Party Equipment Rental Service in Chicagoland

Making a reservation with Jump Guy is convenient and straightforward. You can reserve your equipment 24/7 through our user-friendly website, which allows you to browse available items, check availability by date, and make secure payments online. For larger or more complex events involving multiple rental items, we recommend calling or emailing our office so our staff can provide personalized assistance. Our team is happy to guide you through your options and help coordinate all logistics. A valid credit card is required at checkout to finalize your reservation online. Once your booking is confirmed, you’ll receive all necessary details via email, including delivery and setup information. We're here to make your event planning as smooth as possible from start to finish.

We always recommend booking your rental as early as possible to secure your desired equipment and event date. Availability changes rapidly, especially during weekends and peak seasons like spring and summer. Unfortunately, we cannot hold items without a reservation, so planning is key to avoiding disappointment. Our team can only manage a limited number of daily deliveries based on location, staffing, and equipment availability. The sooner you reserve, the better your chances of locking in your preferred items and delivery time. Don’t wait until the last minute—guarantee the fun by planning. Early reservations also give us more time to help customize your rental experience.

All reservations require a non-refundable deposit to secure your order. For bookings under $500, the deposit is $50; for those over $500, a 50% deposit is required. When booking online, we accept major credit cards, including Visa, MasterCard, Discover, and American Express. Personal checks are not accepted, but school or church events may contact our office for special billing arrangements. The remaining balance is due upon delivery and setup of your equipment, and all payments made are non-refundable. Please remember that we do our best to offer flexibility, but once payment is received, it confirms your commitment to the rental. This policy ensures fairness and helps us manage scheduling efficiently.

If you need to cancel your reservation, we offer a rain check for the full amount paid—provided you notify us before our crew leaves the warehouse, typically around 8 a.m. the morning of your event. This rain check will be valid for up to one year and can be used toward any future booking. We recommend waiting to pay your full balance at setup rather than in advance, especially during unpredictable weather, to avoid holding an extensive rain check. Cancellations made after dispatch will not qualify for a rain check. We always strive to work with our customers, so communication is key. Just let us know as soon as possible if your plans change.

We understand that Chicago weather can be unpredictable, and safety is our top concern. If poor weather is forecasted, you can cancel without a fee before our delivery crew leaves the warehouse. In such cases, your payment will be converted into a rain check that is good for one full year. However, once the equipment is en route or delivered, full payment is required, and no refund or rain check will be issued. We leave the final decision to cancel up to you in light weather scenarios, but we take strong precautions for wind and rain. Open units like obstacle courses and slides are particularly vulnerable, so we may advise rescheduling if bad weather is expected.

Our standard rental period for most delivered equipment is 6 hours unless otherwise specified. Items like foam party gear or mechanical rides may have different durations based on their unique setup. The delivery and takedown times are not included in your rental window, giving you a block of usable time. We also offer overnight and multi-day rental options for many items—ask when booking. If you're doing a customer pickup, your rental is typically for the whole day. We kindly remind customers that inflatables should not be used after dark unless adequate lighting is provided. This is for all guests' safety and the equipment's integrity.

Yes, our trained team handles both the delivery and setup of your rental equipment. You’ll receive a call a day or two before your event with an estimated delivery time. We begin deliveries around 8 a.m. and aim to have all equipment installed before your event starts. Pickup begins at your designated end time and may run as late as 9 p.m. or later during busy seasons. If you opt for a Priority delivery (recommended for parks), we’ll aim for a tighter 1–2 hour delivery window. Please ensure an adult is on-site for delivery, as our team operates on a schedule with other rentals planned throughout the day.

Jump Guy Inc. is fully insured for all our inflatable and party rental operations. Insurance coverage is a must when working with schools, parks, and corporate clients, and you can request a copy of our policy during checkout. It’s important to note that the lessee or customer is responsible for supervising the use of equipment during the rental period. Jump Guy is not liable for injuries resulting from improper use, so safety instructions should always be followed closely. Use of all equipment is at your own risk, and we always encourage having adult supervision on site. Choosing an insured company ensures added protection and peace of mind for your event.

Yes, a minimum rental order is required for delivery, depending on your location. The minimum usually starts at $300, but it may vary based on the distance from our warehouse. Our website will let you know at checkout if your selected items do not meet the minimum. You will then have the option to add more items or cover the difference to meet the delivery threshold. This policy helps us maintain efficient delivery routes and ensure high-quality service. Call our office for clarification if you’re unsure about your area’s minimum.

Customer pickup is available for tables, chairs, and concession machines. Call our office to make arrangements and confirm availability to place a pickup order. We’ll provide you with the necessary pickup times and instructions. You’ll be responsible for safely transporting and returning the equipment during the scheduled window. Equipment must be returned clean and in the same condition it was rented. Due to safety and setup requirements, inflatables and larger items are unavailable for customer pickup.