Work Experience
Student Tutor | Carson-Newman University
August 2018 – April 2022
Tutored fellow students in Computer Science and Mathematics classes including Linear Algebra, Calculus and Intro to Abstract Math. I also helped proofread academic papers.
Administration and Technical Support (Volunteer) | GenysUS Life Center
February 2019 – Current
Provided onsite technical support to ensure computer equipment and Zoom meetings were set up for events. I also help with website design via Wix and attend board meetings as needed.
Associate Client Support Analyst| Parallon
June 2022 – January 2024
Troubleshot technical issues related to hardware and applications across hundreds of facilities across 21 states and some remote Indian locations. This included support for Active Directory Account Creation/Management, VMWare, Microsoft Office Products, Healthstream, Epic, Cisco local/virtual phones, and windows desktop computers. I created/resolved case tickets while achieving high metrics in a high-call volume environment.
Contributor | Outlier AI
June 2024 - Present
Engineered prompts for Generative AI models/ LLMs and reviewed their responses. Subjects included Math and Programming.
Researcher Internship - Alliance
September 2024 - Novembter 2024
Research/collect data on various national high schools concerning our school programs using Microsoft Excel and various local/national agencies like the NCES.
Extracurricular Activities
National Society of High School Scholars
2017 -Current
Film Club
2018 -2020
Volunteer at Appalachian Outreach Donation Center
2018- 2020
Gamma Beta Phi Society
2019 -Current
Alpha Lamda Delta
2019 -Current
Alpha Chi
2020 -Current
Young Adults For Equality (YAFE)
2020- Current
Mortar Board
2021- Current
Volunteer at Second Chance Outlet
2021- 2023