Conference Publications
[CSCWD'26 Proceeding] Haiqi Shen, Justin Eric Chen, Ece Gumusel, Zexuan Liu, Mengyi Wei, Wensi Jiang, Manika Lamba, and Kyrie Zhixuan Zhou. 2026. Automation at Odds with User Experience: Understanding Public Perceptions of Customer Service Chatbots in China. In IEEE 29th International Conference on Computer Supported Cooperative Work in Design (CSCWD)
[HICSS ’26 Proceeding] Justin Chen, Ece Gumusel, Joshua Sutton, Kyrie Zhixuan Zhou, and Sang-Hwa Oh. 2026. Regulating Deceptive Design: A Comparative Analysis of U.S. and EU Laws on Dark Patterns. In 59th Hawaii International Conference on System Sciences (HICSS).
[TPRC ’25 Proceeding] Kyrie Zhixuan Zhou, Justin Eric Chen, and Madelyn Sanfilippo. 2025. A Comprehensive Institutional Analysis of Software Accessibility Laws. In 53rd Research Conference on Communications, Information, and Internet Policy (TPRC).
[CSCWD ’25 Proceeding] Justin Eric Chen, Abhinav Choudhry, Kyrie Zhixuan Zhou, and Rachel F. Adler. 2025. Toward More Inclusive eHealth Technologies for Older Adults: A Narrative Review. In IEEE 28th International Conference on Computer Supported Cooperative Work in Design (CSCWD).
Working Papers
[Working Paper] Abhinav Choudhry*, Chunyu Liu*, Justin Eric Chen, Matthew Makila, Kyrie Zhixuan Zhou, Rachel F. Adler. 2026. People, Not Platforms: How Older Adults Manage Money. Submitted to Information and Organization.
[Working Paper] Himnish Hunma*, Justin Eric Chen*, Charlotte Lambert, Eshwar Chandrasekharan. 2026. From Adverse Events to Recovery: Linguistic Accommodations that Keep Online Conversations Civil, The International AAAI Conference on Web and Social Media (ICWSM).
[Working Paper] Abhinav Choudhry, Justin Eric Chen, Chunyu Liu, Kyrie Zhixuan Zhou, Rachel F. Adler. 2025. A Systematic Analysis of Quality, Functionality, and Gamification in Mobile Applications Supporting Physical Activity Among Older Adults. Submitted to Behaviour & Information Technology.
[Working Paper] Justin Eric Chen, Zexuan Liu, Joshua Sutton, Haiqi Shen, Sang-Hwa Oh, and Kyrie Zhixuan Zhou. 2026. Listening In or Just a Feeling? Exploring Folk Theories of Mobile Eavesdropping Through Rednote Comments. Submitted to International Conference on Mobile Human-Computer Interaction (MobileHCI).
[Working Paper] Justin Eric Chen, Abhinav Choudhry, Kyrie Zhixuan Zhou, Sang-Hwa Oh, and Rachel F. Adler. 2026. A Cross-Platform Examination of Dark Patterns in Social Media: Prevalence and Impacts. Submitted to Computer Supported Cooperative Work (CSCW), Springer.
[Working Paper] Kyrie Zhixuan Zhou, Justin Eric Chen, Xiang Zheng, Yaoyao Qian, Yunpeng Xiao, and Kai Shu. 2026. "Everyone Else Does It": The Rise of Preprinting Culture in Computing Disciplines. Submitted to Journal of the Association for Information Science and Technology.
[Working Paper] Ece Gumusel, Ramazan Yener, Justin Eric Chen, Gyuri Kang Masooda Bashir, 2026. Twenty-Second Symposium on Usable Privacy and Security (SOUPS 2026).