Effective date: 13 October 2025

Last updated: 13 October 2025

This Privacy Policy describes how JourneyOnRoad (the “App”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you use the JourneyOnRoad mobile application and the website https://journeyonroad.com/

 (collectively, the “Services”). By using the App or the Website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information you provide directly

Account & contact details: If you register, book tickets, contact support or use forms you may provide name, email address, phone number, billing/shipping address, and payment information (card tokens or details processed by our payment provider).

Support communications: Messages, screenshots or files you share with support.

1.2 Automatically collected information

Device & usage data: Device model, OS version, unique device identifiers, app version, log data, crash reports, and performance metrics.

Usage analytics: Pages visited, search queries, booking flow steps, timestamps, and other analytics to improve the App.

Location data: Only if you choose to use a location-based feature and grant permission. We do not collect precise location without your explicit consent.

1.3 Cookies and similar technologies

On the Website, cookies, local storage and similar technologies may be used to provide functionality and analytics.

2. How We Use Your Information

We use collected information for purposes including:

To provide, operate and maintain the Services.

To process bookings and payments.

To communicate confirmations, updates, promotions and support responses.

To analyze usage, diagnose problems and improve features and UX.

To prevent, detect and respond to fraud, abuse or security issues.

To comply with legal obligations.

3. Sharing and Disclosure

We may share information in the following circumstances:

Service providers: Third parties who help operate the Services (payment processors, hosting providers, analytics services, crash reporting, customer support platforms). These providers only receive data necessary to perform their tasks and are contractually bound to protect it.

Business transfers: In the event of merger, acquisition, or asset sale we may transfer user data as part of the transaction.

Legal requirements: When required by law, regulation, legal process, or governmental request, or to protect rights, property or safety.

With your consent: Any other sharing with your explicit consent.

4. Third-Party Services & Links

The App or Website may integrate third-party services (such as analytics, crash reporting, maps, or payment gateways). These third parties have their own privacy practices. We recommend reviewing their policies.

The Services may contain links to external websites; we are not responsible for their content or privacy practices.

5. Payments & Financial Data

We do not store full payment card details on our servers unless explicitly stated. Payment information is generally processed by secure third-party payment processors (e.g., Razorpay, Stripe, PayU — replace with actual provider). Tokenized payment data required for future transactions may be stored by the payment provider.

For security, always check the payment provider displayed at checkout.

6. Security

We use reasonable technical, administrative and organizational measures to protect personal data against unauthorized access, loss, misuse or alteration.

No method of transmission or storage is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes and enforce agreements.

Specific retention periods may vary by data type (e.g., transaction records often retained for several years for tax and legal compliance).

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights including:

Access: Request a copy of personal data we hold about you.

Correction: Request correction of inaccurate data.

Deletion: Request deletion of your personal data (subject to legal exceptions).

Portability: Request data in a portable format.

Object / Restrict processing: In certain circumstances, you may object to or request restriction of processing.

To exercise rights, contact us at the address below. We may ask to verify your identity before responding.

9. Children

The Services are not intended for children under 13 (or higher age required by local law). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us to request deletion.

10. International Transfers

Your information may be stored and processed in servers located in India or other countries. By using the Services you consent to transfer of your information to countries that may have different data protection laws.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on the Website with the “Last updated” date. Significant changes will be communicated via the App or email when required.

12. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact us at:

Website: https://journeyonroad.com/

Email: hrssdev2025@gmail.com