Effective Date: September 5, 2026
Last Updated: September 5, 2026
Welcome to Jomlah ("Jomlah", "we", "us", or "our").
Jomlah is a ride-booking and transportation platform that allows users to request and manage transportation services and allows drivers to accept and complete ride requests.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use the Jomlah mobile application, website, and related services (collectively, the "Services").
By using Jomlah, you agree to the collection and use of information as described in this Privacy Policy.
We may collect the following categories of information when you use Jomlah.
When you create an account or use our Services, we may collect:
Full name
Email address
Phone number
Profile photo
Password or authentication information
Date of birth, where required
Address or other profile information
Account preferences
User type, such as passenger or driver
For drivers, we may additionally collect information required to verify eligibility to provide transportation services, such as:
Driver's license information
Vehicle information
Vehicle registration information
Insurance information
Driver profile information
Other verification information required by applicable laws or regulations
Because Jomlah provides location-based transportation services, we may collect location information from your device, including:
Current or approximate location
Pickup location
Drop-off location
Ride route information
Location information provided when requesting or completing a ride
Location information may be collected through GPS, Wi-Fi, cellular networks, or other location technologies, depending on your device settings and permissions.
We use location information to provide and improve ride-booking and transportation services.
If you disable location permissions, some features of Jomlah may not function correctly.
When you request or complete a ride, we may collect information such as:
Pickup and destination locations
Ride date and time
Ride status
Driver and passenger information associated with the ride
Vehicle information
Fare and pricing information
Ride history
Cancellation information
Ratings and reviews
Promotional or referral information
When you make payments through Jomlah, we may collect information necessary to process the transaction.
Depending on the payment method you use, this may include:
Payment method
Transaction amount
Transaction date and time
Payment status
Transaction or payment reference numbers
Payment card information may be processed by third-party payment providers. We may not directly store complete payment card numbers on our servers.
We may automatically collect certain technical information when you use Jomlah, including:
Device type
Operating system
App version
Device identifiers
IP address
Mobile network information
Language and regional settings
Crash reports
Log information
General diagnostic information
This information helps us maintain security, troubleshoot technical problems, and improve the Services.
If you contact us or communicate with other users through features provided by Jomlah, we may collect information related to those communications.
This may include:
Customer support messages
Feedback
Complaints
Ratings and reviews
Communications regarding rides or account activity
We may use collected information for the following purposes:
We use your information to:
Create and manage your account
Process ride requests
Match passengers with drivers
Provide pickup and destination information
Track and manage rides
Calculate fares
Process payments
Provide ride receipts
Provide customer support
Facilitate communication between passengers and drivers
We may use information to:
Verify accounts and drivers
Detect fraudulent or suspicious activity
Protect users, drivers, and our platform
Investigate complaints and disputes
Prevent misuse of the Services
Maintain platform security
Enforce our Terms and Conditions
We may use information to:
Improve application functionality
Analyze usage patterns
Fix bugs and technical issues
Develop new features
Improve user experience
Monitor application performance
We may use your contact information to send:
Ride confirmations
Ride status updates
Driver or passenger notifications
Payment confirmations
Account-related messages
Security alerts
Customer service communications
Important service announcements
Where legally required, we will obtain appropriate consent before sending promotional communications.
We do not sell your personal information for money.
We may share information with the following categories of recipients when necessary to provide and operate Jomlah.
Certain information may be shared between drivers and passengers when necessary to facilitate a ride.
For example, a driver may receive information such as:
Passenger name
Pickup location
Destination
Ride-related information
Similarly, passengers may receive information such as:
Driver name
Driver profile photo, where applicable
Vehicle information
Vehicle identification details
Driver rating
Ride status
We may use third-party companies to help operate Jomlah, including providers of:
Cloud hosting
Database services
Payment processing
Maps and location services
Push notifications
Analytics
Customer support
Security and fraud prevention
Authentication services
These providers may process information only as necessary to provide services to us and are expected to protect personal information appropriately.
We may disclose information if we reasonably believe disclosure is necessary to:
Comply with applicable laws or regulations
Respond to lawful requests from government authorities
Protect our rights or property
Protect the safety of users or other individuals
Investigate fraud or security issues
Enforce our agreements and policies
If Jomlah or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, or sale, personal information may be transferred as part of that transaction, subject to applicable law.
Location data is an important part of Jomlah's functionality.
We may use location information to:
Show your current location
Determine pickup locations
Determine destinations
Match passengers with nearby drivers
Track rides
Provide navigation-related functionality
Estimate fares and arrival times
Improve transportation services
Maintain safety and security
Jomlah may request location permissions from your device.
You can manage location permissions through your device settings. However, disabling location access may prevent certain features from working properly.
If Jomlah uses background location information, it will only be used when necessary for supported features and in accordance with applicable platform requirements and laws.
Payments may be processed through third-party payment processors.
When you make a payment, payment information may be transmitted directly to the applicable payment provider.
We may receive information such as payment status, transaction ID, amount, and payment method details necessary to manage your transaction.
We do not intend to store complete payment card details on our own servers unless specifically required and permitted by applicable law.
If you use our website or web-based Services, we may use cookies and similar technologies to:
Maintain sessions
Remember preferences
Improve website functionality
Understand usage patterns
Improve security
Analyze website performance
You may be able to control cookies through your browser settings.
Jomlah may use third-party services to provide certain functionality.
These services may include providers for:
Maps and geolocation
Payment processing
Cloud infrastructure
Analytics
Authentication
Push notifications
Crash reporting
Customer support
Third-party providers may collect or process information according to their own privacy policies.
We encourage you to review the privacy policies of any third-party services used by the application.
We retain personal information for as long as reasonably necessary to:
Provide our Services
Maintain your account
Complete transactions
Maintain business and financial records
Resolve disputes
Prevent fraud and abuse
Comply with legal obligations
Enforce our agreements
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable laws and our internal retention policies.
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
These may include the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request a copy of certain information
Close or delete your account
To exercise applicable rights, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests.
You may request deletion of your Jomlah account and associated personal information, subject to applicable legal and regulatory requirements.
Some information may need to be retained where required for:
Legal compliance
Fraud prevention
Financial records
Dispute resolution
Security purposes
Enforcement of agreements
To request account deletion, please contact us at:
Email: [Your Support Email Address]
If Jomlah provides an in-app account deletion option, you may also use that option to submit a deletion request.
Jomlah is not intended for children under the minimum age required to use transportation services under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.
Jomlah may process certain information to help maintain safety on the platform.
This may include:
Account verification
Driver verification
Vehicle information
Ride information
Ratings and reviews
Location information
Fraud detection
Reports and complaints
This information may be used to investigate incidents, enforce platform policies, and protect users and drivers.
Depending on where our service providers and infrastructure are located, your information may be processed or stored in countries other than the country in which you live.
Where required by applicable law, we will take appropriate measures to protect personal information transferred across borders.
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Last Updated" date at the top of this policy.
If changes are significant, we may provide additional notice through the application, website, email, or other appropriate communication methods.
We encourage you to periodically review this Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Jomlah
Company/Organization:Jomlah
Email: jomlah@gmail.com
Website: jomlah.com
By using Jomlah, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.
Last Updated: September 5, 2026