JobBook Support
Need help with JobBook? We're here for you.
Contact Us
If you are experiencing bugs, have a feature request, or need help with the app, please email us directly at: animeshsharma23191@gmail.com
We aim to respond to all inquiries within 48 hours.
Frequently Asked Questions
Q. Is my data backed up automatically?
A. JobBook stores everything on your device only — it does not sync automatically. To move your data to a new device or keep a safety copy, use Settings → Backup to export a single backup file, then save it to Files, iCloud Drive, or AirDrop it to your other device. Use Restore to bring it back, either merging with or replacing what's on the device.
Q. I upgraded my phone. How do I get my data over?
A. Export a backup from your old device (Settings → Backup → Export), transfer the file to your new device (AirDrop, iCloud Drive, email, etc.), install JobBook, and use Settings → Backup → Restore to import it.
Q. Does JobBook need an internet connection?
A. No. JobBook works fully offline. An internet connection is only used when you make or restore the one-time purchase through the App Store.
Q. How does the calendar sync work?
A. If you turn on calendar publishing in Settings, JobBook writes your jobs into your device's default Apple Calendar so you can see them alongside your other events. This is one-way — JobBook never reads from your calendar or reacts to changes you make there. Turning the setting off removes the events JobBook created.
Q. How do "Add from Contacts" and messaging work?
A. When you tap "Add from Contacts," you pick who to import — JobBook only reads the contacts you explicitly select. When you send a job reminder or text via JobBook, it opens the Messages app with the text pre-filled so you can review and send it yourself; JobBook never sends messages on its own.
Q. I bought the lifetime unlock but it's not showing up.
A. Go to Settings → Restore Purchase. This re-checks your App Store account for the purchase. If it still doesn't unlock, make sure you're signed in to the App Store with the Apple ID used for the original purchase, then contact us with your purchase date and we'll help sort it out.
Q. Can I get a refund?
A. All purchases go through Apple's App Store, so refunds are handled by Apple, not us. Request one at [reportaproblem.apple.com](https://reportaproblem.apple.com) or via Settings → [your name] → App Store on your device.
Q. I found a bug or lost some data. What should I do?
A. Email us at animeshsharma23191@gmail.com with a description of what happened and, if possible, the approximate time it occurred. Avoid deleting the app before reaching out — if the issue is a save failure, your data is very likely still recoverable from a backup or the app's on-device store.
Q. How do I delete all my data?
A. Delete the app from your device — because everything is stored locally, this permanently removes all clients, jobs, sites, checklists, notes, and photos. There's no server-side copy for us to delete.