Frequently Asked Questions

We only charge fees when we really need to. If you cancel or reschedule an appointment after 3:00 pm the day before your cleaning, we may charge a $40 last-minute change fee. If you choose to cancel your cleaning at the door, we will charge you $50.

Your price depends on the size of your home, the number of pets you have, your frequency, and whatever add-on services you choose to include.

Many clients with large homes prefer to order hourly service and pick and choose which parts of the house they want us to clean on a visit-by-visit basis. That being said, a fixed price option is still available to you.

Tipping is entirely optional, but very much appreciated by your cleaning team.

You can either be at home to let them in, hide a key somewhere, or give us a lockbox code to keep on file.

Two – but it depends on your home and your needs. On rare occasions, we send teams of three or four.

Nope – we provide all of our own supplies and equipment. If you prefer we use your items, please let us know beforehand.

Yes, please – to make our services more efficient, we ask that you pick up clothing, toys, and other household items before the cleaning.

Yup – we will make every effort to have the same team clean your home each visit. However, due to illness, vacations or days off, we can't guarantee it.

Yes, please – we need electricity and water to clean, so please make sure your utilities are still functioning.

For health reasons, our teams will not clean blood, feces, vomit, or urine from animals or humans.