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We compare products from their published specs and features; the verdicts below are our independent editorial opinions.
If you want a lightweight single-ear headset that keeps one ear free for the room around you, choose Joso USB Unilateral Headset; if you need a dual-ear headset with acoustic shock protection and a more traditional call-center feel, choose TruVoice VoicePro 20.
• Joso USB Unilateral Headset — biggest strength: a genuinely unilateral (one-ear) design that leaves your other ear open, which many office and call-center users prefer so they can still hear colleagues or a ringing phone.
• Joso USB Unilateral Headset — biggest trade-off: it is a single-ear headset, so you do not get the fuller stereo isolation a double-ear cup provides.
• TruVoice VoicePro 20 — biggest strength: a binaural (double-ear) build with acoustic shock protection, HD speakers and a noise-canceling boom mic rated for active noise cancellation.
• TruVoice VoicePro 20 — biggest trade-off: it covers both ears, which is great for focus but less ideal if you need to stay aware of your surroundings.
• Who each is for: pick the Joso if you want a light, single-ear headset for calls where you still need to hear the room; pick the TruVoice if you want a dual-ear headset with call controls and acoustic protection for longer, more focused shifts.
The Joso USB Unilateral Headset is built around a simple idea: one ear on the call, one ear on the world. It is a wired USB headset with a single ear cup, an adjustable headband and a microphone boom that rotates a full 330 degrees so you can park it wherever it sits naturally next to your mouth. The mic is noise cancelling, and the listed noise level of ≤ -78dBA tells you the design is aiming to keep your voice clear while pushing down background sound. A 30/40mm driver handles the audio, and the ear cushion is memory foam, which matters if you are wearing it through a full workday.
On-call controls are handled inline. There is a volume control button and a dedicated mic switch, so muting is a single press rather than a software dive. That is the kind of detail that matters in a call center or a busy office where you need to cut your mic instantly. It is plug-and-play over USB and supports Windows XP through 10, macOS 10.4 and later, plus iOS and Android — so it will work with a softphone, a UC client, a video conference, or even a game console over USB.
The cable is 3.28ft (2m), which is enough slack to move around a desk without yanking the plug, and the whole thing weighs 170g. That light weight is the point of a unilateral design: nothing heavy sitting on your skull, nothing sealed over both ears.
Who should buy it: home office workers, call-center agents, support staff, teachers running online courses, and anyone doing Skype, Lync, UC or softphone calls who wants to keep half an ear on their surroundings. Who should skip it: if you work in a loud open-plan space and need both ears blocked out, or you want a stereo music experience, a single-ear headset is the wrong tool. It is a conversation device first.
The TruVoice VoicePro 20 leans the other way. It is a binaural, double-ear USB headset aimed squarely at professional office and call-center use. Both ears get a cup, the ear cushions are soft leatherette, and the headband is built to be extremely light for all-day wearing comfort — TruVoice frames durability and comfort as the core of the design. If you spend six or eight hours on calls, that combination of soft cushions and a light headband is the difference between taking the headset off at lunch and forgetting you have it on.
The audio side is more fleshed out than the Joso's. The VoicePro 20 uses dynamic drivers with a 20Hz–20,000Hz frequency range and 300-ohm impedance, and the speakers include acoustic shock protection — a feature that guards your ears against sudden loud spikes on the line, which is a real concern in call-center environments. The mic is noise canceling and sits on a flexible 330-degree rotational boom, so you can shape it to your face. The sheet also lists active noise cancellation as a noise-control method, which is what you would expect from a headset pitched at focused, noisy-floor work.
Controls are inline call controls: volume adjustment plus mute. Compatibility is broad — it is listed as working with Dragon speech software, all Windows applications including Skype, Teams and Zoom, and softphone platforms from vendors like Avaya and Cisco. TruVoice also notes a practical troubleshooting tip: if the headset does not auto-register, switch the sound output in your settings from speaker to headset. It ships with ear cushions, a headband and a user manual, and carries a 1-year manufacturer warranty.
Who should buy it: call-center agents, home-office workers on back-to-back meetings, anyone who wants both ears covered and acoustic shock protection on the line. Who should skip it: if you need to hear a colleague walking up to your desk, or you hate the feeling of closed-back cups, the double-ear design will fight you.
• Best for hearing your surroundings → Joso USB Unilateral Headset. The single-ear design is the whole reason to pick it.
• Best for focused, isolated calls → TruVoice VoicePro 20. Two ear cups plus active noise cancellation and acoustic shock protection.
• Best for all-day weight comfort → Joso USB Unilateral Headset, at 170g with a memory foam cushion.
• Best for ear protection on the line → TruVoice VoicePro 20, thanks to acoustic shock protection in the speakers.
• Best for instant mic muting → tie. Both put a mute control inline; Joso uses a mic switch button, TruVoice uses inline call controls with mute.
• Best for wider platform compatibility → TruVoice VoicePro 20, which explicitly lists Dragon, Teams, Zoom, Avaya and Cisco softphone support.
• Best for a simple plug-and-play desk setup → Joso USB Unilateral Headset, with USB plug-and-play across Windows, macOS, iOS and Android.
• Best for a stereo music-capable headset → TruVoice VoicePro 20. Two drivers with a 20Hz–20,000Hz range versus a single 30/40mm driver.
In my opinion, the TruVoice VoicePro 20 is the stronger pick for most office and call-center buyers. The double-ear design, acoustic shock protection, leatherette cushions, 300-ohm drivers and broad UC platform support make it the more complete work headset. I would choose the Joso USB Unilateral Headset only if the one-ear-open design is a hard requirement for you — if you genuinely need to monitor your surroundings while on a call, the Joso does that job at a light 170g and nothing in the TruVoice range replaces it. Decide which of those two needs is non-negotiable, and the choice becomes easy.
what is noise cancelling headset
A noise-cancelling headset uses a microphone and audio processing to reduce background noise so your voice comes through clearly to the person on the other end. Both headsets here use a noise-cancelling mic; the TruVoice VoicePro 20 additionally lists active noise cancellation as its noise-control method, while the Joso USB Unilateral Headset targets a noise level of ≤ -78dBA.
It comes down to isolation versus awareness. A double-ear headset like the TruVoice VoicePro 20 covers both ears for focus and includes acoustic shock protection, while the single-ear Joso USB Unilateral Headset leaves one ear open so you can still hear your environment. If you work in a noisy open office and want to block it out, go double-ear.
The TruVoice VoicePro 20 explicitly lists Skype, Teams, Zoom, Dragon and softphone platforms from Avaya and Cisco. The Joso USB Unilateral Headset is a USB plug-and-play headset supporting Windows, macOS 10.4+, iOS and Android, and it is aimed at Skype, UC, Lync and softphone calls. Either way, check the current price on Amazon before you commit.
I am not going to quote a number here, because pricing shifts constantly and I only want you working from the specs. Compare the features you actually need — single-ear versus double-ear, acoustic shock protection, mute controls, warranty — and then check the current price on Amazon for both before deciding.
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