14+ Years of Professional Work Experience | Executive Support & Strategic Planning, Digital Marketing, Client Management, CRM, Email & Website Management and Development, Content Creation for Social Media
E-Learning Development Consultant | Homeschooling Parent | CLSSYB | INFJ
I have 14 years of experience across administration, marketing, operations, recruitment, and education, and I’m currently completing my Master’s in Educational Psychology. Over the years, I've gained hands-on experience improving processes and making learning easier for both teams and individuals.
In my work as a Virtual Assistant, I often had to train new hires and create process documentation completely from scratch because there was no training in place, and I was the only one who knew the entire process within the company. Aside from this, I homeschool my children, one of whom has special needs. These experiences taught me how to break down complex processes into clear, practical steps that people can actually follow.
Being a Team Leader & ESL Instructor for Koreans in 2014-2015, and homeschool educator since 2018, has given me plenty of experience making learning goals and materials flexible and keeping people engaged—whether they’re school-aged kids or corporate teams.
Also, I definitely can say that I'm proficient in using modern technology and tools for effective learning and working, proven by my experience as a VA since 2016 and homeschool educator since 2018. I have knowledge in using SharePoint, Microsoft 365, marketing automation, as well as workflow automation tools. I was also the main person to QA the social media automation platform of my previous Australian client since its early stages of development, and up to the setup and troubleshooting on his clients' websites and social media accounts. I've created onboarding process documentation as well as SOPs for his digital publishing software converting print media publications to mobile-friendly web-app versions. I've also contributed to the knowledge base or support page to the guide the users in navigating the social media and listing content automation platform for real estate agents and networks in Australia & New Zealand.
Multimedia Content Creation: Skilled with Canva, Photoshop, CapCut, Animaker, InVideo, Powtoon, Filmora, ClipChamp, and other softwares to create graphics, videos, and interactive materials
Training & Instructional Design: Comfortable creating process documentations, onboarding guides, and training programs from the ground up, using educational psychology principles and technology to make content engaging and easy to follow.
Tech Skills: Knowledge and experience in HTML5, CSS, WordPress, Bootstrap, and familiar with JavaScript. I used Visual Studio Code and Sublime Text.
LMS & Learning Tech Management: Basic experience with TutorLMS for WordPress
Automation: Experienced with Zapier, Microsoft 365, SharePoint, email drip campaigns in CRMs, Microsoft Power Automate, Trello with automation, and other tools to save time and streamline processes.
Quality & Usability Testing: Strong attention to detail when reviewing content and platforms | I was a QA tester for my previous client's social media automation tool, as well as for his digital publishing platform and content marketplace platform. After testing, I logged the bugs in Azure DevOps.
Project Management: Able to juggle multiple projects, keep timelines on track, and work with teams across different time zones
Educational & Learning Technology
Led ESL classes, tracked learner progress, adapted lessons for different skill levels, and managed a team of educators
Designed custom curriculum plans that blended traditional learning with technology
Virtual Assistance
Created a clear, step-by-step guide and onboarding materials when none existed
Trained new hires remotely, helping them get up to speed quickly and work confidently
Managed CRMs, coordinated schedules, and ensured that operations were running smoothly for multiple clients
Corporate & Operations
Produced training content and guides for using platforms
Led quality checks and process improvements for training materials
Supported recruitment and vendor processes to ensure strong team building.
MAEd Major in Educational Psychology - University of the Philippines Diliman - 2027
AB Psychology - St. James College of Quezon City - 2012
Certificate in Instructional Design
Lean Six Sigma Yellow Belt Certified by Six Sigma Academy Amsterdam
Copywriting Course Certificate from kurso.ph
Inbound Digital Marketing Certified by HubSpot Academy
Customer Journey Mapping by HubSpot Academy
Social Media Management and Marketing by Filipina Homebased Moms
Photo Editing with Brand Marketing by Filipina Homebased Moms
Certificate in Learning Technologies Foundations & Applications from University of Illinois Urbana-Champaign (Ongoing)
Certificate in Articulate Storyline 3/360 (Ongoing)
Certificate in Adobe Captivate (Ongoing)
Tools:
Microsoft 365, Google Suite, Notion, Trello, Slack, Zapier, Tango.us, Zapier
Knowledgeable in Articulate 360 Suite, Adobe Captivate, TutorLMS for WordPress
AI tools: ChatGPT, WriteSonic, TurboScribe, Claude.ai, Perplexity, Consensus
Graphic design and photo editing: Canva, Easil, Photoshop
Video editing: CapCut Filmora, iMovie, Powtoon, Invideo, Animaker, ClipChamp, etc
Meta Business Suite, Planoly, Tailwind, Later.com, Planable, Buffer
CRM and Email Marketing: Engagebay, Mailchimp, AgileCRM, HubSpot, Zoho, Nutshell
HTML5, CSS, Bootstrap, Website Builders, Web Design and Management
WordPress Development
GoDaddy, WordPress, Shopify, Wix & CRM Landing Pages & Forms
What to expect when you hire me:
Reliable
Going the extra mile
Efficient
Exceeding expectations
Resourceful
Cares about you & your business
Let's connect on LinkedIn!
Other previous certifications
Interview the IBM Way (Behavioral-Based Structure Interview, IBM Hanston Square, April 30, 2013)
Advanced Excel Training (IBM Plaza, July 19, 2013)
Communicate Effectively (IBM Hanston Square, August 7, 2013)
Problem Solving using Critical & Creative Thinking (IBM Hanston Square, August 15, 2013)
Project Management for Non-Project Managers (IBM UP-Ayala Land Technohub, September 17, 2013)
https://www.instagram.com/ethos360_recruitment/
https://www.tiktok.com/@ethos360recruitment
Websites managed:
ethos360.com.au - website and content management, website layout and content updates
reip.com.au - website and content management, website layout and content updates
therealestatevoice.com.au - website maintenance, management, layout and content updates
therevoice.com (multi-site network) - content creation, management
Digital Media & Websites
Landing pages, social media cards, marketing videos, email designs, infographics, and many more
