Privacy Policy
Updated Date: September 26, 2023
JoyCraze (“we” or “us”) respects and safeguards the personal information and privacy of all users (“you”). We adhere to principles of collecting, using, storing, protecting, disclosing and sharing your personal information in accordance with relevant national regulations on privacy protection and network security, as well as other technical specifications. We also elaborate on the rights related to your personal information.
Prior to using our products or services, please make sure to read and fully understand this policy, especially the terms marked in bold/bold underline. You should focus on reading these terms and confirm that you fully understand and agree before starting to use our services. If you do not agree with the contents of this Policy, it may lead to improper functioning of our Game Services or failure to achieve their intended effect. You should immediately stop accessing/using our Game Services.
If you have any questions about this Policy or related matters, you may contact us through the feedback channels listed in the “Contact Us” section of this Policy. We will respond to your questions as soon as possible.
The detailed points of our Privacy Policy are as below:
I. Collection and Use of Personal Information
(i) We collect and obtain your personal information for the following purposes:
1. To facilitate registration and login
To enable smooth access to our game, we offer the following login methods:
(1) Visitors can access our products directly for a quick access.
(2) If you choose to create an account to log in to our products, you may register an account based on our requirements or use third-party platforms such as Facebook, Google, Line, etc. to create an account. In this case, we may collect public information of your account on these third-party platforms, including avatars, nicknames, identification ID of the account, and other relevant information.
2. Maintaining the normal operation of the basic functions of the game
To safeguard the normal operations of our product, optimize its performance, and protect the security of your account, we may collect relevant information about your device when you use other functions of our services. This may include your device ID, device name, device type, version, system version, IP address, application ID, network connection status, the method of network access, and the type of information that you have consented to sharing. If your Android operating system version is below 6.0, we may also collect your [IMEI, IMSI, MAC address]. Be sure to upgrade your system to version 6.0 or above.
It is important to note that separate device information, payment result verification information, etc., are information that does not identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or to use the remaining personal information in combination, such non-personal information will be considered personal information during the combination period. We will anonymize and de-identify such personal information unless we obtain your authorization, or unless it is otherwise stipulated by laws and regulations.
3.In-game Payment Assistance
When you use the consumption functions of our game products, such as purchasing in-game props, in-game advertising removal, auto-renewal of subscriptions, etc., we will only obtain the payment completion verification information from the payment service provider (Google) and provide you with the corresponding payment products and services (in accordance with the conditions provided in the products). Please note that the above payment services are provided by Google. If you want to know more about the specific rules for Google’s collection of personal information, please refer to the privacy policy of the Google service provider you’ve selected.
4.Providing Feedback and Other User-Centered Features
If you request information about our products, require technical support, or contact us through our feedback system, we may ask for some of your personal information including personal data such as your login account, email address, telephone number, device ID, system language, app version, and other relevant information.
5.Permission Requests for Safe and Stable Operation
To ensure the realization of specific game functions and the safe and stable operation of our product, we may apply for or use relevant permissions of your operating system. Before we open these permissions, we will inform you of the corresponding purpose and ask for your consent (except in cases where the operating system of your mobile device does not support this).
Specifically, we will do the following:
(1) To save some of your game data, pictures, and enable the function of uploading pictures for the feedback function, we may apply for external device storage privileges (that is, application access and writing to external storage space of the app).
(2) In the process of using our services, we may need to check the status of your network connection to provide you with traffic alerts and prevent an increase in your mobile data usage.
Tips for Specific Permission Requests: If you wish to turn off permissions for specific functions mentioned above, most mobile devices support this feature. Please refer to or contact your mobile device service provider or manufacturer for specific instructions. You can also contact us for assistance.
(ii) Basis of Collection and Use of Personal Information
We will actively follow all relevant laws, regulations, and our agreement with you to ensure that all personal information we collect is used in compliance with this Privacy Policy and the User Agreement. We will not combine the stored information with any of your personally identifiable information. We will analyze the operation of our products using data such as frequency and circumstances of usage, fault and performance information, etc. to ensure the safety of our services, continuously optimize our products and improve the quality of our services.
The information collected will only be used in accordance with the purposes defined in this policy. If the scope of your personal information we intend to use exceeds the scope described in this policy, we will revise the contents of this policy and obtain your express consent again before collecting your personal information.
II. Cookies and Similar Technologies
Cookies are a neutral technology that allows a web server to store data on or read data from a client. We may use cookies or similar technologies to optimize your experience, but we will not use these technologies for any purpose other than those described in this Policy. Please note that certain services may only be available through the use of these technologies.
If your device or related program allows it, you may turn off or remove these technologies by changing the settings or by visiting the provider’s website. However, please be aware that this action may affect your use of the products and/or services.
III. Third-Party Services
We provide third-party services in the game to ensure its safe and stable operation and to realize specific functions. We choose our third-party services providers carefully, and we make sure that they collect and use your personal information in accordance with this policy or according to the agreements made with you. We implement appropriate security technology and management measures to protect the security of your personal information.
Please note, however, that third-party services have their own privacy policies. We can only enforce supervision within the scope of this Policy with respect to the security of your personal information. We encourage you to review the content of the corresponding privacy policies to learn more about related privacy practices.
IV. Sharing, Transferring and Publicly Disclosing Personal Information
We will not share, provide or transfer your personal information to any third-party unless provided for in this Privacy Policy and the User Agreement. If we need to share, provide or transfer your personal information to a third-party for any reason other than the ones specified in this policy, or if you request that we share, provide or transfer your personal information to a third party other than us, we will contact you directly and obtain your express consent. We will not sell the information you provide us or the information we collect from you to any other company for their free use. We will strictly abide by relevant laws and regulations, and keep the above information confidential.
V. Storage of Personal Information
We will not retain personal data for any longer than necessary. We will store the information we collect about you in compliance with the relevant laws and regulations concerning the protection of privacy data in the country concerned, to ensure that your personal information is protected by law. When possible and not prohibited by local laws and regulations, we may also store personal information collected in countries or regions other than those in which we operate.
If we terminate our services or operations, we and the third-party platforms we work with will immediately stop collecting your personal information and comply with relevant laws and regulations by notifying you in advance and deleting or anonymizing your personal information upon termination of the services or operations, unless otherwise stipulated by laws, regulations or regulatory authorities.
VI. Security and Protection of Personal Information
We use strict security systems, industry-universal security technologies, and procedures to ensure that your personal information is not lost, disclosed, destroyed, or misused. However, please note that due to the limitations of technology and risk prevention, we cannot guarantee that your information is 100% safe. We recommend that you be vigilant and proactive about protecting your personal information when using our products and services. We provide a variety of security features to assist you in protecting the security of your personal information.
Please be sure to keep your account and other information secure, as once you disclose relevant information, you may suffer losses that may be unfavorable to you.
VII. Protection of Personal Information of Minors
We comply strictly with relevant laws and regulations and take reasonable and necessary measures to protect personal information, especially the privacy protection of minors. To provide you with advertising services that are more in line with your rights and interests, we will verify your age through pop-up window prompts. Please be aware that we will only obtain verification information regarding whether you are a minor user, and we will not use this information for any other purposes nor will we combine it with any other personal information.
We do not knowingly collect or solicit personal data from any minors, nor do we knowingly allow such persons to use our services. If you are a minor, please do not send us any personal data. If we learn that we have collected personal data about a minor, we will delete that data as soon as possible. If you believe that we may have information from or about minors, please contact us.
Please note that the definition of minors varies from country to country. To ensure the greater security and protection of minors’ information, we limit the age of minors to under 13 years old (including 13 years old), or the age of minors as determined by the relevant national regulations, in accordance with the laws and regulations of the relevant countries. Please contact us if you have any questions.
VIII. Exercise of Rights Related to Personal Information
In accordance with relevant laws and regulations, we guarantee that you can exercise the following rights to your personal information, and you may manage your personal information rights in the following ways:
(1) The right to inquire, copy, correct, supplement, and delete your personal information
When collecting and using your information, we will provide you with meaningful choices. If you want to inquire, copy, correct, supplement, or delete your personal information in the products, please contact us using the contact information we provide, and we will verify your identity and carry out reasonable operations after clarifying your specific needs. However, please note that if you choose to delete such information, certain functions that require this information may no longer be available.
(2) Account Cancellation
If you need to cancel your account and delete your information in the game, you can contact us directly through the contact information we provide. Please note that once you have canceled your account, you will not be able to recover it, so please proceed with caution.
IX. Special Notice for Other Regions
Special Notice to Residents of the State of California, USA
1.If you are a resident of the State of California and would like to request privacy information, you may contact us at the contact information provided in this Privacy Policy. In your request, please indicate that you would like a copy of the “California Privacy Statement” and allow at least thirty (30) business days for a response.
2.If you are a California resident under the age of 18 and are a registered user of the Services, and you would like us to remove content or information that you have posted on the Services or that is stored on our servers, please contact us using the contact information in this Privacy Policy. Please provide us with sufficient information to enable us to locate the content or information to be removed.
Please note, however, that we are not required to remove or otherwise delete content or information if:
1)The content or information is required by other state or federal law to be maintained by us or a third party;
2)The content or information is posted, stored, or republished by another user;
3)The content or information is anonymized in such a way that the minor cannot be individually identified;
4)The minor has not followed the instructions posted in this Privacy Policy on how to request removal of such content or information;
5)The minor has received compensation or other remuneration for providing the content.
In addition, nothing herein shall be construed to limit the authority of law enforcement agencies to access such content or information.
Special Notice for EU Residents
In the event that we transfer personal information outside of the European Union, we will use technical and physical safeguards to protect your personal information and strictly comply with the requirements of relevant European Union laws and regulations. If you have any questions about the mechanisms for transferring personal information in relation to your personal information, please contact us.
We will only collect, use, or store your personal information under the following circumstances:
1)You voluntarily and willingly provide us with information.
2)To provide you with the services you have requested.
3)To protect your or others’ vital interests.
If you are a resident of one of the countries listed above, you may contact us regarding our collection and use of your user information by following the contact information in this Privacy Policy and providing sufficient information to enable us to locate the content or information to be removed. Please note that we are not obligated to delete your personal information if we have a legitimate reason for retaining it, such as fraud prevention.
Please note that in some cases, we are prohibited by law from performing the action you request, including:
1)When we are unable to confirm your identity.
2) When the request is considered excessive.
3) Where doing so would adversely affect the rights or freedoms of others.
X. Updates to this Policy
We may update this Privacy Policy from time to time. When we update our Privacy Policy, we will post the new Privacy Policy by updating the “Last Updated” date at the top of this Policy. Your continued access to or use of the Platform after the date of the update indicates your acceptance of the updated Policy. If you do not agree to the updated Policy, please stop accessing or using the Platform immediately.
Please note that if we need to adapt the Policy to legal requirements, the new Policy will be effective immediately or as required.
XI. Contact Us
If you have any questions or requests regarding this Privacy Policy, you can contact us by sending an email to JoycCraze_Offiicilal@outlook.com. We will review the issues involved as soon as possible and respond within fifteen business days of verifying your user identity or within the time period specified by law or regulation.