Zoho Remote Support ((FREE)) Download

I've used Teamviewer for a very long time. While I can't speak about Zoho or Splashtop, as I've never used them, I have always been very happy with Teamviewer. It's easy to use, intuitive, secure, updated regularly, and most importantly, easy for my clients to use (both from a standpoint of allowing remote assistance, and I've got several that use a personal license for remote access). Even though the price is higher than some of the competition, I feel it's still reasonable for the product that I'm getting, so I'm willing to pay the higher price. I've never dealt with support, because I've never had to, so I can't speak to how their support team is, but I think the fact that I've used the product for around 10 years and have never had to call support speaks for the quality.

As a former ConnectWise and Teamviewer user (when working for a MSP), I selected Splashtop Remote Support Basic for the company I joined after leaving the MSP. It has been fantastic for us. It supports multiple platforms (which was a must for the company I joined), offers traditional unattended remote option (kicks out user while you work) and attended remote sessions (the ability to join the user on their desktop for help desk applications). Great pricing - reasonable speed and features.

Zoho Remote Support Download

Download 🔥 https://fancli.com/2y5U9n 🔥

I've used Teamviewer for years and it works extremely well. Also, end users tend to recognize Teamviewer over other remote support apps which helps when they ask for support and need to install the software. Recently I've been using ConnectWise Control which has surprised me and works quite well. It integrates with Freshdesk which I use for tickets, you can do push updates and the web UI is slick. They have multiple pricing plans, check it out.

Its been years since I've used Zoho Assist, when I tested it I didn't like it, but it seems they have polished their product. I've never used SplashTop. Do you use a ticketing system? If you do, be sure that whichever remote support tool you choose, that it integrates with it.

Happy new year! Splashtop is not only cost effective, but also reliable and high performance. & more importantly, Splashtop has solid customer support, and I'm always here to address any question :) We are committed to deliver solid value and great support to our customers. Over 60k+ MSPs / ITs have migrated to Splashtop from various solutions and we are investing heavily to support our users. Cheers.

Been a Splashtop shop for about three years now, my Controls groups are the primary users besides me. They are very technically capable users supporting a WIDE variety of customers (HVAC and Industrial Automation, very different). They are the only ones who have contacted support, specifically to see about multiple remote users on one console - when you have a head scratcher of a problem, more heads are better! Support had us change our version/licensing and said the capability would be there in six months - it was more like four.

But I would prefer teamviewer as they have more features especially for corporate users but like all of the 3, admins usually should have a older version then the rest as if users somehow update their version, admins cannot remote in.

Zoho Assist is not just affordable Opens a new window, but also provides excellent customer support 24/7 both for free as well as for paid users. We have also been named as one of the easiest to use Remote Support Software Opens a new window in the market.

There are a few things that could maybe be polished up a bit, but overall it's easy to get connected with customers and I like the fact that I can remote into a user's actual session (not get logged out when unattended) because there are many things I have to do while in their session. Some consider this insecure. My take is that if you want to secure your session, lock the screen when you get up and walk away. Otherwise, I don't need my unattended access doing it by default.

I've been using TeamViewer personally for 8 years to help my family and professionally for 3 years now. The speed and smoothness of the connection have beaten out all alternatives I've tried yearly over the last 3 years. When my CSRs have to remote into a customer's machine to help them, the customers definitely feel more secure with our branded customized install and help desk. At least according to the customer surveys.

We have been using SimpleHelp and just upgraded to the latest version. Works great although they only have email support. Very simple to administer and has most of the expected features. The best thing is it is a perpetual license and much cheaper than other remote support software mentioned here.

I have been using TeamViewer for perhaps five years, after leaving a certain price-gouging company that many others have dumped. I have a Premium license, which gives me unlimited endpoints for one tech (me!), remote viewing of some cell phones, remote CONTROL of certain cell phones, such as my 83-year-old father-in-law's Samsung (thankfully!!!), and my wife's new Moto G6. I don't have to take hours to try to explain things, but can just click and swipe and train remotely as needed.

Just make sure that you set up 2FA on your account, and use the blacklist so that only you can connect to the endpoints.

Gregg

+1 for Splashtop. We also moved to it after the second price increase for LogMeIn Central. We have the Splashtop Remote Support Plus for 50 computers subscription and have been very happy with it. About 2/3 of the devices are staff that access their workstation remotely and the other devices are for IT to provide remote support. It's easy for the staff to use, their options menu at the top while connected is very user friendly, and we've had very little issues with it. I've only had to contact their support once in two years and they were helpful. The computer/group permissions are also simple to set up!

I am a 2-man IT department supporting approx. 80 devices. While most users are local to 5 buildings within a 1/2 mile radius of my office, there is need to support remote users on-demand as well. Consequently we subscribe (legacy) to both the Business Access product and the SOS On-Demand product at an annual price point of about $400, I think. Again, we are on legacy pricing.

We have tried other solutions but in the end, it boiled down to price and critical features and Splashtop met our goals. The only issue we have moving forward will be to add support for mobile devices as our healthcare facility recently implemented iPads and currently we cannot remote to them with Splash unless we change our plan.

Glad to hear the great news, Jeff! We work to continue improving our product's functionality for our many customers. For readers curious about unattended access, Splashtop utilizes a Splashtop Streamer agent, installed on the endpoint you wish to manage, to provide you and your technicians anytime unattended support. In a remote session by default, the technician and end user will both have access to the endpoint. Settings to blank the endpoint's screen and lock the endpoint's keyboard and mouse upon connection are available to both.

Hello, I have been testing Zoho Assist and AnyDesk to use as remote support for our users that are spread out around the US. I am kind of leaning towards Zoho since it seems to have a lot more out of the box than AnyDesk does. I would like to know what others who use any of these and what the pros and cons for them.

Zoho Assist is a remote support software vendor that enables IT or MSP teams to deliver secure support via the cloud. With Zoho Assist, companies can support employees located anywhere in the world on any device.

Curious to see how JumpCloud compares to your current remote support solution? Take it for a spin by signing up for JumpCloud Free today, and use Remote Assist for free for up to 10 users and 10 devices for as long as you need until you scale to more.

Initiate instant and scheduled remote support sessions right from your service request to troubleshoot issues on a remote computer. You can also set reminders for you and your customer to get notified at the right time.

Zoho Assist is a cloud-based remote access software that allows technicians to provide support to remote customers located anywhere in the world. Initiate instant or scheduled remote support sessions to access and troubleshoot your customer's computer directly from your Microsoft Teams' account.

I can attempt to allow the permission with a Privacy payload, but hit a sticking point with how to verify the Identifier and code requirement for the app. I ran osascript against the app in the downloaded dmg to get a bundleid of com.zoho.assist.Join, but am not sure how to populate the code requirement (does not appear to be required?)

@Phil.James Thank you, doing the same now. Now we are working with an issue where, on an endpoint that's never run the joinzoho.dmg from download or another location before (no application support folder for zoho in the user's library), the session connects and runs without issue. On any subsequent attempted run, the user gets the pop up to join the session after running the dmg, but then it sits there at "establishing connection".

EDIT: FWIW, in case anybody else is looking, we worked around this by creating a new PPPC profile for Zoho using the PPPC utility. This resulted in Gatekeeper no longer prompting on dl of the file, but still would not run subsequent times after first, once Application Support folder for the app was created in the user library. The following was used to determine current logged in user, and delete the application support folder on login. 17dc91bb1f