Yes, the price does include both setup and delivery within our standard service area, so you can enjoy your event without worrying about logistics. However, additional fees may apply to cover travel time, fuel, and labor if your event location is outside our usual delivery radius. These charges are calculated fairly and transparently, and we’re happy to provide a custom quote before booking. Please remember that all prices listed do not include applicable sales tax, which will be added at checkout. We aim to offer convenient, all-inclusive service that removes stress from the party planning process. We ensure that every delivery is punctual and every setup is secure and professional. Contact your event location, and we’ll walk you through the full cost breakdown.

Yes, we proudly deliver to many cities beyond our standard coverage zone and are always happy to extend our services whenever possible. Please be aware that longer distances may require additional delivery fees, which help offset rising fuel costs, additional labor, and sometimes the use of an extra truck. These travel fees are based on mileage and logistics. We aim to keep them as reasonable as possible. For an accurate quote, we encourage you to call our office with the details of your event location. Our team will assess the distance and let you know if accommodations can be made. We’ve successfully delivered to various areas and do everything we can to bring the fun wherever it’s needed. Jump N Jax is committed to making your event happen—even if it means going the extra mile!

No, the standard 4-hour rental time refers strictly to the time your guests will enjoy the inflatable—not the time it takes to set up or take down the equipment. We prioritize arriving well before your scheduled start time so everything is up and ready when your event begins. Depending on the size and complexity of the equipment, setup can take anywhere from 30 minutes to over an hour. Our experienced crew handles all setup and safety checks carefully and efficiently to ensure everything is secure before the fun begins. You won't lose a minute of your reserved playtime to set up procedures. This is one of the ways we ensure maximum value and satisfaction for every rental. We want you and your guests to enjoy the whole experience without feeling rushed.

Setup times can vary depending on the number of rentals scheduled for the day and the logistics involved with each delivery. Typically, our team arrives 1 to 3 hours before your event starts to ensure ample time for setup and inspection. However, on hectic days or holidays, we may need to deliver and set up even earlier—sometimes up to 4 hours in advance. In such cases, we will notify you ahead of time. Specifically, we will call you the Friday before your scheduled rental to confirm the delivery window and ensure someone will be available on-site. Our team works hard to be punctual, professional, and communicative. Your convenience and the smooth execution of your event are always top priorities.

At Jump N Jax, cleanliness and hygiene are top priorities. We take great pride in delivering clean, sanitized inflatables ready for immediate use. After every rental, each unit is thoroughly cleaned and disinfected with child-safe solutions to ensure a spotless experience for the next customer. Our team also performs visual inspections and surface wipe-downs on-site before completing the setup. We understand that cleanliness is not just about appearance—it’s also about safety, especially when children are involved. When you rent from us, you can feel confident knowing your equipment is fresh, well-maintained, and held to the highest standards of care.

Yes, for the inflatable to stay inflated and functional, it must remain plugged in for the entire duration of your event. The unit relies on a blower system that continuously pumps air into the inflatable to maintain its structure. The inflatable will begin to deflate as soon as the blower is unplugged or loses power. That’s why having a power outlet within 50 feet of the setup location is crucial. We provide our heavy-duty extension cords for safety and reliability to avoid overloading standard circuits. If you cannot provide electricity access, we also offer generator rentals to ensure uninterrupted operation. Keeping the unit powered guarantees a safe and fun experience for all participants.

While we love setting up inflatables at parks, it’s essential to know that most parks do not provide access to electricity. Because of this, if your event occurs at a park, you will need to rent a generator to power the inflatable and any other equipment. We offer generator rentals at competitive rates and can bring them directly to your location along with the rest of your order. Additionally, we recommend arriving early to claim your spot, as many parks operate on a first-come, first-served basis unless a reservation has been made in advance. Be sure to check with your local parks department regarding permits or restrictions. Our team can also guide you through this process and help ensure you have everything you need for a successful outdoor event.

We accept cash and major credit cards as payment options for your convenience. If you choose to pay with cash, we kindly ask that you have the exact amount ready at delivery, as our drivers do not carry change for security reasons. Credit card payments can be made securely online or over the phone when booking your rental. All payments are processed safely, and your personal information is protected through encrypted systems. We strive to make the payment process as simple and flexible as possible. If you have special billing requirements for a school or organization, just let us know—our office can work with you on approved arrangements. Your satisfaction and peace of mind are always a priority.

We understand that sometimes plans change, and you may need to cancel or reschedule your event. Our cancellation policies are detailed on our website’s Policies page, and we encourage all customers to review them before booking. We generally offer flexible rescheduling options and work hard to accommodate weather-related or emergency cancellations. If you anticipate needing to cancel, please contact us as early as possible to discuss your options and avoid any potential cancellation fees. We strive to be fair and understanding; our goal is always to find a solution that works for both parties. Clear communication helps us better serve you and maintain a smooth rental experience.

Most of our standard character-themed bounce houses measure approximately 15 feet by 15 feet, larger than many other rental companies offer. This spacious design provides ample room for several children to play at once, making it perfect for parties with many active guests. However, we also carry various inflatables, and some of our larger units—including combos and obstacle courses—require even more space for safe operation. Be sure to check the specific space requirements listed with each unit on our website, which include room for stakes, blowers, and safe clearance around the structure. If your yard has stairs, tight corners, or is tiered, call us to help determine the best way to deliver and set up your rental. When in doubt, measure your available space to ensure a smooth and safe installation.