User Privacy Policy and Terms of Service
Commercial Name
Welcome to our product. JoyGo (hereinafter referred to as "Products and Services") is developed and operated by JoyGo. Protecting users' data security and privacy is our top priority. This Privacy Policy specifies the data we collect and how we process it when you access and use our Products and Services. This application is provided free of charge.
Introduction
All the terms and provisions below are collectively referred to as the Terms. Please read carefully and fully understand all rules and key points of this Privacy Policy before continuing to use our product. Your use of the product shall be deemed as your acceptance of the entire content of this Privacy Policy. If you disagree with this agreement or any of its clauses, you must stop using our Products and Services.
General Terms and Conditions
Legal Requirements
1.1 Age Requirement
Users of JoyGo must be at least 18 years old (hereinafter referred to as the Legal Age). Individuals under the age of 18 are strictly prohibited from using this service.
Any use of this service by persons below the Legal Age shall constitute a violation of these Terms.
To prevent minors from accessing this service, the Company reserves the right to request age verification documents from you at any time. If you fail to provide valid age proof, or we suspect the service is used by underage persons, the Company has the right to terminate your access to JoyGo, refuse delivery of purchased goods, and no refund will be issued for amounts spent on mystery boxes.
1.2 Lawful Use of Services
The Company does not provide any services that violate the laws of your jurisdiction. You acknowledge and agree that all your activities on this platform shall comply with local laws, rules and regulations. The Company shall not be held liable if you use the service in an illegal or unauthorized manner.
1.3 Taxes and Fees
You shall be solely responsible for all taxes and fees incurred in connection with goods obtained through this platform. If tax declaration is required by local competent authorities, you shall complete relevant procedures and bear full liability on your own.
Cookies Policy
Cookies are essential technologies for the normal operation of the website and can optimize your browsing experience. For detailed guidance on managing Cookies, please visit www.aboutcookies.org. Blocking or deleting Cookies may restrict your access to certain functions and areas of the website.
3. Account Registration
3.1 General Rules
You may access JoyGo via browsers on desktop or mobile devices. If the website fails to load or runs abnormally, please download a supported browser or update your existing browser to the latest version.
Website performance depends on your device configuration and network connection quality.
You are solely responsible for managing your account and password, and shall keep your password confidential. You shall restrict unauthorized access to your account and bear full responsibility for all operations conducted under your account or password.
If you suspect your password has been compromised by a third party, please reset your password immediately. Under no circumstances shall you allow any third party to use your account to access or use JoyGo.
3.2 Registration Rules
Upon successful registration, the Company grants you a non-exclusive and revocable license to access and use the website. You are required to provide the following personal information during registration:
Mobile phone number
Email address
Each user may register and own only one account, which is non-transferable. You shall protect your account with a password. The information you submit will be verified to ensure you do not hold other existing accounts.
An account is for the sole use of the registrant. If the Company suspects the account is used by others or you fail to keep your password confidential, we reserve the right to close the account. You shall compensate for all losses, damages, costs and expenses arising from improper account and password management.
4. User Obligations
4.1 Lawful Usage
You agree not to use the website to incite, facilitate or commit criminal or illegal acts, nor to harass, harm or inconvenience others.
You shall not use offensive usernames, publish abusive remarks, post aggressive or pornographic content, or make defamatory or provocative statements in chat zones and other social features of the platform. The Company shall not be liable for any losses caused by unauthorized account access or improper password management, whether involving fraud or not.
All information obtained on JoyGo, including but not limited to mystery box results, statistical data, unboxing records and website functions, is for personal use only. Reposting or commercial utilization is strictly prohibited.
4.2 Personal Information and Acceptance of Terms
When registering an account, you shall confirm your personal information and accept these Terms. By completing registration, you hereby represent and warrant that:
You are at least 18 years old, have full capacity for civil conduct, can be held legally responsible for your acts, and are eligible to enter into a legally binding agreement with JoyGo;
All registration information you provide is true, accurate, complete and non-misleading, and you will keep it updated timely;
You have not been convicted of financial crimes such as money laundering and fraud, nor involved in any criminal proceedings;
You have not been declared bankrupt or entered into formal debt settlement agreements with creditors;
You will abide by local laws and regulations during your use of the service;
You will not manipulate or interfere with mystery box results in any way.
You are prohibited from engaging in the following behaviors:
Impersonating any individual or organization, including but not limited to JoyGo staff, agents and other users, or fabricating relationships with any person or institution;
Accessing, modifying, tampering with or using non-public systems and data of JoyGo;
Detecting, scanning or testing security vulnerabilities of the website and its systems, or breaching website security mechanisms;
Conducting reverse engineering, decoding, decompiling or analyzing the software and components used by the website;
Harassing or threatening other users, or disrupting the normal operation of website servers and networks, including but not limited to spreading viruses, causing server overload, spamming and mail bombing;
Abusing JoyGo in violation of its intended use, policies, applicable laws or these Terms;
Collecting or copying website data systematically to build databases or archives via manual operation, crawlers, robots or other tools;
Infringing the intellectual property rights of third parties during the use of JoyGo, including reselling virtual items on the platform without authorization;
Using, promoting, linking or importing any content that damages the Company’s reputation (including illegal, pornographic, pirated content, BitTorrent, IRC bots and related websites). The Company has the sole discretion to make such judgments.
4.3 Penalties for Breach of Obligations
If we suspect you have violated any of the above user obligations, your account will be subject to investigation and suspension, you may lose the right to claim prizes, and your account may be permanently closed.
5. Breach of Terms
5.1 User Liability
If you violate these Terms, applicable laws or infringe the rights of any third party, you shall indemnify and hold the Company harmless from all claims, liabilities, losses and demands raised by third parties.
In case of violations, your account will be suspended for investigation. Prizes you have won may be detained pending the conclusion of the investigation or relevant legal proceedings. The Company also reserves the right to retain the remaining points in your account until the investigation is completed.
5.2 Account Suspension and Termination
JoyGo has the absolute discretion to restrict your website access, suspend or terminate your account, and/or cancel ongoing mystery box activities if we have reasonable grounds to believe that:
You are under 18 years old (or were underage at any time while holding the account);
You have registered and/or used multiple accounts;
You cheat on the platform;
You are involved in illegal and/or fraudulent activities;
You have violated or may violate any clause of these Terms;
Your acts harm JoyGo, or may expose you, the Company or third parties to legal liabilities.
All mystery box activities conducted in violation of these Terms shall be deemed invalid.
If you discover cheating or collusion among users on the platform, you shall notify JoyGo immediately.
If you breach these Terms, JoyGo may suspend or terminate your account or service access without prior notice and shall not be held liable for any consequences.
Account suspension or termination notices will be sent to the mobile phone number you registered with. Upon receipt of the notice, you will no longer be able to use any services of JoyGo.
You may also voluntarily apply for account termination by contacting our customer service: support@JoyGo.
Rules for Obtaining Goods
6.1 Age and Identity Verification
You may not open mystery boxes or claim won goods until your age and identity are fully verified.
If the age or identity information you provide is false or incorrect, all won goods will be confiscated and your account will be terminated. JoyGo reserves the right to report to competent authorities, and you may face legal prosecution.
6.2 Code of Conduct
Your use of JoyGo constitutes acceptance of these Terms and a commitment to interact with us in good faith.
You shall properly keep and maintain the confidentiality of your account information including username and password.
6.3 Risk Assumption
You acknowledge that opening mystery boxes involves financial risks. You shall bear all financial losses arising from unboxing activities, and no refund will be issued for any related losses.
JoyGo shall not be liable for such losses under any circumstances. The Company also assumes no responsibility for losses caused by unauthorized use of your account or password.
6.4 Service Operation
You may select different types of mystery boxes on the website.
You agree that the fees you pay are solely for purchasing mystery boxes, from which you will receive a random item selected from goods of different price tiers.
You understand and agree that the price of a mystery box may be higher or lower than the actual value of the item obtained. JoyGo shall not be liable if the box price exceeds the value of the prize.
The actual goods you receive may differ from the pictures displayed on the website, which are for illustration purposes only. Neither platform staff nor users can predict the value of items from mystery boxes. All risks and costs of unboxing shall be borne solely by you.
If any underage person operates the platform, JoyGo has the right to invalidate all related operations, refuse prize delivery and issue no refunds.
Under no circumstances will the Company refund fees paid for mystery boxes or provide replacements for obtained items.
You shall be solely responsible for all taxes and fees for goods obtained via JoyGo. You shall complete tax declaration procedures independently if required by local laws and regulations.
For inquiries about purchases, prize collection and other issues, please contact customer service via: support@JoyGo
6.5 Points Wallet
When you recharge funds into your Points Wallet on JoyGo, you acknowledge that the points have no real monetary value and are non-refundable under any circumstances.
6.6 Payment Methods
JoyGo supports the following recharge methods:
Credit Card
Bank Card
If your bank or credit card issuer charges additional fees for recharges, JoyGo shall not be held liable. Please consult the relevant financial institution directly.
6.6.1 Currency and Exchange Rate
All recharges are settled in Indonesian Rupiah (IDR). The displayed amount in local currency is converted based on the real-time exchange rate for reference only. The Company is not responsible for discrepancies between the displayed rate and the actual exchange rate.
6.7 Points Validity and Inactive Accounts
JoyGo does not provide cash refunds in any case.
Points are valid for one year from the date of recharge.
If your account remains inactive or you do not use the points within one year:
The points will expire automatically with no refund;
The account will be terminated without prior notice;
All remaining points will be cleared with no compensation.
6.8 Delivery, Prize Availability and Alternatives
6.8.1 Shipping Fees and Claim Period
You may be required to bear shipping fees when claiming prizes. You must submit a prize claim application within 20 calendar days after winning. If no application is submitted within the period, JoyGo has the right to cancel the delivery request, and no points or other compensation will be provided.
6.8.2 Alternative Prizes
If the original prize cannot be delivered, JoyGo reserves the right to contact you and provide an alternative prize. The alternative prize will be similar to the original one in economic value and category, unless otherwise specified by customer service or requested by you.
6.8.3 Reasons for Alternative Prizes
Circumstances including but not limited to the following may lead to prize replacement:
Geographical restrictions of your region;
Stock shortage from local or international suppliers;
Customs regulations or legal restrictions on the delivery of the original prize in relevant countries/regions.
6.8.4 Notification and User Responsibilities
We will notify you of prize replacement via in-platform notifications and/or SMS to your registered mobile number.
You shall regularly check your JoyGo account and respond promptly to notifications regarding prize collection, delivery or alternative prizes.
6.8.5 Consequences of No Response
If you fail to reply within 20 calendar days after receiving the notification, the delivery process will be suspended or cancelled, and JoyGo shall have no obligation to provide any compensation.
6.8.6 Prize Value Description
The market price of prizes or alternative items may differ from publicly available online prices, as JoyGo sources goods from different countries, channels and suppliers, and prices vary by delivery location. Some alternative prizes are provided to help you avoid customs duties, taxes and other additional charges.
6.8.7 Communication Responsibilities
You shall ensure your email account works properly with sufficient storage space, and regularly check official notifications from JoyGo. Failure to maintain effective communication may result in forfeiture of prizes with no right to claim compensation.
6.9 Goods Redemption
You may exchange won goods for JoyGo points. In such cases, a deduction ranging from 0% to 20% of the goods value will be applied to the converted points, which you fully understand and accept.
6.10 Photos of Delivered Goods
The Company reserves the right to request photos of received or pending goods from you at any stage. Failure to provide such photos may result in a requirement to return the goods.
Service Interruption and Suspension
Services provided by JoyGo may be temporarily interrupted due to the following reasons:
Routine maintenance: We will notify users in advance and arrange maintenance during off-peak hours whenever possible.
Uncontrollable events: Including natural disasters, technical failures and third-party incidents. We will try our best to inform users of the nature and duration of the interruption.
Service suspension ordered by regulatory authorities or competent institutions.
JoyGo shall not be liable for any losses incurred due to service suspension caused by the above reasons. We will make reasonable efforts to notify users promptly in the event of major service outages.
Errors and Malfunctions
JoyGo shall not be liable for information errors beyond our direct control.
In the event of mystery box malfunctions, we will carry out repairs as soon as possible. We are not responsible for device failures or errors caused by network service provider outages.
If draw results are revised due to disqualification, suspected criminal acts or fraud, the revised results shall prevail.
If rewards are mistakenly credited to your account, JoyGo has the right to adjust the account balance to correct the error. If your balance is insufficient for the adjustment, you shall make up the difference promptly.
Complaints and Grievance Handling
JoyGo is committed to fair treatment of all users. Please submit complaints to: support@JoyGo, and we will handle your issues promptly and impartially.
All communications with JoyGo must be sent via the email address registered with your account. We will review every complaint carefully and reply as soon as possible.
All defects and errors shall be reported within 30 days from the date the problem occurs or is discovered.
Waiver of Rights
Failure by JoyGo to enforce any user obligations or exercise any legal remedies shall not constitute a waiver of our rights, nor shall it exempt you from your obligations under these Terms.
Our disclaimers shall be legally binding upon formal written notice to you.
Personal Data and Privacy Policy
You acknowledge and agree that JoyGo may store your personal data, including name, address, date of birth, payment information and other related data.
JoyGo operates solely based on the information you provide and shall not be liable for incorrect or inaccurate data submitted by you.
We will adopt all necessary measures to store your personal information securely in accordance with this policy. All data is stored on the Company’s servers. We attach great importance to personal data protection and process your information strictly in compliance with the Privacy Policy.
You authorize JoyGo to use your personal data for the purposes stated in these Terms and on the website.
Only authorized employees, representatives and affiliated enterprises of the Company may access your personal data.
All communication records between you and us will be fully retained for traceability purposes.
You agree not to block, hide or disguise your IP address used to access JoyGo, nor take any measures to prevent the website from identifying your IP address.
Intellectual Property
All content on JoyGo is protected by copyright laws, other intellectual property laws, regulations and international conventions applicable to our operation regions. For the purpose of these Terms, "Intellectual Property Rights" include but are not limited to patents, database rights, copyrights, domain names, design rights (registered or unregistered), and other similar rights granted by applicable laws and international conventions, as well as the right to apply for protection of such rights.
All downloadable data is for personal non-commercial use only, including personal printing and storage on personal devices.
All intellectual property rights on the website belong exclusively to JoyGo. No reproduction is allowed in any form without prior written consent from the Company. JoyGo retains all rights, title and interests in all website intellectual property unless explicitly licensed herein.
If you violate intellectual property regulations, JoyGo will pursue compensation for damages and related costs and expenses. If you become aware of intellectual property infringements by our staff or third parties, you shall notify us immediately and fully cooperate with investigations.
Limitation of Liability
You agree to use JoyGo at your own risk.
Services are provided subject to these Terms and are subject to adjustment. JoyGo makes no additional representations or warranties regarding the website and its services.
JoyGo shall not be liable for any damages or losses, including data loss, reputation damage and loss of income. We also assume no responsibility for the content of linked third-party websites.
Without prejudice to liabilities stipulated by applicable local laws, JoyGo shall not be liable for losses or damages arising from events beyond our reasonable control, including but not limited to:
Natural disasters
Power outages
Wars and terrorist acts
Riots and civil unrest
Invasions, terrorist threats
Sabotage
Fires and explosions
Floods, storms, earthquakes, land subsidence, epidemics and other natural disasters
Nuclear incidents
Acts or omissions of government and competent authorities
Failures of public or private telecommunication networks
Delays or failures caused by third parties or other uncontrollable factors
In the event of force majeure, JoyGo may suspend or terminate services without liability. We will make reasonable efforts to notify users promptly.
JoyGo shall not be liable for service interruptions or communication failures caused by device or software malfunctions, regardless of ownership or management.
Nothing in these Terms shall limit or exclude JoyGo’s liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Liabilities that cannot be excluded or limited under applicable laws
JoyGo shall not be liable for foreseeable losses arising from our breach of these Terms. Except for the circumstances specified above, we assume no liability for unforeseeable losses including indirect, special and consequential damages.
In any case, the total liability of JoyGo for all other losses related to your account and use of the website shall not exceed the available balance in your account at the time of the incident.
No additional representations, warranties or commitments are provided by JoyGo beyond those explicitly stated in these Terms. All implied terms, conditions and warranties under statute, common law or otherwise are excluded to the fullest extent permitted by law.
Severability
If any clause of these Terms is deemed invalid or unenforceable, such clause shall be severed from the rest of the document, and the remaining clauses shall remain in full force and effect.
JoyGo reserves the right to revise invalid clauses to restore their validity in compliance with applicable laws and legal requirements.
Amendment of Terms
The Company may add, revise or delete clauses of these Terms for legal, commercial, customer service and other legitimate reasons.
The latest version and effective date of the Terms will be published on the website. All revisions will be announced via website postings. You are responsible for regularly reviewing the updated Terms, especially before purchasing mystery boxes.
JoyGo reserves the right to adjust website operation procedures, software, service processes and relevant requirements in accordance with current laws without prior notice.
If you disagree with the revised Terms, you must stop using JoyGo immediately. Your continued use of the website after the revision takes effect shall constitute your acceptance of all changes, additions and deletions to the Terms, regardless of whether you have received or read the revised notice.
Governing Law, Jurisdiction and Interpretation
These Terms are governed by and construed in accordance with the laws of the United Kingdom. You agree that the courts of the United Kingdom shall have exclusive jurisdiction over all disputes, claims and litigation arising out of or relating to these Terms.
The original version of these Terms is in English. All interpretations shall be based on the English original text in accordance with UK law. The English version shall prevail over all other language versions and have the highest legal effect.
Anti-Money Laundering Regulations
In accordance with anti-money laundering laws and regulations, JoyGo reserves the right to audit all financial transactions on the platform, including the source of account funds and destination accounts for withdrawals.
If you fail to provide sufficient evidence to prove the legitimate source of funds when requested, JoyGo has the right to suspend or close your account.
Appendix 1: Privacy Policy
This Privacy Policy applies to personal data you provide when accessing JoyGo. It does not apply to third-party websites or online services beyond our control.
JoyGo undertakes to process personal data in full compliance with applicable laws and regulations.
Please read this Privacy Policy in full before using JoyGo. Your account registration and use of our services constitute your acceptance of this Policy. Do not use JoyGo if you disagree with any part of this Policy.
Collected Information
JoyGo may collect personal and non-personal information from users, including:
Registration Information: All data submitted during account registration, identity verification, subsequent updates and supplementary information requested by us, such as name, gender, date of birth, address, ID documents, email address and phone number.
Communication Records: All information from contact forms, in-app chat, emails, phone calls and other communication channels.
Activity Data: Records of your activities on the platform, including mystery box history, recharges, rewards, promotion participation, usage duration, access logs, traffic data, geographic location and interactive content. Such data may be collected via Cookies. Please refer to our Cookies Policy for details.
Payment Information: Recharge, withdrawal, credit card, bank card and bank account details.
Device Information: Connection details and device hardware & software information to enhance service security and efficiency.
Purposes of Data Collection
By providing personal data and registering an account, you authorize JoyGo to process and use your information for the following legitimate purposes:
Operate, monitor and maintain JoyGo services;
Verify user age and identity;
Establish, manage and administer user accounts;
Communicate with users and deliver notifications;
Monitor, analyze and optimize platform performance and functions;
Conduct risk management;
Perform statistical analysis and marketing activities;
Carry out customer research, surveys and data analysis;
Deliver information about promotions, rewards, goods and services;
Operate, protect, optimize and personalize user experience;
Prevent fraud, irregular mystery box operations, money laundering and cheating;
Comply with applicable laws and regulations;
Fulfill contractual obligations.
Data Retention
We will retain your data to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Generally, your data will be stored for up to 10 years after account termination.
We implement strict security measures to protect your personal data and privacy.
Data Sharing with Third Parties
JoyGo may share your information with third parties under the following circumstances:
With our cooperative partners to ensure safe, legal and efficient service delivery;
Upon requests from government departments and regulatory authorities. We may disclose your data to authorities if we reasonably suspect violations of our Terms or applicable laws;
With third parties explicitly approved by you.
Data Access, Correction and Portability
You may submit a request to access the personal data stored by JoyGo. You may also request corrections to ensure your information is accurate and up-to-date.
We will provide you with a copy of your stored personal data upon receipt of a valid application. We are not responsible for the protection of data already in your possession. We reserve the right to reject unreasonable or excessive repeated requests.
You may request deletion of part or all of your personal data via email (support@JoyGo) if the data is no longer required for service provision or legal compliance (anti-fraud, anti-money laundering, tax reporting, audit etc.).
You may withdraw your consent to data processing at any time. Withdrawal of consent shall not affect the legality of data processing conducted prior to withdrawal.
If your personal data is processed for marketing purposes, you may contact us via email (support@JoyGo) to request cessation of such processing.