Kabb Tax Accountants Privacy Policy

Kabb Tax Accountants values and respects the privacy of the people we deal with. Kabb Tax Accountants is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

 What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

 What personal information do we collect?

 The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

 The personal information we collect about you may include:

·        your title, legal names and a username;

·        your contact details, including email address, postal address, home address and/or telephone number (mobile/work/home);

·        your tax file number;

·        your date of birth;

·        your gender;

·        your Australian citizenship status;

·        your bank account details to receive your tax refund;

·        your tax related debts, such as a higher education loan program debt;

·        your occupation;

·        your income types and amounts, including your salary or wages, dividends, allowances, government allowances, pensions, interest and rent received;

·        your credit card or other payment details to pay for our services;

·        information you provide to us through customer surveys;

·        your sensitive information as set out below;

·        details of products and services we have provided to you and/or that you have enquired about, and our response to you;

·        the content of any email you send to us;

·        your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or     browsing behaviour;

·        information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;

·        additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications and/or accounts from which you permit us to collect information; and

·        any other personal information requested by us and/or provided by you or a third party.

Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

We will not collect sensitive information without your consent. The type of sensitive information we may collect about you includes your membership of a political association, professional or trade association or trade union where you choose to enter these details when using our Site and services.

Provided you consent, your sensitive information will only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected, including providing our tax agent services to you. Although, sensitive information may also be used or disclosed if required or authorised by law.

How do we collect your personal information?

We collect your personal information directly from you when you:

·        interact with us over the phone;

·        interact with us in person;

·        interact with us online;

·        participate in surveys or questionnaires;

·        attend a Kabb Tax Accountants event;

·        subscribe to our mailing list;

·        apply for a position with us as an employee, contractor or volunteer;

 How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

·        to enable you to access and use our Site, services and associated applications;

·        to provide our services and facilities to you, including the preparation and lodgement of tax returns;

·        to contact and communicate with you about our Site and services;

·        for internal record keeping, administrative purposes, invoicing and billing purposes;

·        for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms;

·        for advertising and marketing, including to send you promotional information about our products and services that we consider may be of interest to you; and

·        to comply with our legal obligations and resolve any disputes that we may have.

 Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

·        our employees, contractors and/or related entities (who may be located overseas);

·        third party service providers for the purpose of enabling them to assist us in provide our services to you, including (without limitation) IT service providers, online marketing or advertising service providers and professional advisors;

·        our existing or potential agents or business partners;

·        anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;

·        courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;

·        third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you such as Facebook and Google. This may include parties located, or that store data, outside of Australia; and

·        third parties to collect and process data, such as Google Analytics. This may include parties that store data outside of Australia.

By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that where we disclose personal information to a third party outside of Australia, we will require the third party to use the personal information only for the specific purposes for which we supply the information to them.

How do we protect your personal information?

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.

 Online activity

Cookies: The Kabb Tax Accountants website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Kabb Tax Accountants website(s).

We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.]

Website analytics: Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing: We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication / or by contacting us.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

 Retention of personal information

 We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

 How to access and correct your personal information

Kabb Tax Accountants will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 7 days. 

Links to third party sites

Kabb Tax Accountants website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

 Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy. 

Inquiries and complaints

For complaints about how Kabb Tax Accountants handles, processes or manages your personal information, please contact us per our details outlined under How to contact us.

Note we may require proof of your identity and full details of your request before we can process your complaint.

 Please allow up to 7 days for Kabb Tax Accountants to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Kabb Tax Accountants response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

 How to contact us

 If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

 Email

Kabbtax@outlook.com

Contact number

0434 045 671