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Overview
Overview
I was the Director of User Experience for PawnGuru, a web-based platform that connects low-income and underbanked individuals to their local pawn network and other financial resources.
I was the Director of User Experience for PawnGuru, a web-based platform that connects low-income and underbanked individuals to their local pawn network and other financial resources.
Together with our development and marketing teams, I helped to plan, prepare, and implement UX improvements across our app, both on desktop and mobile devices. From this fast and friendly startup environment, I learned how to be lean and test "messy" fixes before working up to more polished solutions.
Together with our development and marketing teams, I helped to plan, prepare, and implement UX improvements across our app, both on desktop and mobile devices. From this fast and friendly startup environment, I learned how to be lean and test "messy" fixes before working up to more polished solutions.
Me leading our feedback sessions with pawn shop brokers from across the country during our 2018 and 2019 Pawn Innovator Conference (above and below).
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