Classic Walgreens Rx Staff Cheat Sheet
Phone Calls - Patient Care Portal
Deliveries - Walgreens Parcel TMS
ABC Wholesaler, Isotretinoin iPLEDGE, and Clozapine REMS must be accessed using Storenet.
Walgreens VAR Form - Vaccine Form
Helpful Billing Information
Need to find someone's primary RX Insurance?:
Plan ID: FINDINS
Member ID: You can just type in "1234"
RXGRP: Leave this field blank
Need to find a Medicare Part AB ID number?:
Plan ID: FINDMPAB
Member ID: Type in "last four of social security number"
Note: The ID number on the old MedicareAB card has their social on it in case someone hands you that
RXGRP: Leave this field blank
Need to find someone's Medicare Part D Insurance?:
Plan ID: FINDMPD
Member ID: Type in "last four of social security number" OR full Medicare Part AB number
RXGRP: Leave this field blank
Medicare Part AB Plans:
Plan ID Generic: MEDICARE
Plan ID for covid vaccine: COVIMMPB
Plan ID for all other vaccines: IMMUNMPB
Member ID: Medicare Part AB number
Note: This is the Blue, White, and Red paper card which says "Medicare Health Insurance" on the top. (Pictured below)
RXGRP: Leave this field blank
Military Insurance:
Plan ID: TRICARE
Member ID: Patient's Social Security Number
If they have their military ID card, it might be on there if you don't want to ask for their social or possibly if they don't remember it
RXGRP: DODA
Insurance for someone involved in a motor vehicle accident (not workers comp):
Plan ID: AUTRX
Member ID: This is their policy/claim number
I'm no expert, but I've found that it's sometimes policy or claim depending on if it was a for-fault or no-fault accident. Additionally, I would recommend adding the lawyer's phone number and the date of the accident to the "Patient's Comments" section of the EMR.
RXGRP: "Insurance company's name" (AKA "GEICO" or "STATEFARM")
How to bill a vaccine on IC+ when a patient does not have an appointment:
Go to the patient's profile on F9
Select "Scan" on top of screen
Select "Flu Vaccine Protocol"
Choose which vaccine you want billed
Type like a regular RX
0 refills
Make the Standing Physician the prescriber (except for covid)
Choose the correct insurance (IMMUNMPB for Medicare)
Unique Info About:
Shingrix Vaccine
Make sure the patient is aware of the second dose which must be administered between two months and six months from the first dose.
While looking at the script
Select "Options" on top
Select "Third party authorization"
Select "Level of service"
Select "01 - patient consultation" if Pharmacist is administering the vaccine
Covid Vaccine
Make the Pharmacist the prescriber rather than your Standing Physician
While looking at the script
Select "Options" on top
Select "Third party authorization"
Select "Submission clarification (rx denial)"
Then choose
"02" for first dose
"06" for 2nd dose
"07" for 3rd full dose (not booster)
"10" for boosters
Step-by-step tasks for AS400
Scanning in the order:
Go to the "GLINK app"
Click on the 3 dots on top right
"New Glink Window"
Sign in using your AS400 login
"Receipts"
"Vendor"
Scan all totes except ones labeled OTC
Fix any audits that need to be corrected including C2 audits which should be done by the Pharmacist on Staff
Make sure to press enter until you post the order
Now for the OTC tote, exit the app.
Go to the My Inventory App (you may need to exit and reopen the app one or two times)
Sign in using your Storenet login
"Receiving"
"Receive by scanning"
Scan all the OTC totes
Make sure to post this order as well.
The order has now been posted.
Doing the daily "Rx Smart Count":
Go to the "GLINK app"
Click on the 3 dots on top right
"New Glink Window"
Sign in using your AS400 login
"Inventory"
"PgDn"
"Rx Smart Count"
Continue: "Y"
Complete the Rx Smart Count
Depending on what the Pharmacist at your store wants, give the Zebra to the Pharmacist if there are any controls that need to be counted
Press *enter* until it says complete
Doing the weekly "Bin Reconciliation":
Go to the "GLINK app"
Click on the 3 dots on top right
"New Glink Window"
Sign in using your AS400 login
"Inventory"
"List & Repack"
"Bin Reconcile"
Scan all of the READY prescriptions in your pharmacy
Press "F9" to SEND
Press "ENTER"
Go on to one of the computers
Go to the INTERCOM PLUS application
Select "2. Pharmacy Mgmt"
Select "Management" on the top of the screen
Select from the list "Store Reports"
Select "Bin Reconciliation" from the "Report Type:" dropdown
Select "PRINT"
At this point, resolve the prescriptions from the two printed-out sheets
One sheet of paper has RXs that weren't scanned. Either because you missed it and didn't scan it, or because it's genuinely missing from the READY.
One sheet of paper has RXs that were scanned, but don't belong in your pharmacy's READY area. This can be for two reasons:
They were deleted/transferred RXs that ARE NOT in your pharmacy's work queue and can be removed and returned to stock; OR
The RX leaflets that were scanned are not accurate but ARE in the work queue. In this instance, leaflets are to be reprinted and replaced (after ensuring that the drug/quantity/manufacturer are correct on both the leaflet and with what you have ready in the actual bag).
Vaccine/Medication Salvaging:
Go to the "GLINK app"
Click on the 3 dots on top right
"New Glink Window"
Sign in using your AS400 login
"Claims"
"Call-in/rtn-ctr"
"2-pharm"
"1-walgrx"
"2-recall/salvage "
Make sure "F9 = CUST"
Press "F6"
Type in the "WIC #" and press enter
Enter quantity in "# of tablets" or "mL" being salvaged and press enter
Press "F3" to exit
Type "Y" and press enter
How to transfer medications/vaccines to another store:
This is actually easier on the computer rather than the ZEBRA so go to the desktop on the computer
Click on the AS400 shortcut
"Sims"
"Claims"
"Select claims"
"F9"
Type in "IC", press "enter"
Type store number for receiving store
Type in the WIC/UPC in the correct spot
Type in qty you're transferring in "# of tablets" or "mL" in the correct spot
Press "enter" (you don't need to type a cost or item desc)(may need to press enter more than once)
New York Specific Billing Info
New York Medicaid Pharmacy Insurance (NYRx):
Plan ID: NYMED
Member ID: "Whatever's on their New York Benefit Card" + "2 digit serial number on the bottom right of their NY Benefit card"
What if they don't have NY Benefit Card, but have their HMO/PPO cards?
This link may be helpful for you to find their NYRx ID number
RXGRP: Leave this field blank
Empire Plan - NYSHIP Insurance (has no billing info on the card):
Plan ID: APM
Member ID: Whatever it says on their card
RXGRP: RX6027
World Trade Center Health Program (As of 04/2023):
Plan ID: PERX
BIN: 003858
PCN: A4
Member ID: They'll supply it; or it starts with "911" + "their old ID number"
RXGRP: WTCRESP
Narcan Co-payment Assistance Program (N-CAP):
Plan ID: NCAP
BIN: 610490
PCN: NCAP
Member ID: N10001
RXGRP: UCPNCAP
What if pt. has no insurance? Free Narcan in NYC
Step-by-step tasks for RXI
Receiving orders with RXI:
Go on Zebra (its easier)
Go to the "RxInventory" app (green pill logo)
Sign in using your Storenet OneID
"Receiving"
Either:
If you're scanning the big order for the day, just scan a non-C2 tote's paper and it will choose the correct invoice for you.
If you're scanning an order from FedEX/UPS, choose the correct invoice number from the ones listed.
Scan all the totes' papers. It will make you skip C2 audit totes. Put the C2 tote aside and scroll down for steps for the Pharmacist on how to receive C2s.
If there are any other audits that need to be resolved, RXI will tell you what you need to do. Alternatively you may also sometimes need to manually receive an order rather than scan it in.
Once finished receiving, select "Done" on the top right.
Select "Done" again.
Now for the OTC tote, exit the app.
Go to the My Inventory App (you may need to exit and reopen the app one or two times)
Sign in using your Storenet login
"Receiving"
"Receive by scanning"
Scan all the OTC totes
Make sure to post this order as well.
The order has now been posted.
Receiving C2 orders with RXI (Only for Pharmacists):
Go on Zebra (its easier)
Go to the "RxInventory" app (green pill logo)
Sign in using your Storenet OneID. If a technician is signed in, make sure to sign them out and sign it with your own account.
"Receiving"
Scan the C2 tote's paper
"Start receiving"
Scan the drug bottle(s)
Once finished auditing, select "Done" on the top right.
Select "Done" again.
The C2 audit has now been posted.
Doing the daily "Rx Exception Counts" (Smart Count):
Go on Zebra
Go to the "RxInventory" app (green pill logo)
Sign in using your Storenet OneID
"Exception counts"
"Rx exception counts" (Or the Pharmacist may select "CII" or "CIII-V" if doing controlled inventory)
Select the first medication on the list.
You must scan the correct NDC of the drug or type in the given NDC if an alternative is on the shelf.
Write the "# of pills"," # of ml" (drops, insulin, liquids, etc.), or "# of g" (inhalers, certain boxed drugs, etc.) for the total quantity for all manufacturers for that specific drug.
If there's none of that medication in stock, type in the NDC and insert quantity "0"
Press the green "enter button" on the keyboard.
"Next drug"
Repeat until the Rx Exception Counts are complete. Don't forget to have the Pharmacist do the controlled Rx Exception Counts if there are any.
FQHCs are federally funded nonprofit health centers or clinics that serve medically underserved areas and populations. Federally qualified health centers provide primary care services regardless of your ability to pay or if you have insurance. Services are provided on a sliding scale fee based on your ability to pay (so if you make under a certain amount of money per year, services will cost less).
Use the alongside links:
***Some insulins may require adding "2 units" to what the rx says to account for pen priming doses***
Charts for interpreting vitals
Many PHARMACY SIG CODE and Abbreviation Meanings
AAA – Affected area application
ac – before meals
ad – right ear
am – in the morning
amp – ampule
amp – ampicillin
APAP – acetaminophen
aq or H2O – water
as – left ear
au – each or both ears
AUD – apply as directed
bid or b.i.d. – twice a day
BOT – bottle
BP – blood pressure
c – with
C or c – 100
cap – capsule
cc – cubic centimeter
cf – with food
CF – cough/cold formula
cm – centimeter
CPM – chlorpheniramine
cr or cre – cream
CR – controlled release
D or d – 500
D/C or d/c – discontinue
DA – delayed action
DAW – dispense as written
dc or d/c – discontinue
DC – diagnosis code
dil – dilute
disp – dispense
dL – deciliter
DM – dextromethorphan
DR – delayed release
DS – double strength
DV – a daily value
EC or e.c. – enteric-coated
ECT – enteric-coated tablet
ER – extended release
fl – fluid
fl oz – fluid ounce
ft – feet
g, gm – gram
gal – gallon
GG -guaifenesin
GGPE – guaifenesin/phenylephrine
gr – grain
gtt – drop
h or hr – hour
HA – headache
HBP – high blood pressure
HC – hydrocodone or hydrocortisone
HCT or HCTZ – hydrochlorothiazide
hs – at bedtime
ht – height
HT or HTN – hypertension
I or i – 1
IM – intramuscular
in – inch
inh – inhalation
INH – isoniazid
inj – injection
IR – immediate release
IT or ITCH – itching
IU or I.U. – international unit
IV – intravenous
K – Potassium
KCl or KCL – Potassium Chloride
kg – kilogram
L or l – liter
L or l – 50
LA – long-acting
lb – pound
liq – liquid
lot – lotion
m – meter
M or m – 1,000
m² – square meters
mcg – microgram
mcL – microliter
MDI – metered dose inhaler
MDP Medrol Dose Pack
mEq – milliequivalent
Mg or Mag – Magnesium
mg – milligram
mg/dL – milligrams per deciliter of blood
mL- milliliter
mm Hg – millimeters of mercury
MTX – methotrexate
MVI – multiple or Multi-Vitamins
N/A or n/a – not available
N&V or N/V – nausea and vomiting
NA – nausea
Na – Sodium
NaCl – salt
NaHCO3 – sodium bicarbonate
NDC – national drug code
NEB or neb – nebulizer
No., no., Nos. or nos. – number/numbers
noct – at night
NPH – N (intermediate) insulin
NPI – National Provider Identifier
npo – nil per mouth
NR, N.R. or NRF – no refill
NS – nasal spray
NS – normal saline (0.9% sodium chloride)
NTG – nitroglycerin
NV – nausea and vomiting
od – right eye
ODT – orally disintegrating tablet
oint – ointment
OP, OPH, OPHT or OPHTH – ophthalmic
os – left eye
OTC – over the counter
ou – each or both eyes
oz – ounce
PA – prior authorization
PB or Pb – phenobarbital
pc – after meals
PCN – penicillin
pct – percent or percentage
PD – pediatric drop
PED – pediatric
PEG – polyethylene glycol
per – by or through
pH – acidity level
pkd – packaged
pkg – package
pkt – packet
pm – afternoon or in the evening
PMS – premenstrual syndrome
PNV – prenatal vitamins
po – by mouth
pp – postprandial (after eating)
PR – per rectum
prn – as needed
PSE – pseudoephedrine
pt – pint
pt or pt. – patient
PTU – propylthiouracil
q – every, each
qam – every morning
qd – daily
qdam – daily in the morning
qd pm – daily in the evening
qh – every hour
q12h – every 12 hours
q2-3h – every two to three hours
q24h – every 24 hours
q2-4h – every two to four hours
q4h – every four hours
q4-6h – every four to six hours
q4° – every four hours
q6° – every six hours
qhs – every night
qid or q.i.d. – four times a day
qod – every other day
qpm – every evening
q 8pm – every day at 8 p.m.
qs, QS or Q.S. – sufficient quantity
qt – quart
QTY or qty – quantity
qw – once a week
R – rectum, rectally
RA – rheumatoid arthritis
RF – refill
Rx – prescription
s – without
SA – sustained action
sc, sq or subq – subcutaneous (under the skin)
sig – signa (prescription directions)
SL or S.L. – sublingual (under the tongue)
SMZ-TMP – sulfamethoxazole/trimethoprim
SOB – shortness of breath
SOD or sod – sodium
sol or soln – solution
SR – sustained release
ss – one half
stat – immediately
sup or supp – suppository
susp – suspension
syr – syrup
SYR – syringe
tab – tablet
tac or TAC – triamcinolone
tud or TUD – take as directed
tat or TAT – until all taken
tbsp – tablespoonful
TCN – tetracycline
tiw or t.i.w. – three times a week
TMP – trimethoprim
top – topical
tr – timed-release
tsp – teaspoonful
tud or TUD – take as directed
U – units
uad or UAD – use as directed
uat or UAT – until all taken
ud – as directed
ut dict – as directed
ung – ointment
UTI – urinary tract infection
V or v – 5
vag – vaginally
w/ – with
w/o – without
WA – while awake
WH – wheezing
wk – week
wt – weight
WZ – wheezing
X or x – 10
X or x – times
x 1 RF – times one refill
X 3 RF – times three refills
XL – extra long
XR – extended release
Common PHARMACY MEASUREMENT CONVERSIONS
Volume measurement conversions
20 drops gtt = 1 milliliter (mL)
1 teaspoon = 5 mL
1 tablespoon = 15 mL
1 liquid ounce = 30 mL
1 cup = 8 liquid ounces = 236.5 mL
1 pint = 16 liquid ounces = 473 mL
1 quart = 2 pints = 946 mL
1 liter = 1000 mL
1 gallon (4 quarts) = 3785 mL
Weight measurement conversions
1000 microgram (mcg) = 1milligram
1 Grain (Gr) = 65 mg
15 gr = 1 gram (g)
1 ounce (oz) = 28.4 g
1000 g = 1 kilogram (kg)
1 pound (lb) = 454 g
2.2 lbs = 1 kg
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