Terms of Service, Non Disclosure, and Client Agreement
Last Updated: June 2026Welcome to JOLT Business Lab. By purchasing a business assessment, consulting session, custom digital or physical product, website design asset, branding service, or ongoing advisory package through our platform, or by subscribing to our digital newsletter, you agree to be bound by the following Terms of Service and Privacy Framework. Please read them carefully.1. Scope of Services & Offerings
JOLT Business Lab provides professional commercial analysis, strategic evaluation, high-level business coaching, and bespoke commercial design, development, and delivery services. Our core offerings include:- A. Startup/Side Hustle Assessment: Designed for individuals evaluating a new side hustle or startup venture. The service consists of a digital business diagnostic evaluation form completed by the client, a professional review of the client's commercial objectives, market positioning, and capabilities, and a dedicated 45-minute live digital feedback and coaching call.
- B. Small Business SME Jolt: Designed for existing businesses requiring strategic direction, operational inspiration, or optimization. The service consists of an in-depth operational diagnostic evaluation form completed by the client, a comprehensive assessment of current commercial stagnation or growth opportunities, and a dedicated 60-minute live digital feedback and coaching call.
- C. Digital & Commercial Deliverables: JOLT may also offer custom website creation, specialized branding projects, technical design frameworks, and other digital or physical business goods and services. Each project is subject to specific scope metrics defined at checkout or within an accompanying project brief.
- D. Partner Referrals & Affiliate Disclosure: At your explicit request or based on operational needs identified during your assessment, JOLT Business Lab may introduce or refer you to trusted partner service providers (such as external technical specialists, software platforms, or specialized manufacturing providers).
- Transparency: In some instances, JOLT Business Lab may receive an affiliate commission, referral fee, or marketing credit from these partners if you choose to engage their services. This involves no additional cost to you.
- NDA Integrity: JOLT Business Lab will never share your confidential business data, intake forms, or financial metrics with any third-party partner without your express, prior written consent. All referral introductions are entirely optional.
2. Payment & Currency Processing
- All payments are processed securely via our secure primary gateways, PayFast and PayPal.
- Depending on your geographical region, transactions may be completed in USD, GBP, EUR, or ZAR.
- South African transactions (ZAR) process through PayFast, while other currencies (USD, GBP, EUR) route through PayPal.
- Payment is required in full upfront to initiate any service or product development phase. Successful payment for an assessment automatically triggers the dispatch of our proprietary JOLT Business Diagnostic Intake Form.
3. Reciprocal Non-Disclosure & Confidentiality (Mutual NDA)
To ensure a secure environment for high-level business development, both parties agree to mutual confidentiality obligations immediately upon transaction processing:- Protection of Client Data: JOLT Business Lab recognizes that you will share sensitive operational data, financial metrics, trade secrets, and core business concepts. We strictly guarantee that all proprietary data supplied in your intake forms, project briefs, or during live calls will be held in the absolute strictest confidence and will never be shared, sold, or disclosed to any third party without your explicit permission.
- Protection of JOLT Intellectual Property: All diagnostic frameworks, proprietary business evaluation matrices, intake methodologies, scoring criteria, and coaching materials provided by JOLT Business Lab are the exclusive intellectual property of JOLT Business Lab. You agree not to copy, redistribute, resell, or reverse-engineer these frameworks for external commercial purposes.
4. Client Responsibilities & Expirations
- To deliver high-impact, actionable strategic advice or accurate design assets, our services rely heavily on the accuracy and depth of the information you provide. You agree to complete all intake documents, diagnostic forms, and project briefs honestly and comprehensively.
- Timeframe Window: For consulting packages, you must complete and submit your intake form within 30 days of payment. If a form is not submitted within 30 days, the session credit expires and funds are forfeited, unless prior written extensions are granted by JOLT Business Lab.
5. Cancellation & Refund Policy (Initial Offerings & Goods)
Because JOLT Business Lab services involve immediate calendar allocation, proprietary evaluation frameworks, and dedicated preparation or design hours, our refund and cancellation structures are strictly defined.- Rescheduling: You may reschedule your live 45-minute or 60-minute feedback call free of charge, provided you give at least 24 hours' written notice prior to the scheduled call time.
- Late Cancellations & No-Shows: If you cancel or request a reschedule less than 24 hours before the appointment, or fail to attend the scheduled live digital call, JOLT Business Lab reserves the right to charge a restructuring fee or deem the session completed with no refund due.
- Change of Mind (Prior to Service/Project Start): If you change your mind immediately after purchase and have not yet accessed, viewed, or submitted the proprietary JOLT Business Diagnostic Form, or if work has not yet commenced on a custom branding/website project, you are eligible for a refund within 7 days of purchase, minus a standard 20% payment gateway, currency exchange, and administrative processing fee.
- In-Progress Services & Custom Deliverables: Once you have accessed/submitted your diagnostic form, or once design and development work has commenced on a custom website or branding project, intellectual property exposure and resource allocation have begun. Consequently, no refunds can be issued.
- Completed Services: No refunds are issued under any circumstances after a live coaching call has taken place or final digital/physical assets have been delivered.
6. Future, Retainer & "Silent Partner" Services
For clients who graduate from an initial assessment or project and request ongoing strategic advisory, project-based consulting, or long-term "Silent Partner" coaching, the following commercial terms apply:A. Payment Structure- Strictly Prepaid: All ongoing advisory services, monthly retainers, or project milestones are billed entirely in advance via PayFast payment link, PayPal invoice, or direct settlement. Work will not commence, and calendar space or production resources will not be allocated, until payment is cleared.
- Non-Refundable Policy: Because ongoing advisory and specialized delivery services involve dedicated professional availability and immediate resource allocation, all prepaid fees are strictly non-refundable.
B. Exceptional Circumstances & 20% Refund FeePrepaid fees for future or retainer services are strictly non-refundable unless one of the following specific conditions is met:- Mutual Termination of Retainer: If a multi-month retainer agreement or project is in place and either party provides formal written notice of termination, any unallocated, unstarted future months already paid may be refunded. Paid amounts for the current billing cycle or active project phase remain entirely non-refundable.
- Service Non-Performance by JOLT: In the unlikely event that JOLT Business Lab is unable to deliver a scheduled session or project milestone due to operational incapacity or emergency, and a suitable alternative date cannot be agreed upon within 14 business days, a pro-rata refund for that specific undelivered component will be issued.
- 20% Operational Reversal Fee: In any instance where an exceptional refund or partial reversal for future services is approved in writing by JOLT Business Lab, a flat 20% operational and gateway reversal fee will be deducted from the refunded amount. This covers banking friction, multi-currency processing adjustments, and administrative decommissioning costs.
- Mutual Written Exemption: Any other variation must be explicitly agreed to in writing within a formal, signed Addendum or Letter of Engagement between both parties.
7. Newsletter Subscription & Reader Terms
By entering your email address and subscribing to the JOLT Business Lab newsletter (hosted via beehiiv), you agree to the following reader-specific terms:- POPIA Marketing Consent: You explicitly consent to JOLT Business Lab collecting your email address to send you regular digital media, business intelligence briefings, analytical summaries, and promotional insights. You can revoke this consent at any time instantly by clicking the "Unsubscribe" link in the footer of any publication email.
- Content for Information Only: The insights, case studies, risk assessments, and side-hustle testing metrics provided in our newsletter are for educational and educational modeling purposes only. They do not constitute formal legal, financial, architectural, or investment advice.
8. Privacy Policy & POPIA Data Protection Statement
This section outlines how JOLT Business Lab processes and protects your personal information under the Protection of Personal Information Act (POPIA) and global data processing frameworks:- Data Collection Limits: We collect only the vital information required to deliver your purchased services or send your digital subscription. This includes your name, email address, transaction history, and business diagnostic data.
- Third-Party Infrastructure Routing: Our publication distribution platform is securely powered by beehiiv, and our transactional payment rails are processed processed via PayFast and PayPal. Your details are processed via these highly secure channels solely for infrastructure delivery and are never sold or distribution-leased to third-party list brokers.
- Your Information Rights: Under local regulations, you retain full rights to view your held record, request corrections to your subscriber details, or demand the absolute deletion of your information from our active databases by reaching out to our support hub.
For all billing inquiries, scheduling updates, compliance queries, or data removal requests, please contact our support desk directly via the official support channel or email link provided on your primary digital payment receipt.