Privacy Policy for Kapiri Market App

Effective Date: July 28, 2026

Privacy Policy

Kapiri Market App ("Kapiri Market", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Kapiri Market mobile application and related services.

By using the Kapiri Market App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Depending on how you use the application, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Profile photo (if provided)

Account Information

• Login credentials

• User role (Customer, Driver, or Vendor)

• Account preferences

Driver Information

If you register as a driver, we may collect:

• Driver's license information

• National Registration Card (NRC) details

• Vehicle information

• Vehicle photographs

• Driver profile photo

Vendor Information

If you register as a vendor, we may collect:

• Business name

• Business location

• National Registration Card (NRC) images

• Business contact information

• Product and service information

Location Information

With your permission, the app collects your device's location to:

• Match customers with nearby drivers

• Display pickup and delivery locations

• Provide navigation services

• Improve delivery accuracy

• Calculate trip distances

Location information is only collected when necessary to provide these services.

Device Information

We may collect:

• Device model

• Operating system version

• App version

• Device identifiers

• Crash reports

• Performance diagnostics

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Process bookings and deliveries

• Connect customers with drivers and vendors

• Verify driver and vendor identities

• Improve our services

• Provide customer support

• Send important service notifications

• Prevent fraud and abuse

• Maintain platform security

• Comply with legal obligations

3. Information Sharing

We do not sell your personal information.

We may share limited information:

• Between customers, drivers, and vendors when necessary to complete a booking or delivery.

• With service providers who help us operate the platform.

• When required by law or a lawful government request.

• To protect the rights, safety, or security of Kapiri Market, our users, or the public.

4. Data Storage and Security

We use commercially reasonable security measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic storage or transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to:

• Provide our services

• Meet legal and regulatory obligations

• Resolve disputes

• Enforce our agreements

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Update or correct your information

• Request deletion of your account

• Withdraw permissions such as location access

• Contact us regarding your privacy concerns

7. Permissions Used

The Kapiri Market App may request access to:

• Location

• Camera

• Photo library or storage

• Notifications

• Phone (where applicable for contacting drivers or vendors)

These permissions are used only to provide app functionality and can generally be managed through your device settings.

8. Children's Privacy

Kapiri Market App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

9. Third-Party Services

The app may use trusted third-party services to provide functionality, including:

• Appwrite (Backend Services)

• Google Maps Platform

• Google Play Services

These providers may collect information in accordance with their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of the application after changes become effective constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us.

Kapiri Market App

Email: jonathanamajula65@gmail.com

Call Us: +260975980227

Thank you for using Kapiri Market App.