Effective Date: August 30, 2026
KaRa ("we", "our", or "us") operates the KaRa mobile application (the "App"). This Privacy Policy explains how we collect, use, store, and protect information when you use KaRa.
By using KaRa, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you use KaRa, we may collect the following information:
Account Information
When you create or use an account, we may collect information such as:
Name
Email address
Phone number
Account credentials or authentication information
Order Information
When you place an order through KaRa, we may collect information necessary to process and manage the order, such as:
Items ordered
Order details
Order status
Pickup information
Relevant transaction or order identifiers
Payment Information
Payments may be processed through third-party payment service providers.
KaRa does not need to directly store your complete card, UPI, or banking credentials when payment processing is handled by an external payment provider. Payment providers may independently collect and process payment information according to their own privacy policies.
Device and Technical Information
We may automatically receive limited technical information necessary to operate and improve the App, such as:
Device type
Operating system and version
App version
Diagnostic information
Crash and performance information
Information You Provide
We may collect information you voluntarily provide when contacting us, submitting feedback, reporting problems, or otherwise communicating with us.
2. How We Use Information
We may use collected information to:
Create and manage user accounts
Process and manage orders
Provide order and pickup functionality
Process payments through payment service providers
Send important notifications related to your account or orders
Provide customer support
Detect and prevent fraud, abuse, and unauthorized activity
Diagnose technical problems and improve the App
Maintain the security and reliability of our services
Comply with applicable laws and legal obligations
3. Third-Party Services
KaRa may use third-party services to provide certain functionality, such as authentication, hosting, analytics, crash reporting, notifications, and payment processing.
These providers may process information according to their own privacy policies and terms.
Where applicable, third-party services may include services such as Firebase and payment providers used by KaRa.
4. Data Sharing
We do not sell your personal information.
We may share information with service providers when necessary to operate KaRa, process orders or payments, provide technical services, maintain security, or comply with legal requirements.
We may also disclose information when required by law, regulation, legal process, or a valid governmental request.
5. Data Security
We take reasonable technical and organizational measures to protect information from unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Data Retention
We retain information only for as long as reasonably necessary to provide our services, maintain legitimate business records, resolve disputes, enforce agreements, prevent fraud, or comply with applicable legal obligations.
When information is no longer required, we may delete or anonymize it.
7. Your Choices and Data Deletion
Depending on the information and applicable law, you may request access to, correction of, or deletion of your personal information.
To request deletion of your account or personal information, contact us at:
Email: [YOUR SUPPORT EMAIL]
We may need to verify your identity before processing a request.
Some information may need to be retained where required by law or for legitimate purposes such as fraud prevention, security, or financial record keeping.
8. Children's Privacy
KaRa is not intended to knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, we will update the Effective Date at the top of this policy.
We encourage users to review this Privacy Policy periodically.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at:
KaRa
Email: kara.help12@gmail.com