Terms & Conditions

Welcome to JudyMaids. By accessing our website or using our cleaning services, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree with any terms, please discontinue use of our website or services.

1. General Information

These Terms & Conditions (“Terms”) apply to all visitors, customers, and users of the JudyMaids website and services.
“JudyMaids,” “we,” “our,” and “us” refer to the company providing cleaning services in Rockville, MD.
“You” refers to the customer or website user.

We reserve the right to update these Terms at any time without prior notice.

2. Service Appointments & Scheduling

A. Booking a Service

Appointments may be scheduled through:

• Our website

• Phone

• Email

• Contact form

All bookings are subject to availability and confirmation.

B. Access to Property

You must provide safe and reasonable access to your home or business at the scheduled time.
If cleaners cannot access the property, a cancellation or lockout fee may apply.

C. Service Duration

The length of time required for cleaning may vary based on:

• Property size

• Service type

• Condition of the space

We reserve the right to adjust estimated service times if necessary.

3. Pricing & Payments

A. Pricing

Prices are based on:

• Service type

• Property size

• Level of cleaning required

• Frequency of service

Additional fees may apply for:

• Excessive clutter

• Heavily soiled areas

• Specialty cleaning requests

• Add-on services (e.g., oven cleaning, fridge cleaning)

B. Payment Terms

Payments are due:

• At the time of service, unless otherwise agreed

• Through accepted payment methods (e.g., cash, card, or online payment)

Late or declined payments may result in additional fees.

4. Cancellations & Rescheduling

We understand that plans may change. However:

A. Cancellation Policy

Cancellations must be made at least 24 hours before the scheduled service.
Late cancellations may result in a cancellation fee.

B. Rescheduling

You may reschedule a service at no cost if notified at least 24 hours in advance.

C. Lockout Fee

If our cleaners arrive but cannot access your property, a lockout fee may apply.

5. Customer Responsibilities

To ensure high-quality service, customers agree to:

• Provide accurate service details when booking

• Ensure pets are secured during cleaning

• Remove fragile or valuable items from cleaning areas

• Notify us of special instructions or concerns

• Maintain a safe environment for cleaning staff

We are not responsible for damages caused by unsecured items or hazardous conditions.

6. Satisfaction Guarantee

Your satisfaction is important to us.

If you are not satisfied with the cleaning service:

• Contact us within 24 hours

• We will return to re-clean the affected area at no additional cost

This guarantee does not cover:

• Issues reported after 24 hours

• Areas not included in the original service request

• Conditions resulting from improper use, wear, or neglect

7. Limitations of Liability

JudyMaids is not liable for:

• Pre-existing damages

• Items not disclosed as fragile or valuable

• Normal wear and tear

• Damage caused by unstable furniture or fixtures

• Allergic reactions to cleaning products if not previously disclosed

• Loss of items not properly secured

Our liability is limited to the cost of the service provided.

8. Property & Safety

We prioritize safety for both customers and cleaning staff.

We reserve the right to refuse or terminate service if:

• The environment is unsafe

• There is presence of hazardous materials

• There is harassment, disrespect, or inappropriate behavior

• Conditions exceed normal cleaning standards beyond booked services

9. Website Use Terms

By using our website, you agree not to:

• Copy or reproduce any content without permission

• Attempt to access restricted areas

• Upload harmful code, spam, or malicious content

• Misuse contact forms or booking systems

We are not responsible for third-party links or websites.

10. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect and protect your information.

11. Changes to Terms & Conditions

We may update or modify these Terms at any time.
Revised versions will be posted on this page with a new effective date.

Continued use of our services means you accept any updated Terms.