Kafee App Technical Support Guide

Last Updated: [2025-06-05]

Thank you for choosing Kafee, a community platform designed exclusively for users aged 18 and above. This technical support document provides comprehensive information on how to use the app, troubleshoot common issues, and contact our support team. If you have any questions or concerns, please reach out to us at kafeedevteam@opsmails.com.

1. Getting Started with Kafee

1.1 Account Creation

To create an account on Kafee:

1. Download the app from the App Store

2. Launch Kafee and tap "Sign Up"

3. Provide a valid email address and create a strong password (minimum 8 characters)

4. Complete the verification process by clicking the link sent to your email

5. Set up your profile with a username and optional profile picture

Note: You must be at least 18 years old to use Kafee. Providing false age information violates our Terms of Service.

1.2 Profile Setup

After creating an account, you can:

• Add a profile bio and website link

• Customize your privacy settings

• Upload a profile picture and cover image

• Connect with other users via usernames or QR codes

2. Using Kafee Features

2.1 Creating and Sharing UGC

Kafee allows users to create and share User-Generated Content (UGC), including:

• Text Posts: Create short or long-form text content

• Images & Videos: Upload photos and videos up to [X] MB in size

• Comments & Reactions: Engage with other users' content

• Hashtags: Use hashtags to categorize and discover content

Guidelines for UGC:

• All content must comply with our Community Guidelines

• Avoid posting illegal, offensive, or prohibited content

• Respect intellectual property rights

• Do not spam or self-promote excessively

2.2 Privacy Settings

Kafee offers robust privacy controls, including:

• Account Privacy: Set your account to public or private

• Content Visibility: Control who can view, comment, or share your posts

• Blocking: Block users to prevent them from interacting with you

• Data Sharing: Manage which data is shared with third-party services

3. Troubleshooting Common Issues

3.1 Login Problems

If you are unable to log in:

1. Check your internet connection

2. Verify your email and password

3. Use the "Forgot Password" feature to reset your password

4. If the issue persists, contact support at kafeedevteam@opsmails.com

3.2 App Crashes or Freezes

If the app crashes or freezes:

1. Force close the app and restart your device

2. Ensure you have the latest version of Kafee installed

3. Clear the app cache (Settings > General > Storage > Kafee)

4. Contact support if the problem continues

3.3 Content Not Loading

If content fails to load:

1. Check your internet connection

2. Refresh the page or restart the app

3. Verify that your device has sufficient storage space

4. Update Kafee to the latest version

3.4 UGC Upload Issues

If you experience problems uploading content:

• Check file size limits (images: [X] MB, videos: [X] MB)

• Ensure your device has a stable internet connection

• Try uploading the content again after restarting the app

• Contact support if the issue persists

4. Reporting Issues and Content

4.1 Reporting Technical Issues

To report a technical problem:

1. Go to Settings > Help & Support

2. Select "Report a Problem"

3. Provide a detailed description of the issue

4. Include screenshots or error messages if available

5. Submit your report

4.2 Reporting Inappropriate Content

To report UGC that violates our guidelines:

1. Tap the "..." button on the content

2. Select "Report"

3. Choose the appropriate reason for reporting

4. Submit your report

Our moderation team reviews all reports within 24-48 hours and takes appropriate action.

5. Community Guidelines

5.1 Prohibited Content

You agree not to upload, post, or share any content that:

• Is illegal, including but not limited to copyright infringement

• Contains explicit sexual content, nudity, or pornography

• Includes graphic violence, gore, or other disturbing material

• Promotes illegal activities, including drug use, gambling, or terrorism

• Is discriminatory, harassing, or hateful

• Contains political content or discussions

• Violates the privacy or rights of others

5.2 Consequences of Violations

Violations of our Community Guidelines may result in:

• Content removal

• Temporary or permanent account suspension

• Legal action

6. Contacting Support

6.1 Support Channels

For technical support or general inquiries, please contact us at:

• Email: kafeedevteam@opsmails.com

• Response Time: We aim to respond to all inquiries within 48 hours

6.2 Business Hours

Our support team is available:

• Monday to Friday: 9:00 AM to 6:00 PM UTC

• Weekends and public holidays: Limited support

7. Updates and Maintenance

7.1 App Updates

We regularly release updates to improve performance, add new features, and fix bugs. To ensure optimal performance:

• Enable automatic updates in the App Store

• Check for updates manually if you experience issues

7.2 Server Maintenance

We may perform scheduled server maintenance to ensure the reliability of the App. During maintenance:

• The App may be temporarily unavailable

• You will be notified in advance via in-app notifications

8. Data and Privacy

8.1 Data Security

We take data security seriously and implement industry-standard measures to protect your information. For more details, please review our Privacy Policy.

8.2 GDPR Compliance

If you are located in the European Union or European Economic Area, your data is processed in compliance with the General Data Protection Regulation (GDPR). You have the right to:

• Access your personal data

• Request correction or deletion of your data

• Object to certain data processing activities

• Request data portability

To exercise these rights, please contact us at kafeedevteam@opsmails.com.

9. Terms of Service

By using Kafee, you agree to our Terms of Service, which include:

• Prohibited uses of the App

• Intellectual property rights

• Liability limitations

• Dispute resolution

Please review these terms carefully before using the App.

10. Frequently Asked Questions

10.1 Is Kafee available on Android?

Currently, Kafee is only available on iOS. We are working on an Android version, which will be announced on our social media channels.

10.2 Can I delete my account?

Yes, you can delete your account at any time by going to Settings > Account > Delete Account. Note that account deletion is permanent and cannot be undone.

10.3 How do I change my password?

To change your password, go to Settings > Account > Password and follow the instructions.

10.4 Is Kafee free to use?

Yes, Kafee is free to download and use. We may introduce premium features or in-app purchases in the future.

10.5 How do I block a user?

To block a user, go to their profile and tap the "Block" button. Blocked users cannot view your content or contact you.

11. Additional Resources

• Privacy Policy

If you cannot find the answer to your question in this support document, please contact our support team at kafeedevteam@opsmails.com. We are committed to providing excellent support and ensuring a positive experience for all users.