-advancement activities to enhance professional development.
Link to state website for business standards.
➢ Classroom participation, activities, and attendance = 60% of total grade
➢ Quizzes and/or Unit tests = 40% of total grade
Required Texts:
Human Relations in Organizations: Applications and Skill Building, 12th Edition