MANAGEMENT
ADVOCACY
SEMINAR
The facts, feelings or experiences known by a person or group of people
Knowledge that people carry in their heads
Knowledge that can be captured and recorded
EXPLICIT KNOWLEDGE
How-to Guides Videos Manuals
Memos Documents Records
Notes Procedures Databases
TACIT KNOWLEDGE
Individual Skills Ideas Values
Expertise Mental Models Intuition
Education Insights
Experience Observations
Attitudes Cultural Beliefs
SECI KNOWLEDGE MODEL
DIKW KNOWLEDGE MODEL
What is KM?
right knowledge
at the right time
for the right people
in the right way/format
Why do we need KM?
To Avoid:
duplication of work
loss of organizational knowledge
difficult retreival of knowledge
Resulting:
integrated work, peer learning and collaboration
well-informed work force
more innovation and other strategy for knowledge sharing
KM Advocate
Believes in Knowledge Sharing
Shares their Ideas
Points out issues
Encourages and Collaborates with others
Asks Questions
Answers willing and intelligently