CoVac

The chatbot that helps you through Covid-19 vaccination

Spoken Dialog System | Speech and Communication | 2020-2021 Winter

CHATBOTs right here!

Here you can talk with the chatbots.

Talk with Covac to book a slot;
then reception bot to navigate at the vaccine center.

CoVac

The reception bot

ABOUT THE PROJECT

A one month project of designing a SDS (Spoken Dialogue System), or namely a chatbot.

We chose the topic of covid vaccine assistance. The chatbot can assist user throughout the overall process of vaccination. The chatbot offers a beforehand Q&A, vaccination eligibility precheck and reservation, on spot navigation when getting vaccinated and a post injecting follow up.

We used Dialogflow to build our chat agent. Dialogflow provides a NLP training structure so that we can focus more on the flow of interaction.

SCENARIOS

Regarding the general process of vaccinatin, here are the major four scenarios where CoVac chatbot can assist.

1. ANSWERING FAQs

Connected with the database from Biontech and CDC, CoVac will answer frequently asked questions related to vaccines before a vaccination reservation.

Image from: https://www.health.state.mn.us/diseases/coronavirus/vaccine/basics.html

2. RESERVATION

CoVac helps user reserver a dose. First it will check user's eligibility to be vaccinated and then reserve a session on the preferred date & place. User may also cancel the session later.

3. ONSITE NAVIGATION

CoVac will navigate user through the vaccination in the vaccination center. The process includes registration at front desk, waiting, injection and observation.

4. FOLLOW-UP DIAGNOSE

Besides general questions on Covid-19, CoVac also diagnoses related syndromes after vaccination and provides corresponding help.

FLOW-CHART

The flow-chart of the chatbot demonstrated the major flows through which user may interact with the chatbot. It was build upon the four major scenairos. And later we implemented all the conversations in DialogFlow.

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