KAAMFAST PRIVACY POLICY

Effective Date: 07/09/20226
Last Updated: 07/09/20226

KaamFast (“KaamFast”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how KaamFast collects, uses, stores, shares, and protects information when you use our website, mobile applications, services, and related platform features.

KaamFast is a multi-service platform that connects customers with service professionals, delivery partners, and local businesses for services including laundry, home cleaning, helpers, small parcel delivery, repair services, and other services that may be introduced in the future.

By accessing or using KaamFast, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT KAAMFAST

KaamFast provides a technology platform that enables users to:

• Discover available services

• Book services

• Schedule services

• Request small parcel delivery

• Find and communicate with service professionals

• Make payments

• Track bookings and deliveries

• Rate and review services

• Contact customer support

KaamFast also enables service professionals, delivery partners, and businesses (“Partners”) to register, complete verification, receive service requests, manage bookings, and track earnings.

2. INFORMATION WE COLLECT

We may collect different categories of information depending on how you use KaamFast.

2.1 Account Information

When you create an account, we may collect:

• Full name

• Mobile number

• Email address

• Profile photograph

• Date of birth, where required

• Gender, where required

• Login and authentication information

• Account preferences

3. LOCATION INFORMATION

Location information may be collected when required to provide location-based services.

Depending on the service and permissions granted, this may include:

• Current location

• Pickup location

• Delivery location

• Service address

• Saved addresses

• GPS coordinates

• Service area

Location information may be used for:

• Finding nearby partners

• Assigning service professionals

• Calculating distance-based pricing

• Providing delivery services

• Navigation and tracking

• Showing available services in your area

• Improving service availability

For delivery and certain service bookings, location information may be shared with the relevant Partner when necessary to complete the booking.

You can control location permissions through your device settings. However, disabling location access may prevent certain KaamFast services from functioning properly.

4. SERVICE AND BOOKING INFORMATION

When you book a service, we may collect information related to your booking, including:

• Selected service

• Service category

• Booking date and time

• Pickup and delivery details

• Service address

• Order details

• Laundry items and quantities

• Parcel details

• Parcel weight or size

• Cleaning requirements

• Helper requirements

• Repair/service requirements

• Customer instructions

• Booking status

• Cancellation information

• Service history

This information is used to process and fulfill your booking.

5. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways.

KaamFast may collect or receive information such as:

• Payment method

• Transaction amount

• Transaction ID

• Payment status

• Refund information

• Payment date and time

KaamFast generally does not store complete card information such as full card numbers or CVV where payment processing is handled by a third-party payment provider.

Payment information is processed according to the applicable payment provider's privacy and security policies.

6. PARTNER INFORMATION

If you register as a KaamFast Partner, we may collect additional information necessary to verify your eligibility and provide partner services.

Depending on your selected Partner Type and service, this may include:

Personal Information

• Full name

• Mobile number

• Email

• Profile photograph

• Date of birth

• Address

• Service area

• Skills

• Experience

• Availability

Business Information

For business partners, we may collect:

• Business name

• Owner information

• Business address

• Business photographs

• Business registration information

• GST information, where applicable

• PAN information

• Business licenses or other applicable documents

Delivery Partner Information

For small parcel delivery partners, we may collect:

• Vehicle type

• Vehicle registration information

• Driving licence information, where applicable

• Vehicle-related documents

• Service area

• Delivery availability

KYC and Verification Information

Depending on the service, we may request:

• Identity proof

• Address proof

• Business documents

• Service-specific certificates

• Vehicle documents

• Bank information

• Other documents required for verification

The exact information required may vary depending on the Partner Type and service selected.

7. DOCUMENTS AND KYC

Partners may be required to upload documents for identity, business, service, vehicle, or other verification purposes.

Documents may be:

• Uploaded

• Stored securely

• Reviewed by authorized KaamFast personnel

• Submitted to verification service providers where necessary

• Marked as approved, pending, rejected, or expired

If a document is rejected, KaamFast may provide a reason so that the Partner can submit a corrected document.

Partners are responsible for providing accurate and valid information.

8. CAMERA, PHOTOS AND FILES

With your permission, KaamFast may access:

• Camera

• Photo library

• Files/documents

These permissions may be required to:

• Upload profile photographs

• Upload KYC documents

• Upload business documents

• Upload service-related images

• Upload parcel-related information

• Submit proof or supporting documents

You can manage these permissions through your device settings.

9. COMMUNICATION INFORMATION

KaamFast may facilitate communication between customers and Partners when necessary to complete a booking.

Depending on the service, communication may include:

• In-app chat

• Phone calls

• Masked phone communication, where available

• Push notifications

• SMS

• Email

• WhatsApp or other communication channels, where enabled

KaamFast may retain communication-related information where necessary for customer support, dispute resolution, safety, fraud prevention, or legal compliance.

10. DEVICE AND TECHNICAL INFORMATION

When you use KaamFast, we may automatically collect certain technical information, such as:

• Device type

• Operating system

• App version

• Device identifiers

• IP address

• Browser information

• Network information

• Language preferences

• Crash reports

• Performance information

• Log information

This information helps us:

• Maintain the application

• Detect technical issues

• Improve performance

• Prevent fraud and abuse

• Protect platform security

• Understand how users interact with our services

11. HOW WE USE YOUR INFORMATION

KaamFast may use collected information for the following purposes:

Providing Services

To:

• Process bookings

• Match customers with Partners

• Assign delivery partners

• Schedule services

• Process laundry orders

• Facilitate cleaning services

• Facilitate helper bookings

• Facilitate parcel deliveries

• Provide service tracking

Account Management

To:

• Create and manage accounts

• Authenticate users

• Verify mobile numbers

• Maintain profiles

• Manage Partner accounts

Payments

To:

• Process payments

• Verify transactions

• Process refunds

• Manage Partner earnings

• Calculate commissions

• Process settlements

Safety and Security

To:

• Verify Partners

• Detect fraudulent activity

• Prevent misuse

• Investigate suspicious activity

• Protect users and Partners

• Maintain platform security

Customer Support

To:

• Respond to queries

• Resolve complaints

• Investigate disputes

• Handle refunds

• Improve customer experience

Platform Improvement

To:

• Improve services

• Analyze usage

• Develop new features

• Improve pricing and service availability

• Monitor application performance

Communication

To send:

• Booking notifications

• Payment notifications

• Service updates

• Delivery updates

• Verification notifications

• Security alerts

• Important account communications

Marketing

Where permitted by applicable law and your preferences, we may send:

• Promotional offers

• Discounts

• Service recommendations

• New service announcements

• Marketing communications

You may opt out of certain promotional communications.

12. HOW WE SHARE INFORMATION

KaamFast does not sell your personal information as a standalone product.

We may share information with appropriate parties when necessary to provide and operate our services.

12.1 Service Partners

When you book a service, relevant information may be shared with the Partner assigned to your booking.

Depending on the service, this may include:

• Name

• Contact information

• Service address

• Pickup/drop location

• Booking details

• Service requirements

• Relevant order information

Only information reasonably required to complete the service should be shared.

13. DELIVERY PARTNERS

For small parcel delivery, relevant information may be shared with the assigned Delivery Partner, including:

• Pickup location

• Drop location

• Recipient information

• Parcel details

• Delivery instructions

• Contact information necessary for delivery

The information is shared for the purpose of completing the delivery.

14. SERVICE BUSINESSES

For services fulfilled by registered businesses, such as laundry businesses, relevant booking information may be shared with the business responsible for fulfilling your order.

15. THIRD-PARTY SERVICE PROVIDERS

KaamFast may use trusted third-party providers for:

• Payment processing

• SMS/OTP

• Push notifications

• Cloud hosting

• Maps and location services

• Analytics

• Customer support

• Document verification

• KYC verification

• Communication

• Security

• Error monitoring

These providers may process information on our behalf or as independently responsible service providers, depending on the service.

16. LEGAL AND REGULATORY DISCLOSURES

KaamFast may disclose information where reasonably necessary to:

• Comply with applicable laws

• Respond to lawful government requests

• Respond to court orders or legal processes

• Prevent fraud

• Investigate security incidents

• Protect users, Partners, or KaamFast

• Enforce our terms and policies

• Protect legal rights

17. BUSINESS TRANSFERS

If KaamFast is involved in a merger, acquisition, restructuring, investment, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

18. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services

• Maintaining accounts

• Processing transactions

• Resolving disputes

• Maintaining business records

• Preventing fraud

• Meeting legal obligations

• Enforcing agreements

The retention period may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

19. DATA SECURITY

KaamFast takes reasonable technical and organizational measures to protect personal information.

Security measures may include:

• Encrypted communication

• Access controls

• Authentication

• Role-based permissions

• Secure document storage

• Monitoring and logging

• Restricted administrative access

• Security reviews

• Backup and recovery procedures

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users and Partners are responsible for keeping their account credentials and OTPs confidential.

KaamFast will never ask you to share an OTP for unauthorized purposes.

20. PARTNER DOCUMENT SECURITY

Partner documents containing sensitive information are intended to be accessible only to authorized personnel or verification providers who require access for legitimate business or verification purposes.

KaamFast will take reasonable measures to prevent unauthorized access, modification, disclosure, or misuse.

21. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Keep users signed in

• Remember preferences

• Understand website usage

• Improve website performance

• Measure marketing effectiveness

• Provide relevant content

You may control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

22. ANALYTICS

KaamFast may use analytics tools to understand:

• App usage

• Website traffic

• Feature usage

• Performance

• Crash and error information

• User interaction patterns

Analytics information may be used to improve the KaamFast platform.

23. CHILDREN'S PRIVACY

KaamFast services are intended for users who are legally permitted to use such services.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to KaamFast without appropriate authorization, please contact us so that we can review and take appropriate action.

24. USER RIGHTS

Subject to applicable law, users may have rights relating to their personal information, including the right to:

• Access information held about them

• Request correction of inaccurate information

• Request deletion where legally permitted

• Withdraw certain permissions or consent

• Opt out of certain marketing communications

• Request information about how personal information is processed

• Raise a privacy-related complaint

Certain information may need to be retained where required by law or for legitimate business purposes.

25. PARTNER RIGHTS

Partners may request access to or correction of their account information and may request deletion of their account, subject to:

• Pending bookings

• Financial settlements

• Legal requirements

• Fraud investigations

• Dispute resolution

• Required document retention

• Other legitimate business requirements

26. LOCATION PERMISSION

KaamFast may request location permission for features such as:

• Finding nearby services

• Matching Partners

• Delivery tracking

• Navigation

• Service area management

• Distance calculation

You can disable location permission from your device settings.

Certain features may not work correctly without location access.

27. ACCOUNT DELETION

Users may request deletion of their KaamFast account through the application or by contacting our support/privacy team.

Partners may also request account deletion.

Before deletion, KaamFast may need to:

• Complete pending transactions

• Resolve disputes

• Complete settlements

• Retain information required by law

• Retain certain information for fraud prevention and security

After the applicable retention period, eligible personal information may be deleted or anonymized.

28. MARKETING COMMUNICATIONS

KaamFast may send promotional communications where permitted.

You may unsubscribe from promotional emails or use available notification preferences.

Even if you opt out of marketing communications, we may still send important service-related communications such as:

• Booking confirmations

• Payment notifications

• Security alerts

• Account notifications

• Service updates

29. THIRD-PARTY LINKS AND SERVICES

Our website or applications may contain links or integrations to third-party services.

KaamFast is not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

30. DATA TRANSFERS

Depending on the infrastructure and third-party services used by KaamFast, personal information may be processed or stored in locations outside your state or country.

Where required, KaamFast will take appropriate measures to comply with applicable data protection laws.

31. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make material changes, we may notify users through:

• Application notification

• Website notice

• Email

• Other appropriate communication

The updated Privacy Policy will include a revised “Last Updated” date.

We encourage users to periodically review this Privacy Policy.

32. GRIEVANCE / PRIVACY CONTACT

If you have a privacy-related question, request, or complaint, please contact:

KaamFast
Legal Entity Name: [LEGAL COMPANY NAME]
Registered Address: [REGISTERED ADDRESS]
Email: [PRIVACY EMAIL]
Support Email: [SUPPORT EMAIL]
Phone: [SUPPORT NUMBER]

For privacy-related requests, please include enough information for us to identify your account and understand your request.

33. GOVERNING LAW

This Privacy Policy shall be interpreted in accordance with the applicable laws of India.

Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction specified by KaamFast's legal terms and applicable law.

34. CONSENT

By using KaamFast, you acknowledge that you have read this Privacy Policy and understand how your information may be collected, used, stored, and shared as described above.

Where applicable, KaamFast will request consent or permissions required by law before collecting or processing certain categories of information.

35. CONTACT US

For questions regarding this Privacy Policy or your personal information:

KaamFast

Email: kapilpatidar2049@gmail.com
Website: kaamfast.com
Support: 9644958751

Last Updated: 07/09/20226