PRIVACY POLICY

K9

Email: k9bharatrides@gmail.com

Last Updated: June 2026

K9 ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use the K9 mobile application and related services.

By using K9, you agree to the collection and use of information as described in this Privacy Policy.

Personal Information

We may collect:

• Full Name
• Mobile Number
• Email Address
• Profile Information
• Pickup and Delivery Addresses
• Saved Locations

Account Information

• Login credentials
• Preferences and settings
• Ride history
• Food order history

Transaction Information

• Ride bookings
• Food orders
• Payment transactions
• Delivery information

Payment Information

Payments are processed through secure third-party payment providers. K9 does not store complete credit card details, debit card information, banking credentials, or UPI PIN information.

Location Information

K9 collects location information to provide transportation, navigation, and food delivery services.

Foreground Location:

Collected while the app is actively being used to:

• Book rides
• Navigate routes
• Discover nearby restaurants
• Track deliveries

Background Location (If Enabled):

May be collected when ride tracking, active trips, or delivery services require continuous location updates.

Location data is used for:

• Ride matching
• Navigation assistance
• Route optimization
• Trip tracking
• Food delivery coordination
• Fraud prevention
• Service improvements

Device Information

We may automatically collect:

• Device model
• Operating system version
• Device identifiers
• IP address
• App version
• Usage analytics
• Crash reports

We use information to:

• Create and manage user accounts
• Process ride bookings
• Facilitate food orders and deliveries
• Provide navigation services
• Process payments
• Send service notifications
• Improve app performance
• Prevent fraud and misuse
• Comply with legal obligations

Location Permission

Used for ride booking, navigation, food delivery tracking, and location-based services.

Camera Permission

Used for profile pictures, support requests, verification documents, and user-uploaded content.

Storage / Photos Permission

Used to upload images and access files selected by users.

Notification Permission

Used to send:

• Ride updates
• Driver arrival alerts
• Food order updates
• Delivery notifications
• Promotional offers
• Service announcements

Phone Permission (If Applicable)

Used to facilitate communication between customers, drivers, delivery partners, restaurants, and support teams.

We may share information with:

• Drivers and transportation partners
• Restaurant partners
• Delivery partners
• Payment service providers
• Cloud hosting providers
• Analytics providers
• Customer support providers
• Government authorities when legally required

We do not sell personal information to third parties.

We implement reasonable technical and organizational safeguards to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no internet-based service can guarantee complete security.

Information is retained only for as long as necessary to:

• Provide services
• Process transactions
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Users may:

• Access personal information
• Update profile details
• Correct inaccurate information
• Request account deletion
• Withdraw permissions where applicable

Requests can be submitted using the contact information below.

K9 is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

The application may use:

• Google Play Services
• Google Maps Services
• Firebase Analytics
• Firebase Cloud Messaging
• Payment Gateway Providers
• Cloud Hosting Providers

These services may process information according to their own privacy policies.

We may update this Privacy Policy periodically. Updated versions will be posted within the application and become effective immediately upon publication.

For any questions regarding this Privacy Policy, please contact:

K9

Email: k9bharatrides@gmail.com

By downloading, installing, or using K9, you acknowledge that you have read, understood, and agreed to this Privacy Policy.