A Digital Marketing Specialist experienced in designing, managing, and optimising paid ad campaigns across platforms like Meta Ads, Google ads, and LinkedIn ads. Skilled in the end to end process of ads plan drafting, set up, optimisation, and performance reporting. Experienced in handling both B2B and B2C marketing campaigns, effectively tailoring strategies to different customer journeys and business objectives.

Customer Service Representative with hands-on experience in the BPO industry, supporting both telco and healthcare accounts. Provided technical assistance for mobile devices, resolving connectivity, hardware, and account-related issues to ensure customer satisfaction in the telco domain. In healthcare, addressed inquiries related to patient plans, coverage details, and claims, ensuring compliance and data accuracy. Demonstrates strong communication, active listening, and conflict-resolution skills, with a proven ability to manage high-volume calls and deliver positive customer experiences across diverse sectors.

Radio Show Host responsible for leading and producing a complete broadcast segment as the main reporter. Created and delivered authentic, relevant, and engaging news content tailored for the local audience. Skilled in news writing, live reporting, content planning, audience engagement, and broadcast operations.